1. In the BlackBerry Administration Service, on the Devices menu, expand Attached devices.
2. Click Device software.
3. Click Automatic installation of applications on the BlackBerry device.
4. Complete the instructions on the screen.
View the status of a job
After you assign a software configuration to user accounts or change an existing software configuration that you
assigned to user accounts, the BlackBerry® Administration Service creates a job to deliver BlackBerry® Device
Software, BlackBerry Java® applications, or application settings to BlackBerry devices. If you assign an IT policy to
user accounts or change an existing IT policy, a job sends the IT policy changes to BlackBerry devices. You can view
the status of a job to determine if it is ready to run, currently running, completed, or completed with task failures.
1. In the BlackBerry Administration Service, on the Devices menu, expand Deployment jobs.
2. Click Manage deployment jobs.
3. Search for a job.
4. In the search results, in the Status column, view the status of the job.
5. To view more information about a job or to change a job, click the ID of the job.
Related topics
Stopping a job that is running, 136
View the status of a task
Each deployment job consists of multiple tasks. Each task delivers a specific object or setting to a BlackBerry® device
that carries out an action, for example, updating BlackBerry® Device Software, installing or removing a BlackBerry
Java® Application, or applying updated IT policy settings or application settings. You can view the status of tasks. If
a BlackBerry® Enterprise Server does not complete a task, you can view error messages that help you troubleshoot
the task failure.
1. In the BlackBerry Administration Service, on the Devices menu, expand Deployment jobs.
2. Click Manage deployment job tasks.
3. Search for a task.
4. In the search results, in the Status column, view the status of the task.
5. To view more information about a task, click More.
Error messages: BlackBerry Java Application tasks
To troubleshoot errors that display for a task when you send a BlackBerry® Java® Application to a BlackBerry device,
or update a BlackBerry Java Application on a BlackBerry device, you can try to determine the cause by collecting the
following information:
•
BlackBerry Policy Service log files from the day the issue was reported (log level 4 recommended)
•
BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended)
Administration Guide
View the status of a job
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