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AXIS 282/AXIS 282A - Troubleshooting
For additional assistance, please contact your reseller or check the product’s support pages on
the Axis Website at www.axis.com/techsup
Incorrect setup.
Check that the sound card in the PC and the connections to the speaker and microphone are
working. Ensure that the mute button is not pressed and the volume settings are correct.
Ensure that full-duplex is selected if you want to have two way audio communication.
Post Content Length in proxy
server.
The Post Content Length set in the proxy server is too low. Set the value of the Post Content
Length in your proxy server to 1MB or more. You may need to contact your system administra-
tor to do this.
Full duplex not supported.
Sound card does not support full-duplex. For information on how to check if your sound card
supports full-duplex, please visit http://support.microsoft.com
Firewall or router settings.
AXIS 282/AXIS 282A works locally, but not externally. Check the Internet firewall settings with
your system administrator or reconfigure the default router settings.
DC power not enabled for micro-
phone.
If the microphone has a built-in amplifier then the DC power must be enabled on the Audio
Settings page.
Audio volume too low/high
Volume settings incorrect.
The volume of the microphone or speaker connected to the AXIS 282/AXIS 282A is either too
high or too low. Change the volume for the speaker or microphone in the Live View page.
Input and output gain set incor-
rectly.
Change the input gain for the microphone and the output gain for the speaker to adjust the
audio levels on the Audio Settings page.
Poor audio quality
Too many users.
Too many users/clients listening to audio from the AXIS 282/AXIS 282A may adversely affect
the sound quality.
User too close to microphone.
Enable the speech filter in
Audio > Advanced Settings
.
Feedback from speaker.
Enable the echo cancellation filter in
Audio > Advanced Settings
.
Background noise.
Adjust the noise cancellation threshold and attenuation to reduce background noise levels in
Audio > Advanced Settings
.
CPU overloaded.
Reduce the number of listeners and viewers and decrease the image resolution and compres-
sion.
Summary of Contents for 26123R1
Page 1: ...AXIS 282 AXIS 282A Video Server Integrator and User s Manual ...
Page 5: ...5 AXIS 282 AXIS 282A Bandwidth 71 Glossary 72 Index 74 ...
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