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BELGACOM Forum 520, User Manual

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Managing Calls in a Team

72

Team Functions

Using Trunk Keys

H

 / 

 Trunk key 1 is automatically seized when you lift the 

handset or press the hands-free key. You can make internal and 
external calls

 If you have programmed two or more trunk keys on your sys-

tem telephone, you can seize them separately.

Using Team Keys

 To call another team member, simply press their team key.

Using Direct-call Keys

 Via direct-call keys you can call team members even if they 

have programmed a substitute.

Accepting Calls

For information on how to use this function, please also refer to 
the chapter entitled 

Accepting Calls

 starting on page 53.

Using Trunk Keys

Calls are indicated on the appropriate trunk key by a visual signal 
and (if configured) acoustically as well. You can accept the call by

H

 picking up the handset or

 pressing the trunk key or

 pressing the hands-free key. 

With the trunk keys you can set your telephone to idle either by 
programming call protection, call diversion or a substitute. You 
can also change the call signalling mode via the trunk keys (see 
the section entitled 

MenuCard “Prog. call key” (Trunk Key)

 on 

page 75).

Using Team Keys

 For calls for another team member, the call number of the 

caller (or the name if there is a corresponding entry in the tele-
phone book) and the user name of the team member are shown 
alternately in the display. You can accept a call for another team 
member by pressing the appropriate team key on your telephone. 

Summary of Contents for Forum 520

Page 1: ...Belgacom Forum 500 and Forum 5000 Forum Phone 520 Forum Phone 530 User Guide ...

Page 2: ...ler Internet www belgacom be pabx You can contact our Support on the following telephone numbers in Dutch 0800 22 400 in French 0800 33 400 in German 0800 44 400 in English 0800 55 400 Forum 5000 and Forum 500 This user guide applies to the Forum 5000 and Forum 500 product families The Forum 500 product family comprises the Forum 523 524 Forum 525 526 and Forum 550 560 communications systems The F...

Page 3: ...e 530 Internal dialling 01 57 31 Charges Telephone lock E Mail Toggle Conference Follow me Sekretary 33 Missed calls E Mail Appointments Voicebox mess Transfer Charges Messenger Time control Internal dialling 12 35 Fri 22 Feb 02 ...

Page 4: ...Forum Keypad 530 Charges Toggle Conference E Mail Appointments ...

Page 5: ...ule Headset 16 Key Assignments 17 z Dial Keypad with ABC Assignment 17 z Call Key 1 of the Telephone 17 z Call Keys with Other Telephone Numbers 18 z MenuCard Key 18 z Info Key 19 z ABC Key 19 z Arrow Keys 19 z OK Key 19 z Redial Key 20 z Enquiry Key 20 z Hands Free Open Listening Key 20 z Disconnect Key 20 z Muting Key 20 z C Key 20 z Plus Minus Key 20 z ESC Key 21 z Programmable Keys with LED Di...

Page 6: ...s 35 z Signalling on the Call Keys 36 z Calls in the Call waiting Queue 36 z Accepting a Call During Automatic Dialling 37 z Block Dialling Automatic Dialling 37 z DTMF Postdial VF Signalling 38 z Muting 39 z Call charge Display Duration Display 39 z Adjusting the Volume with the Plus Minus Key 39 z Redialling 39 z Hands free Open listening Mode 40 z Blocked Unblocked Telephone Numbers 41 z Teleph...

Page 7: ...oggling by means of the R Key or Another Call Key 56 z Transferring an Internal External Call to an Internal Subscriber 57 z Transferring an External Call to an External Subscriber 58 z MenuCard Subscr Subscriber on hold 58 z Internal External Three Party Conference 59 z MenuCard Conference 59 Special Calls Functions 60 z Accepting an Appointment Call 60 z Baby Call 60 z Announcements with and wit...

Page 8: ...programmable Call Forwarding 80 Remote programmable Voicebox Configuration and Query 81 Setting up an Internet Connection from Remote 81 Features and MenuCards 82 How to Set Features 82 z Using MenuCards 82 z Using Programmed Keys 82 z Using the Star and Hash Keys 82 Main Menu 83 z MenuCard Main menu 83 z MenuCard Calls 84 z MenuCard Call Forwarding 88 z MenuCard Messages 91 z MenuCard Phone Setti...

Page 9: ... Programming Keys 107 z Programming Call Numbers Destinations 108 z Programming Functions Features 109 z Stacking or Linking Functions 111 z Status Key 113 Busy Keys 114 z Busy Key Call Number 114 z Busy Key Device 116 Appendix 117 Environmental Information 117 117 Index 118 Technical support for your Forum telephone exchange 125 ...

Page 10: ...6 ...

Page 11: ...orum Phone 520 and the Forum Phone 530 can be fitted with various adapters to meet a wide range of specific requirements The Forum Phone 520 and the Forum Phone 530 are also available as IP telephones Forum IPhone 520 and Forum IPhone 530 These telephones have the same functionality as the standard system telephones All of the functions described in this guide are also available for the IP telepho...

Page 12: ...Asked Questions in the Mounting and Commissioning Forum 523 524 Forum 525 526 Forum 550 560 resp Commissioning and Main tenance Forum 5050 user guide for tips on how you can deal with any faults you may experience with your telephone Using Your Telephone Safety Precautions WARNING Do not open the telephone or the connected accessories as this could lead to you touching live parts Note Repairs must...

