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SERVSELECT
™
Appendix A: Problem Report
If you should ever have trouble with your ServSelect system that you can’t solve, we
suggest that, before you call Black Box Technical Support, you make a photocopy
of this three-page problem report and fill it out completely. That way, you will have
all the information that we are liable to ask for up front ready and waiting,
especially if we need you to fax it to us. Thanks!
Company Name: ______________________________________________
Contact Name: ________________________________________________
Customer Number (if you’ve been assigned one; if you are the only person
who calls in from your company, this number should be in the blue box on the
back cover of your catalog): ______________________________________
Contact Number (if you haven’t been assigned a Customer Number; this can
also be found in the blue box on the back cover of your catalog):
________________________________
Service-Call Number (if you’ve been assigned one as a result of an earlier
call about this problem): _________________________________________
ServSelect Model #: __________ Serial #:____________ Revision: _______
Make and Model of Monitor: ______________________________________
Make and Model of Keyboard: _____________________________________
Make and Model of Mouse: _______________________________________
Firmware Summary (what the unit sends in response to the <CM>AV[Enter]
command—see Section 4.2.3):
Plus One = ______ N1 = ______ N2 = ______ N3 = ______ N4 = ______
Version Information (what the unit sends when you select this option from the
OSD Command Menu—see Section 4.3.3): ____________
