Additional Configurations
Conference Full
This sample failure route defines the action taken by the system when a participant dials into a
conference that has reached its set number of participants. Again, this is only a sample route in which
the conference participant is played a "conference is full" message and then transferred to the
receptionist.
To set up this failure route:
1. Create a recording similar to the following:
•
“Sorry, the conference you are trying to join is full.”
2. Click
Basic Actions
on the tool bar and select
Generic
.
3. Click in the right-hand pane to place the action.
4. Open the
Properties
for
Generic
.
•
Change the
Token Name
to
Play Full.wav
.
•
In the
Entry Prompts tab
, click the (green cross), click
and select the name of the
wav file you created in step 1.
•
Click
Close
and
OK
.
5. Connect Conference Finished to
Play Full.wav
.
6. Click
Telephony Actions
on the tool bar and select
Transfer
.
7. Click in the right-hand pane to place the action.
8. Open the
Properties
for
Transfer
.
•
Change the
Token Name
to
Transfer Reception
.
•
In the
Specific
tab, enter
300
(your reception’s extension) in the
Destination
field.
•
Click
OK
.
9. Connect
Play Full.wav
to
Transfer Reception
.
10. Click
Save & Make Live
on the toolbar.
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