Extended Warranty Program
STANDARD TERMS & CONDITIONS OF THE EXTENDED WARRANTY
A. THE EXTENDED WARRANTY AGREEMENT (EWA)
If during the period following the expiration of the Blonder Tongue Manufacturers’ Standard Warranty ( Copy Included) the products which constitute the subject
matter of the extended warranty, manifest any manufacturing or similar such defects then Blonder Tongue shall at its option repair or replace the product. It is
emphasized that the extended warranty is in effect an extension of the Blonder Tongue Warranty and covers the items stipulated in Paragraph B to the exclusion of
the terms in Paragraph C of this agreement. Eligibility to purchase EW is limited to 90 days following initial shipment on selected products of sufficient value.
The product/products included in this extended warranty agreement are listed in the invoice that accompanies the EWA. Term of the extension will be ______
year(s). Purchase Order is required for extended warranty coverage.
B. WHAT IS COVERED?
1.
If a product has been determined to have failed, which falls within the Terms & Conditions of this EWA, Blonder Tongue Inc. may at its sole discretion
repair, modify or replace its component parts that are defective at 100% coverage for parts and labor.
2.
A loaner unit may be available on request; PO required.
3.
Product is manufactured by Blonder Tongue.
4.
Extended warranty period is up to and not to exceed 24 months and sold in increments of 12 months. Order # 9981 for 1 year and #9982 for 2 year
extensions.
5.
Return of repair or replaced product shipping costs for ground shipments.
6.
Firmware upgrades at no charge with automatic notification.
C. WHAT IS NOT COVERED?
1.
The warranty does not cover any defects caused by foreign objects /connection errors .
2.
Use other than by the customer at the declared address appearing in this document.
3.
Failure by the end user to comply with the manufacturers’ instructions for installation, maintenance or use.
4.
The use of accessories which have not been approved by Blonder Tongue.
5.
The application and/or use of any incorrect or abnormal electrical supply to the product.
6.
Any defect in wiring or electrical connections which does not form part of the product at the time of the original purchase.
7.
Neglect, misuse, or willful abuse of the product.
8.
Any repairs or attempted repairs of the product by any person other than Blonder Tongue Service Department.
9.
Any modification of the product by any person other than Blonder Tongue Service Department.
10. Fire, flood, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of Blonder Tongue.
11. Any defect caused by lightning strike or power surges.
12. Shipping costs to return products to Blonder Tongue for warranty service.
13. Blonder Tongue will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly
related defect in the product to the extent permissible by law.
14. Repairs may not be effected without prior authorization from Blonder Tongue Laboratories.
D. GENERAL
1.
The customer shall notify Blonder Tongue Laboratories in writing within ten days of any change of his or her address.
2.
Customer must provide original
purchase receipt
and
serial number
to initiate extended warranty coverage.
3.
The fee paid for the warranty is not refundable under any circumstances unless cancelled within seven days of purchase.
4.
The customer shall take all reasonable precautions to maintain the product is maintained in good working order.
5.
The warranty contract ceases to exist if the product is replaced or a credit is given to the customer. Any monies paid for the warranty contract are forfeited
and not refundable. This is only applicable when the product is out of the manufacturer’s warranty.
6.
The extended warranty period as stated on the Extended Warranty Agreement shall be the governing period notwithstanding any additional supplier
warranty on specific components.
7.
The warranty shall in no way effect the terms and conditions of the sale agreement in terms of which the customer bought the product.
8.
The extended warranty is limited to the terms and conditions herein contained
9.
No agreement, varying, adding to, amended, deleting, or cancelling this warranty shall be effective unless given in writing (email is acceptable) and signed
by or on behalf of both parties.
10. The cost of the extended warranty is 8% of the purchase price for a 1 or 2 year extension beyond the Blonder Tongue standard warranty. e.g. A product
price of $1000 will be $80 for the 1
st
year (12 mos) and additional $80 for 2 year (24 mos) extension for a total of $160.
11. Warranty product return postage paid to:
Blonder Tongue Laboratories, Inc.
Attn: Warranty Service Dept.
1 Jake Brown Road
Old Bridge, NJ 08857
Contact Blonder Tongue at 800-523-6049
ext.
555 to order extended warranty service.
