View how the BlackBerry Administration Service resolved
software configuration conflicts for a user account
You can assign multiple software configurations to a user account or group. The BlackBerry® Administration Service
uses specific rules to resolve conflicting settings in the multiple software configurations that you assign to a user
account or group. After the BlackBerry Administration Service applies software configurations to a BlackBerry device,
you can view how the BlackBerry Administration Service resolved any of the conflicting settings in the multiple
software configurations.
Before you begin: Assign multiple software configurations to a user account or group.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. Click the name of a user account.
5. On the Software configuration tab, perform one of the following actions:
•
To view how the BlackBerry Administration Service resolved conflicts that involve BlackBerry Java®
Applications, click View resolved applications.
•
To view how the BlackBerry Administration Service resolved conflicts that involve BlackBerry® Device
Software, click View Resolved BlackBerry Device Software bundles.
•
To view how the BlackBerry Administration Service resolved conflicts that involve application control
policies for unlisted applications, click View Resolved Application Control Policy for Unlisted Applications.
•
To view how the BlackBerry Administration Service resolved conflicts that involve the standard application
settings in BlackBerry Device Software configurations, click View Resolved BlackBerry Device Software
application settings.
6. View the appropriate information about how the BlackBerry Administration Service resolved the software
configuration conflicts for the user account.
Reconciliation rules for conflicting settings in software
configurations
If you assign multiple software configurations to user accounts or groups, the multiple software configurations might
contain conflicting settings. For example, you might specify that a BlackBerry® Java® Application is required in a
software configuration that you assign to a user account, but you might also specify that the same application is not
permitted in a software configuration that you assign to a group that the user account belongs to. Conflicts can occur
when you assign multiple BlackBerry Java Applications, application control policies, application control policies for
unlisted applications, BlackBerry® Device Software, and the standard application settings in BlackBerry Device
Software configurations.
The BlackBerry Administration Service uses predefined reconciliation rules to resolve conflicting settings in multiple
software configurations, and to determine which applications, software, and settings the BlackBerry Administration
Service installs on or applies to a BlackBerry device. The BlackBerry Administration Service resolves conflicting settings
Administration Guide
View how the BlackBerry Administration Service resolved software configuration conflicts for a user
account
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