Page 13: ...dusty places or places subjected to vibrations shocks or extreme temperature fluctuations Place the telephones on a non slip surface The surface finish of your furniture may affect the telephone s pedestals softening them and causing them to leave undesirable marks on your furni ture Cleaning Simply wipe your telephone with an antistatic or slightly damp cloth Never use a dry cloth or a cleaning a...

Page 14: ...that it will hang directly against the wall later Using a screwdriver pry the retention pin 1 for the handset out of its receptacle turn it upside down 2 and insert it again To mount your telephone to the wall drill two holes at the follow ing distance apart Insert 6 mm screws in the holes making sure their heads pro trude 2 5 to 3 mm from the wall and mount the telephone onto the screws Forum Pho...

Page 15: ...ds so that the top part of the cover snaps out and you can remove this and take out the label strip z Replace the printed strips z To replace the cover insert it in the slot then slide it down and finally slide it up until the catches snap into place Printing Label Strips Using the Configurator of the Web console you can print the labels for a selected system telephone with the current key assignm...

Page 16: ...er and on an a b adapter z Audio adapter Forum Phone 500 module Headphone The Forum Phones can be expanded as follows z the Forum Phone 530 by up to three keypad modules Forum Keypad 530 Keypads are connected directly to the telephone i e without adapters Please refer to the chapter entitled The Keypad Module on the Forum Phone 530 starting on page 31 z Forum Phone 520 and Forum Phone 530 can each...

Page 17: ...ase refer to the chapter entitled Accessories and Adapters in the Mounting and Commissioning Forum 523 524 Forum 525 526 Forum 550 560 resp Commissioning and Maintenance Forum 5050 user guide Please also refer to the information on the scope of available features in expanded equipment combina tions Note Secondary devices are activated by the communications system The communications system detects ...

Page 18: ...o disconnect the telephone from the system in order to do this Note In the case of a Forum Phone 530 you can plug a Upn adapter into either of the two sockets However you can only operate one Upn adapter on each Forum Phone 530 Using the Upn adapter you can connect an additional Forum Phone 520 or Forum Phone 530as a second telephone A second telephone connected via a Upn adapter is completely ind...

Page 19: ...t displayed on analogue telephones Notes on Connecting a b Adapters The connection of an a b adapter exceeds the feed power of the Upn port 3 W regardless of the range For this reason you also have to connect a power supply to the a b adapter Note Use the power supply with the part number 900 263 33 You can connect one a b adapter to a Forum Phone 520 or a Forum phone 530 You can connect one a b a...

Page 20: ...of a Forum Phone 520 The safe operation of equipment in combination with audio equip ment can only be guaranteed when you use certified original accessories In order to avoid invalidating liability and warranty connect only audio equipment certified for this purpose via the audio adapter You will find a list of such equipment in the Mount ing and Commissioning Forum 523 524 Forum 525 526 Forum 550...

Page 21: ...mbers or entering text The key label does not show all the available letters and special char acters For more information refer to the section entitled Entering Text on page 29 Call Key 1 of the Telephone The first of the keys allocated to the display is occupied by your internal telephone number main number This internal number is assigned an external number at which you can be reached More than ...

Page 22: ... team functions available the system administra tor can configure call keys as trunk keys team keys busy keys or direct call keys For further information please refer to the chap ters entitled Team Functions starting on page 71 and Team Func tions in the Mounting and Commissioning Forum 523 524 Forum 525 526 Forum 550 560 resp Commissioning and Main tenance Forum 5050 user guide MenuCard Key This ...

Page 23: ...e 41 ABC Key z Short key press Opens the MenuCard for the telephone book When entering texts please refer to page 29 also one can switch between the alphanumeric and numeric modes z Long key press Opens the list of the available display languages A short press of this key opens the MenuCard for the telephone book Pressing and holding the key shows you a list of the display languages you can set No...

Page 24: ...tening is activated Disconnect Key Pressing this key ends the current call Muting Key This key which has an LED deactivates the microphone The ringer of your telephone can be switched off for incoming calls over the muting key C Key A short press of this key deletes input or list entries in the menu Pressing and holding the key deletes a complete entry or a list e g the call list Plus Minus Key Th...

Page 25: ...ith several keys which you can individually program that have a LED display These are z on the Forum Phone 520 the five keys with LEDs to the right of the display Additionally you can also program the keys free left of the display that is all keys which have not yet been assigned as call keys by the system administrator see also the section Call Keys with Other Telephone Numbers on page 18 z on th...

Page 26: ...user group All keys of your telephone no longer function aside from a few exceptions e g the number keys and the call key 1 z You can then make calls with your telephone but no system functionality can be configured z If the system administrator has authorised you you can set the time group of the communications system see also MenuCard Central Settings starting on page 104 If your user group auth...

Page 27: ...one 520 display The first and on the Forum Phone 530 the second line of the dis play shows additional current information In the second line of the Forum Phone 530 display you can for example view the capacity status of a call queue If there is an entry in the phone book for the called subscriber see also page 102 name and call number are displayed alternately in the calling state When the telepho...

Page 28: ...l see the number of the enquiry call you dialled Key Lines The display next to the keys is assigned to them on a line by line basis Depending on the type of key the following display texts are shown Note The call and seizure states are identified by additional sym bols on the call keys For details refer to the section entitled Mak ing Calls starting on page 35 1 Call key in idle state internal tel...

