Turn off email message forwarding to a user account
You can temporarily stop the BlackBerry® Enterprise Server from forwarding email messages to a BlackBerry device
(for example, if a user is out of a wireless coverage area and does not want to receive email messages during that
time). When you turn off message forwarding for a user account, the user cannot send or receive email messages.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. Click Edit user.
5. In the Messaging configuration section, click Default configuration.
6. In the Email services settings section, on the Redirect to BlackBerry device drop-down list, click No.
7. Click Continue to user information edit.
8. Click Save all.
Turn off synchronization for email messages sent from a BlackBerry device
If you do not want a user’s email application to receive a copy of email messages that the user sends from the
BlackBerry® device, you can turn off synchronization for email messages that the user sends from the BlackBerry
device.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the name of the user account.
5. Click Edit user.
6. In the Messaging configuration section, click Default configuration.
7. On the Services tab, in the Email services settings section, in the Save copy in sent folder drop-down list, click
No.
8. Click Continue to user information edit.
9. Click Save all.
Turn off email message forwarding when a user connects a BlackBerry
device to a computer
To manage network resources and control the number of email messages on a user's BlackBerry® device, you can
turn off email message forwarding when a user's BlackBerry device is connected to the user's computer using a USB
connection.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
Administration Guide
Managing message forwarding
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