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1.1.2 PBX Features
Auto-Attendant
- The Auto-Attendant will answer a call with a recorded message
after a pre -determined time and can prompt the user to dial DTMF digits in order
to be routed to a specific extension or group.
Busy Line Details -
If a System Phone makes a call by selecting a specific line
and the line is busy, the user will receive Busy tone and the display will indicate
the reason the line is busy.
Call-Back -
When a called extension is busy, a call-back can be set so that when
the called extension becomes free, the system will first ring the extension that set
the call-back and when that extension answers, the system will ring the called
extension.
Call Brokerage -
Allows the user to make multiple outgoing calls from the same
extension and by putting these calls on Hold, toggle from one call to another.
Call Diversion -
There are 3 types of call divert
-
Divert All Calls
- Divert On No Answer
- Divert On Busy
These can be diverted to an extension, a voice mail box, an entry in the
Personal/Common Address Books or with the exception of Divert On Busy, to an
external number.
Call Hold -
Places a call on Hold while an enquiry is made.
Call Intrusion -
Intrudes on an established call. A warning tone is given before
the intrusion takes place.
Call Park -
Parks a call to pick up at another extension.
Call Pick off -
Picks off (or takes over) a call in progress at another extension, for
example - an answering machine.
Call Pick up -
Answers a call ringing another extension.
Call Transfer
- Transfers a call to another extension. Both announced and
unannounced (transfer on ringing) transfers are supported.
Call Waiting -
When on a call, an alert tone will indicate a call waiting. The caller
will receive ringing tone to indicate that the called party is being alerted.
Conference Call -
The system allows 3 parties to be connected together on a call.
A conference call can be set up with -
•
2 other extensions
•
1 ext 1 external party
•
2 external parties.
Note
: The system also supports Call Conference on the Public ISDN Network (3
Party).
CLI -
Enables the user to view the identity of the incoming caller before answering
the call. Available to all extensions on the system, digital and analogue, provided
the latter has the ability to display CLI.