Page 29: ...r instead of the name MenuCard Display All the features of your telephone and the system are controlled via display windows as you are familiar with from your PC These display windows look like index cards and are called MenuCards MenuCards are displayed using different keys Please refer to the explanations in the section entitled Key Assignments on page 17 Menu Card display on the Forum Phone 530...

Page 30: ...d in the section entitled Key Assignments on page 17 to invoke a MenuCard see the table entitled Invoking MenuCards via the Keypad on page 26 Note when a short or a long press of a key is required Selecting list entries is described in the table entitled Selecting Items from MenuCard Lists on page 27 Invoking MenuCards via the Keypad Key Short Long MenuCard Page MenuCard key x Depends on the devic...

Page 31: ... see an arrow at the bottom of the window indicating there are additional items When you scroll down another arrow will appear at the top of the window When the first entry in a menu is selected and you press the up arrow key you go to the last entry of this menu When the last entry in a menu is selected and you press the down arrow key you go to the last entry Number keys In the main menu you can...

Page 32: ...splay field the digits are pushed to the left out of the visible area Using the plus minus key you can move the cursor and dis play the digits that were previously not visible The digits on the right will then disappear from the display field Inputs are always made to the immediate left of the cursor position A short press of the C key deletes individual digits whereas pressing and holding the key...

Page 33: ...r if you enter a new character z When entering text the first letter will automatically be upper case the remaining letters automatically lower case After you enter a space the next letter will be upper case once again z While entering text you may switch back and forth between upper and lower case by pressing a number key for a longer time The upper lower case remains activated until the next tim...

Page 34: ... automatically closed after 60 seconds if you do not make any additional entries Exception playing back a voicebox message with a duration longer than a minute Changes that have not been saved are lost z In the idle or connection state if you receive a call and accept it by lifting the handset or pressing a key z In the connection state if you make inputs that require a new connection dependent Me...

Page 35: ...ng you with 30 randomly programmable memory locations for destina tions and functions for each module At the first level of the keypad module call keys can be pro grammed as trunk keys team keys busy keys or direct call keys The number of keypad modules on a Forum Phone 530 and their assignment are configured in the Configurator of the Web console Please note In order to plug in a keypad module yo...

Page 36: ...elated to the keys of an add on device are shown in the display of the basic device External Audio Devices Configuring Audio Devices You use the 7 Add on adapter menu in the Phone settings menu group to configure and activate the audio devices connected to your system telephone In the Main menu you select 4 Phone settings then 7 Add on adapter followed by z Under the menu item 1 Add on selection y...

Page 37: ...have lifted the normal handset of the system telephone or switched on the loudspeaker To activate the second handset use either a function key or the menu item 6ƒSecond handset Headset To activate the headset use either a function key or the menu item 7ƒHeadset Switching on the headset is equivalent to lifting the handset You can also use the headset and handset simultane ously When using a headse...

Page 38: ...ding You can start recording as soon as the handset has been lifted or the loudspeaker switched on To start recording either use a func tion key or the menu item 5 Record Recording stops when the handset is replaced or the loudspeaker switched off Note If your recording equipment does not support the audio adapter s start stop signal you will have to start and stop the recording directly on the re...

Page 39: ... internal number Example of the assignment of internal and external telephone numbers The above example shows that the system s external telephone numbers are first stored in the Forum 500 Forum 5000 The tel ephones can be reached selectively by means of call distribution of the numbers to the internal numbers call keys As you see telephone 1 and telephone 2 both ring when a call is made to the nu...

Page 40: ...ng tone The number of calls permitted in the call waiting queue is set by the system administrator during system configuration 5 calls for example When this number is reached further callers hear the busy tone The calls in the queue are put through in order of priority baby calls door calls VIP calls other internal and external calls irrespective of the order in which they came in Calls that have ...

Page 41: ...r your telephone the total number of entries appears Accepting a Call During Automatic Dialling Sample situation You have entered a call number or selected a call number in the call list the re dial list or the phone book The call number is not yet dialled and you receive a call at that moment When you pick up the handset the following operations are possible z The call number you entered is diall...

Page 42: ...phone for dialout with a headset To do so save a destination call number on your system phone via the MenuCard Connections the menu entry 2ƒDial 0ƒRemote dialling please refer to page 99 also The saved call number will be dialled automatically when you press the headset key within 30 seconds After 30 seconds the dialout will be deacti vated automatically This feature can be used on all devices for...

Page 43: ... with the Plus Minus Key Use the plus minus key to adjust the volume of the loud speaker in open listening hands free mode or the volume of the handset during a call via the handset or the volume of the ringer tone when you receive a call Note When the telephone is in its idle state again it reverts to the default menu setting Redialling Pressing the redial key displays a MenuCard containing the l...

Page 44: ...he trunk key with which the call was made is indicated Note If your internal extension number e g 30 is configured on more than one terminal you can view and edit the redial list for the extension 30 on each of these terminals If for instance you delete the redial list on one terminal it will be deleted on all others as well Hands free Open listening Mode In hands free mode the handset is on hook ...

Page 45: ...s the MenuCard key and enter your user PIN thereafter Keypad Dialling A number of European network operators need the keypad proto col to set features Depending on your system configuration your telephone could be set to keypad dialling during the connection state If this is not the case you must switch your telephone over to the keypad protocol before dialling and enter the code dig its specified...

