Revision 1.00 / LB-1070 – NeuroPort Biopotential Signal Processing System IFU
© 2021 Blackrock Microsystems, LLC
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Problem
Symptom
Failure
Potential fix
Data
Recording
Restarted
Error Message
from Central
High Data Rate
High data rates or busy hard drives
can cause this error. Disable non-
essential applications such as
Firewalls, Defender, system
sounds, Automatic Updates, and
Anti-Virus. Ensure hard drives are
not near full, defragment hard
drives, or utilize hard drives with
faster write speeds, such as solid
state drives. Alternatively, reduce
the number of continuously
sampled channels.
Packets Lost
Error Message
from Central
Indicating Lost
Packets
Poor Ethernet
Communication or
Excess CPU load
Check that the ethernet cable is
CAT6. Ensure that the ethernet
port is capable of gigabit operation.
Check ethernet connection and
reduce CPU load. Allow Central to
communicate through the firewall.
Return Merchandise Authorization
(RMA)
In the unlikely event that your NeuroPort system needs to be returned to Blackrock for repair or
maintenance, do not send any equipment back without a Return Merchandise Authorization
Number. An RMA number will be issued to you by a Blackrock representative. If you need to
obtain an RMA number, you may contact a support representative at +1 (801) 582-5533 or via
email [email protected].
Once an RMA number has been issued, it is important to safely pack the returned item for
shipping back to Blackrock. It is preferred that you save the original boxes and packing
materials that your NeuroPort System arrived in for return shipment. Please address the
package as follows:
Blackrock Microsystems, LLC
ATTN: RMA#
630 S. Komas Dr., Suite 200
Salt Lake City, UT 84108 USA
Tel: +1 (801) 582-5533