96
When the call is answered, message 1 is played after which the caller will hear
hold tones and message 2 will be played at regular intervals.
Personalised messages can be recorded from a Forum Phone 320 enabled for
Operator Functionality (usually the system administrator or reception telephones
i.e. extension 11).
As soon as one of the extensions programmed to answer the call becomes free,
that extension will start to ring and when answered, the call will be connected.
If all of the Voice Mail channels are busy when the incoming call is received, the
calling party will receive ringing tone until a channel becomes available.
If no extensions have been programmed to ring for the called line, the call will be
answered and message 3 (above) will be heard. The caller can leave a message,
which will be left in the mailbox of the extension which recorded the Auto-
Attendant message 3.
Auto-Attendant Mailbox
If no extensions have been programmed to ring for the called line, the call will be
answered and message 3 (above) will be heard. The caller can leave a message,
which will be left in the mailbox of the extension which recorded the Auto-
Attendant message 3. If the extension does not have a mailbox, the call will be
cleared after the message has been played.
If the mailbox is full, the caller will receive the following message - "
The mailbox
of the person you have dialled is currently not available
".
Advanced Functionality
The advanced Auto-Attendant feature prompts the caller to dial DTMF digits to
route to a particular extension or group of extensions. Up to 9 groups can be
programmed - one for each of the digits 1 - 9. The user can also be routed to a
specific extension by dialling
*
followed by the extension number or to the
exte nsion mailbox by dialling
#
followed by the extension number.
A welcome message giving the caller details of the options should be recorded e.g.
"
Welcome to Company x
- for accounts please dial 1,
- for marketing please dial 2,
- for purchasing please dial 3,
- if you know the extension number of the person
you are calling please press * followed by the
extension number,
- otherwise hold the line to speak to the operator
".
Number Example Message
1
"Welcome to Company ‘X’, all our operators are busy at
the moment. Please hold, your call will be dealt with as
soon as possible
".
2
"Thank you for holding. Your call will be dealt with as
soon as possible"
.
3
"Thank you for calling Company ‘X’. We cannot deal with
your call right now. Our office hours are 9:00am to
5:00pm, Monday to Friday"
.