Page 46: ...e operator s code digits before entering the tele phone number Transmission of Call Numbers With ISDN there are different features which allow or prevent the transmission of external call numbers between subscribers CLIP CLIP is an abbreviation for Calling Line Identification Presenta tion The caller s call number if transmitted is displayed by means of the corresponding call key If this number is...

Page 47: ...ature CLIR is an abbreviation for Calling Line Identification Restric tion Before dialling a call number you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber To do this select Suppress number from one of the MenuCards described in the next section If this feature is not provided your telephone number will always or never be displaye...

Page 48: ...t offered Con firm with the key Pick up Accepts a call for another telephone in your pick up group Pick up select Accepts a call for any other telephone To do this enter the telephone number of the other telephone If the other telephone is already in the call state e g an answering machine is in announcement mode you pick up the call The sub scriber for whom you picked up the call must belong to a...

Page 49: ... for the last call as well as the total charges Door opener This activates the door opener Notes Note a call number and a name or dial a noted call number Suppress number For the following internal or external call your call number will not be presented to the called subscriber This menu item is dependent on the system settings Transmit number For the following call your call number will be presen...

Page 50: ...al destinations but not to call forwarding MSN Your system administrator configures this code digit for all sub scribers on the Forum 500 Forum 5000 system and will tell you what value is currently valid If your telephone is set to automatic line seizure all call keys on your telephone seize an external line and you can dial external numbers straight away In order to reach internal subscribers pre...

Page 51: ...ur call key is seized and or press the particular call key hands free mode Press the star key twice and dial the internal telephone number Z with Manual Trunk Line Seizure H Lift the handset your call key is seized and or press the particular call key hands free mode Z Dial the internal telephone number Using Destination Keys to Make Calls You can save call numbers to call numbers To dial simply p...

Page 52: ...uting code tel no The Forum 500 Forum 5000 establishes calls to the desired sub scribers either automatically or via specific routes Your system administrator configures these routes in the Forum 500 Forum 5000 and specifies how each route is seized In order to manually seize a specific route for a call you dial the routing code before dialling the internal or external telephone number By making c...

Page 53: ...es in the bundle or the route are busy the LED on the pro grammed function key is illuminated Ending Calls Calls are ended by replacing the handset or pressing the discon nect key or in hands free mode by pressing the hands free key If the subscriber you are speaking to ends the call while you are in hands free mode the busy tone for your tele phone is switched off after a few seconds and you can ...

Page 54: ...al menu and therefore during the call He can however also specify that booking numbers must be entered with a code procedure In that case the booking number must be entered before the call is initiated and the connection is established It is entered after the routing code and before the actual destination number In this case it is not possible to enter the booking number during the call z You can ...

Page 55: ...g connections and the period of time after which there is a recall is defined by the administrator during the configuration of the system Pick up Accepts a call for another telephone in your pick up group Your first call is put on hold Not possible if there are already two active calls Note If a called subscriber is a member of an additional pickup group for which pickup protection Prevent Pickup ...

Page 56: ...ss but do not hold down the MenuCard key then select Callback You leave your callback request with a busy internal subscriber not possible for hunt group numbers Pick up select You accept a call for any other telephone To do this enter the number of that telephone If the other terminal is already in the call state e g an answering machine is in announcement mode you pick up the call The subscriber...

Page 57: ...rum 5000 numbers can be configured to which no telephone and no subscriber are assigned virtual num bers The system administrator can forward a virtual number to another internal number the number of your telephone for exam ple A forwarded call is signalled on the corresponding call key of your telephone For informational purposes the virtual number to which the call was originally made is shown T...

Page 58: ...re speaking on the telephone hear the short tone call waiting signal and see the call on your display Press the call key assigned to the line on which you are speak ing This puts your first call on hold and connects you to the new caller h Press the disconnect key to end the current call Press the call key again G You are now reconnected to the subscriber you put on hold On a Different Call Key G ...

Page 59: ... signal Deflect You do not accept the waiting call but deflect it to another subscriber after entering this subscriber s telephone number as the destination Dest You can only use the Deflect call function if your user group is authorised to forward calls to internal and or external destinations MenuCard Call Press but do not hold down the MenuCard key then select Reject call You reject the call Th...

Page 60: ...of Forum Voicemail please refer to the user guide of the add on component Forum Voicemail Enquiry Toggling Transfer and Conference Enquiry Toggling by means of the R Key or Another Call Key During a call press the R key display in the Info line and Z dial the internal or external telephone number for manually seized trunk calls with the trunk line seizure code digit e g see page 46 or press anothe...

Page 61: ...l is not accepted within a certain period of time by default 45 seconds you are called back and after lift ing your handset or pressing the call key are reconnected to the original subscriber and the display shows information on the recall The period of time after which a recall is made can be changed by your system administrator Ask your administrator for the current time value While a call is be...

Page 62: ...l last The connection is established via the Forum 500 Forum 5000 and occupies two call channels ISDN user channels MenuCard Subscr Subscriber on hold You are making an internal or external enquiry call Press but do not hold down the MenuCard key then select the following from the Subscr on hold MenuCard Transfer You connect the subscriber on hold to the subscriber with whom you are currently spea...

Page 63: ... available If you wish to speak to one of the conference participants sepa rately again or remove one of them press this participant s call key You are now speaking with this participant while the other participant is put on hold Now you can toggle again End your conversation with this participant by pressing the disconnect key and then press the call key of the participant on hold MenuCard Confer...

