Log in to the BlackBerry Administration Service
for the first time
2
To open the BlackBerry® Administration Service, you can use a browser on any computer that has access to the
computer that hosts the BlackBerry Administration Service.
Before you begin: To manage a BlackBerry device using the BlackBerry Administration Service while the BlackBerry
device is connected to the computer, the browser must permit Microsoft® ActiveX® controls.
1. In the browser, type https://<server_name>:<https_port>/webconsole/app, where <server_name> is the
name of the computer that hosts the BlackBerry Administration Service.
2. In the User name field, type admin.
3. In the Password field, type the password that you created during the installation process.
4. In the Log in using drop-down list, click BlackBerry Administration Service.
5. Click Log in.
Related topics
Best practice: Running the BlackBerry Enterprise Server, 63
The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance,
387
There is a problem with this website's security certificate
Description
The browser displays this error message when you try to navigate to the BlackBerry® Administration Service or
BlackBerry Monitoring Service using Windows® Internet Explorer® version 7 or later.
Possible solution
Add the web address for the BlackBerry Administration Service or BlackBerry Monitoring Service to the list of trusted
web sites in Windows Internet Explorer, and install the certificate for the BlackBerry Administration Service or
BlackBerry Monitoring Service in the certificate store of your computer.
1. In Windows Internet Explorer, navigate to the BlackBerry Administration Service console or BlackBerry
Monitoring Service console.
2. Click Continue to this website (not recommended).
3. On the Tools menu, click Internet Options.
4. On the Security tab, click Local Intranet.
5. Click Sites.
6. Click Add to add the console to the list of trusted web sites.
7. Click Close.
8. Click OK.
Administration Guide
Log in to the BlackBerry Administration Service for the first time
25