Page 64: ...ave an internal or external telephone number in the menu item 4ƒBaby call of the MenuCard Protection If the menu item has been activated this programmed telephone number is dialled when a specified period has expired presetting is five seconds after you have lifted the handset If you begin dial ling a telephone number within the specified period the baby call is cancelled The baby call can also be...

Page 65: ...ultaneously all subscribers called hear the announcement at the same time You hear a signal tone via your telephone when the announcement connection has been made to all called subscribers If one of these subscribers replies to the announcement by accepting the call the announcement call to the other system terminals is terminated If a subscriber being called has activated announcement protec tion...

Page 66: ...tely Note When you have activated announcement protection see page 95 and or intercom protection see page 97 on your sys tem telephone announcements to your call number will not be carried out Rejecting an Announcement In the MenuCard Announcement select Reject if you want to reject the announcement call The subscriber making the announcement then hears the busy tone You can also reject the announ...

Page 67: ...all forwarding If more than one forwarding mode has been activated Immediately is given priority Call forwarding to a voicebox If Forum Voicemail the integrated voicemail system is installed in the communications system you can also forward your calls to a voicebox configured for you Selective Call Forwarding Further the system administrator can programme call forwarding where the call number of t...

Page 68: ...device when a call which has been forwarded multiple times is signalled on your device you will see either the call number of the last user who programmed the last call forwarding in the chain or the call number of the first user in the chain The number displayed is also saved to the caller list for missed calls The system prevents call forwarding chains from forming a loop e g when the call forwa...

Page 69: ... the door select the Door opener menu item in the Menu Card displayed opening the door during a call G If the doorbell signal is triggered during a call you will hear the call waiting tone Press the call key to which the door call is being signalled This puts your first call on hold and connects you to the visitor at the door To open the door select the Door opener menu item in the MenuCard displa...

Page 70: ...ear a call waiting tone Proceed as described in the chapter Doorbell Door Opener section Signal During a Call starting on page 66 Door Call Forwarding You can forward calls signalled from the doorbell to another inter nal or external call number a so called pharmacy line This is done by means of the Callƒforwarding menu see the section entitled MenuCard Call Forwarding starting on page 88 Call Dur...

Page 71: ...our telephone However the system administrator or a person with the corresponding authorisation can delete your telephone book completely For instructions on managing the telephone book refer to the sec tion entitled MenuCard Phone Book on page 102 MenuCard Phone book The entries in the phone books of the communication system can be saved within the system itself or in an external address director...

Page 72: ... also press the key and enter the speed dialling destination to find the name entry Alternatively Enter the first few letters of the desired entry and press the key The list of phone book entries located is dis played All suitable search results are listed no matter where they are saved Use the arrow key to scroll through the list H When you pick up the handset the entry will be dialled If the ent...

Page 73: ...system administrator has authorised you or the user group you are part of accordingly you can also edit the central telephone book and your company s telephone book Select the desired tele phone book and press the button Office Mobile Private Define the kind of phone number the list entry should be saved as Confirm your selection with the button Enter Name and First Name Confirm each entry with th...

Page 74: ...rator has authorised you or the user group you are part of accordingly you can also edit the central telephone book and your company s telephone book Select the desired tele phone book and press the button In the relevant telephone book select the entry you would like to add to please also refer to the explanations under Look up Name in the chapter MenuCard Phone book starting on page 67 Office Mo...

Page 75: ...lease refer to the chapter entitled Team Func tions in the Mounting and Commissioning Forum 523 524 Forum 525 526 Forum 550 560 resp Commissioning and Main tenance Forum 5050 user guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 23 for informa tion on the call keys refer to the chapter entitled Key Assign ments starting on page ...

Page 76: ...53 Using Trunk Keys Calls are indicated on the appropriate trunk key by a visual signal and if configured acoustically as well You can accept the call by H picking up the handset or pressing the trunk key or pressing the hands free key With the trunk keys you can set your telephone to idle either by programming call protection call diversion or a substitute You can also change the call signalling ...

Page 77: ...ference starting on page 56 Within a team you can put a call on hold for enquiries or transfers Calls on hold are indicated by the LED flashing slowly on your tele phone While the call is on hold you can make an enquiry call to another member in the team and transfer the call The following is a brief description of all call keys trunk key team key busy key and direct call key Enquiry Calls Press t...

Page 78: ... a call for the call number 11 is put on hold is parked G Accepting Calls with a Team Key Another team member picks up the handset and presses the team key to which the tele phone number 11 has been assigned Accepting Calls with a Trunk Key Another team member presses the trunk key to which the telephone number 11 has been assigned For information on how to program the function keys please refer t...

Page 79: ...d con firm this with Save If you delete the text only the key s call number will be displayed 2ƒCall diversion You can configure one or more types of call forwarding for the trunk key Immediately After delay Busy see the section entitled MenuCard Call Forwarding starting on page 88 The call forwarding mode configured for a trunk key only applies to that key not the telephone 3ƒSubstitution You can...

Page 80: ... and Melody for different types of incoming calls 1ƒExternal calls 2ƒInternal calls 3ƒVIP call 4ƒDoor call for each trunk key Proceed as described in the section 2 Ring Tone on page 92 7ƒCharges For each trunk key you can view the charges for the last call as well as the total charges 8ƒCall wait prot While you are making a call other calls for the telephone number of this trunk key are not signal...

Page 81: ...protection has been activated this team key will only indicate calls by means of a visual signal even if they are made from a direct call key 4ƒRing tone You can set the Volume and Melody for different types of incoming calls 1ƒExternal calls 2ƒInternal calls 3ƒVIP call 4ƒDoor call for each team key Proceed as described in the section 2 Ring Tone on page 92 5ƒCall wait prot While you are making a ...

Page 82: ...features the system PIN is required The system PIN is issued by the system administrator and it must be changed from the factory setting 0000 to another value in order for the features described below to function In addition all the owners of voiceboxes can with the correspond ing authorisation call their voiceboxes from external telephones They can remotely access and edit their messages as well ...

Page 83: ...l is then billed to the Forum 500 Forum 5000 line This way you can take advantage of different tariff zones for example For this feature the system administrator must have set up a tel ephone number for remote control in the Forum 500 Forum 5000 In addition the number reserved in the Forum 500 Forum 5000 can also be assigned an internal telephone number via which the dialling is to be performed In...

Page 84: ...motely programmed forwarding over writes any other existing call forwarding Call forwarding On Busy and After Delay are not affected Incorrect or non exist ent telephone numbers are rejected Your authorisation is checked in the same way as for forwarding within the Forum 500 Forum 5000 A correct entry is confirmed with a positive acknowledgement sig nal provided the system administrator has not de...

Page 85: ... distribution and you have activated call forwarding for this telephone to the voicebox you dial the MSN or the direct dialling in number under which you can be reached by external callers Note For detailed information on the utilisation and operation of Forum Voicemail please refer to the add on guide Forum Voicemail Setting up an Internet Connection from Remote Z reserved tel no Z system PIN If ...

Page 86: ...eft of the feature Using Programmed Keys Nearly all of the features can be programmed on a vacant func tion key and called up by pressing the key or switching the func tion on or off see Programming Keys starting on page 107 Using the Star and Hash Keys Many features can be set by entering code digits This is done using the or key combined with a specific string of code digits Code digit input is ...

Page 87: ...lays the primary groups of menus 1 Calls This contains the most important features relevant to a call 2 ƒCall forwarding This menu group contains all the types of call forwarding you can programme on your telephone Please keep in mind the explanations in the chapter Forwarding Calls starting on page 63 3 Messages This menu group provides information about short messages and e mails that you have r...

Page 88: ...called back the caller Specific feature for missed hunt group calls If a hunt group member has called back the caller the missed call entry will be deleted in the caller lists of all hunt group members Which calls are recorded in your call lists is determined by the authorisations of your user group Your system administrator can specify that internal calls external calls calls when busy and calls ...

Page 89: ...l telephones Call back Select an entry call number or name You can open the telephone book by pressing the ABC key while the handset is on the hook see below for further explanation If you press the OK key while the handset is on the hook you can then perform the following actions Dial Call the caller back Press the OK key or pick up the handset Phone book To add an entry to the telephone book 1ƒN...

Page 90: ...r of the other voice box and confirm a recorded comment by pressing the button Mark as new If the message is addressed to another person and you accidentally have listened to it you can use this menu option to reset the messages to the status new Info Here you can see a caller s call number or name if it is entered in the telephone book and the date time and length of the selected message When you...

Page 91: ...ional callers can also be for warded to the exchange Tip If you assign a hunt group number to a feature key you can log out from and log onto the hunt group by pressing single key The display will show you which hunt group number is assigned to the feature key which is useful if you are a member of several hunt groups see also Programming Functions Features starting on page 109 5 Auto call Answer ...

Page 92: ...rnalƒcalls Externalƒcalls or Int ext ƒcalls should be forwarded to Dest If you configure Call diversion on a function key see also the section entitled Pro gramming Functions Features starting on page 109 you can in addition enter a Text to label the key The label is displayed for informational purposes in the Configurator of the Forum 500 Forum 5000 for example You activate call forwarding with O...

Page 93: ...urator for informational pur poses Activate the function with On In the selection list of MSNs active call forwarding Immediately Afterƒdelay Busy is indicated by a sign preceding the telephone number A preceding the entry ƒMSNƒGroupƒ1 for example means that there are different call forwardings activated for this group Using the plus minus key you activate or deactivate the call forwarding Note If...

Page 94: ...ion to Prevent call forwarding by other user Please consult your system adminis trator if you have questions regarding these authorisations Enter the internal number that you want to forward or select a number from the telephone book The rest of the procedure is the same as configuring the Call diversion function see page 88 6ƒFollowƒme This type of call forwarding is configured on another than yo...

Page 95: ...of messages sent by you is displayed In the same way as described in the above section you can forward or display these messages z 3ƒNewƒ message You can send a new message to another user First enter the text max 160 characters and then press Enter the internal call number of the user to whom you would like to send the message Optionally you can select a call number from the telephone book Confir...

Page 96: ...is a system terminal There are pre defined message texts available for this Select the desired text and press If no message is to be displayed select the Available text Optionally you can create your own text max length 23 charac ters Select the Text menu entry enter the text and press the key The text is now saved in the list and selected You can overwrite this text at any time You can also enter...

Page 97: ...may only hear parts of some melodies 4ƒMessage ring tone You can set different ringer signals to sig nal messages on your system telephone or calls for members of your pick up group These can then be distinguished from one another Select 1ƒShortƒmessages 2ƒE Mail 3ƒPick up or 4ƒVoicebox For each type of message you can specify 1ƒVolume and 2ƒMel ody or a short beep tone instead of a melody The sho...

Page 98: ...ng menu items each with the options on or off 5 Record 6 Second handset 7 Headset 8ƒDECT Headset 8ƒDisplay Select 1ƒContrast or 2ƒLanguage With Contrast you can adjust the display contrast by using the key or one of the digits from to With Language you can set the language used on the display by selecting one from the list provided If your Forum Phone 530 system telephone has been expanded by one ...

Page 99: ...en configuring user groups Calls from direct call keys are only sig nalled visually on this trunk key Note This type of call protection is only activated on the tele phone on which it was set Even if your internal telephone number is configured on the trunk or team keys of other telephones call protection is not automatically activated on those telephones 2ƒAnnouncement pro Announcement protection...

Page 100: ...s and numbers that you have assigned to the keys are deleted 7ƒAvailability All active features that hinder your availability call protection call forwarding call waiting protection are cleared 8ƒCall wait prot call waiting protection During a telephone conversation no further calls are signalled by the call waiting tone The new caller hears the busy tone Activate the function with On When there a...

Page 101: ...up protection is active then you cannot pick up calls to this subscriber s number z 2ƒPickup select You can answer a call for any other telephone To do this enter the telephone number of the other telephone If the other terminal is already in the call state e g an answering machine is in announcement mode you pick up the call The subscriber for whom you pick up the call must belong to a user group...

Page 102: ...com protection see page 97 this feature is not carried out z 3ƒDoor opener This activates the door opener z 4ƒPhone book This opens the telephone book see page 67 z 5ƒNote Note a telephone number and name or dial a previously noted phone number z 6ƒSuppress number Your telephone number is not transmitted to the caller for the subsequent conversation This menu item depends on the system settings z ...

Page 103: ...s To do so save the Remote dialling fea ture to a function key please refer to Programming Functions Features starting on page 109 also When programming enter the device ID of the other terminal but not the destination call number You can now initiate a respective dial out for this terminal by first selecting a call number from one of the lists or from the phone book and then press the function ke...

Page 104: ... not accept the call You specify the telephone number of another subscriber with Destination and forward the call there after pressing the button You can only use the Deflect call function if your user group is authorised to forward calls to internal and or external destinations z 9ƒPark call You can park one or more callers while you make other phone calls see MenuCard Conversation starting on pa...

Page 105: ... terminal to be switched is currently in the call state the authorisation switch is carried out after the call is com pleted If the next call is not begun within 60 seconds the author isation switch expires automatically At the end of the call you receive if configured this way a brief message on your tele phone regarding call duration and relevant charges incurred 7ƒPIN dialling For the next call...

Page 106: ...atically if no other number is selected prior to the establishment of the call An entry in your company telephone book is created in exactly the same way as an entry in your personal telephone book It can then be used by all employees in your company In the central telephone book you can in addition assign a speed dialling number Abbrev ƒno to each telephone number The system offers you the next f...

Page 107: ...ct the telephone number Office Mobile Private and activate the function with On Repeat these steps where necessary to suppress the display of your own number for other telephone numbers in the telephone book entry Exit the setting by selecting Ok in the MenuCard Sup press number Using the plus minus key you can activate or deactivate the suppression of the telephone number To save the telephone bo...

Page 108: ...ogramme package has been installed in your communications system and if your telephone is the receptions telephone See the Forum Hotel user guide for further information 3ƒServer menu Your communication system can also be extended via third party programmes It is possible to use individ ual functions of these programmes with your system telephone The 3ƒServer menu menu entry will be offered to you...

Page 109: ...hey have been given names by the system administrator You can manually select a specific time group the automatic time control is then deactivated Note A MSN forward will always independent of the currently active time group remain in effect 2ƒDate Time The date and time are taken over from the exchange on the first external outgoing call If this information is not transmitted by your network oper...

Page 110: ...in the Main menu You can deactivate features directly thereby remov ing them from this MenuCard The LED on the info key lights up to identify active features Press and hold down the Info key to display one or more of the following entries Call prot all See Mainƒmenu menu group Protection Divert all calls See Mainƒmenu menu group Callƒforward ing Restricted dial Your telephone lock was activated To...

Page 111: ...the fea tures of a call key which has been programmed as a team key For further information please refer to MenuCard Prog team key starting on page 77 Programming Keys Your system telephone provides you with several keys which you can individually configure with destinations or functions You will find an overview of which keys on your telephone these are in sec tion Programmable Keys with LED Disp...

Page 112: ...phone numbers you enter the number directly if external line seizure is automatic if on the other hand external line seizure is manual you must first key in the external line seizure code digit the presetting is z In the case of internal telephone numbers you enter the number directly if external line seizure is manual if on the other hand external line seizure is automatic first press the star ke...

Page 113: ...ing down the key e g call forwarding If the key s LED lights up the func tion programmed on it is active on If the programmed function conflicts with the current settings of your telephone then a menu will open when you press the relevant function key You can use this menu to activate or deactivate the function again The following examples help to explain this Example 1 Call forwarding of MSN grou...

Page 114: ...ction for all keys Programming a Function onto a Key Press and hold down the programmable key then select Features and confirm this with the key Select the desired function from the MenuCards and if required specify the variable part e g telephone number Press the key Select the Text menu point in order to label the key If you do not enter a text then the key will be labelled with the default text...

Page 115: ...stem telephone on one function key It is not possible to save destination call numbers in a link Both a stack and a link have five free memory locations each Press and hold the programmable key then select Stack or Link features and confirm with the key In the Stack or Link features you will see the following menu points z Text You can enter a label for the key If you do not enter a text then the ...

Page 116: ...n be operated as follows z Short press The programmed entries are displayed in a selection menu Select the desired entry and press the key The programmed call number will be dialled or the programmed function will be executed z Press and hold The MenuCard for the key will be opened You can now edit the entries of the stack Select the desired entry In order to modify the entry e g a programmed call...

Page 117: ...ess the programmable key then select Status key and press the key Select the Key ID item from the Status key MenuCard Enter the number 0 9 to be used for operating the programme func tion For information in this regard please refer to the respective programme documentation Then press the key Select Text to label the key If you do not enter a text the key will be labelled with a default text Then p...

Page 118: ... the busy key signals that the terminal is busy Notes for the System Administrator z Busy keys can only be configured and labelled in the Forum 500 Forum 5000 communications system Configurator in the Telephony Devices System phones menu z For further information on busy keys please refer to the online help and in the Mounting and Commissioning guide Forum 523 524 Forum 525 526 Forum 550 560 or Co...

Page 119: ...ncoming call To accept the call H LED off Press the busy key and pick up the handset This means the call number called remains available The accepted call can be transferred to the originally called sub scriber via the busy key LED blinks Press the busy key The caller is held G h LED lights up If the subscriber answers announce transfer of the call and replace the handset The call has now been tra...

Page 120: ...nitored device is busy If the monitored device is idle this is not signalled by the busy key Calling Subscribers via the Busy Key Note A Device busy key cannot be used to pick up or transfer accepted calls LED off Press when the terminal is not busy the LED is off the busy key The internal subscriber is called on one of the available trunk keys ...

Page 121: ...ur environment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipment in a sound way z The crossed bin symbol invites you to use those systems z If you need more information on the collection reuse and recycling systems please contact your local or regional ...

Page 122: ...atically 54 Door opener 55 Call distribution 35 Call diversion see call forwarding 75 Call divert Door 89 MSN 88 Call forwarding Door 89 For other users 90 For your telephone 88 to voicebox 63 Call key 18 Signalling 36 Call lists 84 Call number Suppress 98 Call protection 19 76 77 106 Phone 94 Call signalling 76 77 Call waiting Accepting 54 55 Rejecting 55 Call waiting protection 96 Callback 52 57...

Page 123: ... Door opener 45 52 55 58 59 65 98 Doorbell 65 66 Doorphone 66 DTMF 38 Duration display 39 E E mail 91 En bloc dialling Switching on off 93 Using 37 Enquiry 56 Entrance intercom 66 ESC key 21 F Follow me 90 Forum Phone 500 Module Headset 16 Function keys 109 H Hands free mode 40 Hands free open listening key 20 Headset Block Dialling and Headset Operation 38 Hold 52 Hold call 100 Hotel 104 Hunt gro...

Page 124: ...ures 106 Applications 104 Busy 52 Call 55 Call forwarding 88 Call waiting 55 Calls 83 84 Central settings 84 104 Conference 59 Connections 83 97 Conversation 49 Info 106 Main menu 83 Messages 83 91 Phone book 67 84 Phone settings 83 92 Prog call key 75 Prog team key 77 Protection 83 94 Selection in idle state 44 Subscriber on hold 58 MenuCard display 25 MenuCard key 18 MenuCards Calling up 26 Clos...

Page 125: ...Short message 91 Speed dialling 68 Status key 113 Substitution 75 Switch authorisation 101 T Take 44 51 97 Team key lists 77 Tele secretary 53 Telephone book 67 98 Editing an entry 103 New entry 102 Telephone lock 41 95 Telephone number Forum Voicemail 81 Restricting display of 45 Transmitting display of 45 Telephone numbers Blocked 41 External 35 Internal 35 Unblocked 41 Text Entering 29 Modifyin...

Page 126: ...122 Index V VF signalling 38 VIP call 52 99 Accepting 55 accepting 53 Starting 45 Voicebox 56 104 Querying 56 Voicemail system 63 Volume 39 W Wall mounting 10 ...

Page 127: ...Notes 123 Index Notes ...

Page 128: ...Notes 124 Index Notes ...

Page 129: ...ing it and plugging it back in again 2 Check the connections cables and the various plugs Try it out with the cables from another telephone that is working properly 3 Test the defective telephone in another socket into which a functioning telephone is plugged Problem with a cordless DECT telephone 1 Remove and then reinsert the batteries 2 Ensure that the charger is properly connected 3 Test the D...

Page 130: ...r Forum telephone exchange for SMEs and residential customers 0800 55700 for large companies 0800 55100 Change your configuration To change your installation add equipment or adapt the programming on your Forum contact our Customer Service Department at the following numbers for SMEs and residential customers 0800 55800 for large companies 0800 55200 ...

Page 131: ...ement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls External call Internal call VIP call Callback Sensor call Time axis in seconds 0 1 2 3 4 5 6 The tones and ringer signals mentioned above are valid for Belgium in other countries they may differ ...

Page 132: ...Subject to changes Status 09 2011 For more information z Please dial 0800 55 400 z Visit us in the Internet at www belgacom be pabx z Contact your Belgacom dealer ...

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