Table Of Contents
Conferencing Center.................................................................................................................. 1
Overview..................................................................................................................................................... 1
Key Features .............................................................................................................................................. 1
Access Levels............................................................................................................................................. 1
Conferencing Center via Phone Manager Pro............................................................................................ 3
Joining a Conference.................................................................................................................................. 3
Dial-In..................................................................................................................................................... 3
Voice Conference Notification (VCN)..................................................................................................... 4
Soft Console v3.0................................................................................................................................... 4
Conferencing Center Installation & Upgrade........................................................................... 5
Installation Overview .................................................................................................................................. 5
Setup Options............................................................................................................................................. 6
Pre-Installation Requirements .................................................................................................................... 8
Installing Conferencing Center ................................................................................................................. 11
Installation Options .............................................................................................................................. 11
Performing a Full or Web Booking Only Install .................................................................................... 11
Web Client Host Only Install ................................................................................................................ 12
Configuring Conferencing Center ............................................................................................................. 13
Software Upgrade..................................................................................................................................... 14
Troubleshooting........................................................................................................................................ 16
Additional Configurations ....................................................................................................... 19
Additional Configurations Overview.......................................................................................................... 19
Configuring Manager for Conferencing Center......................................................................................... 19
Voicemail Pro for Conferencing Center .................................................................................................... 20
Configuring Voicemail Pro for Conferencing Center ............................................................................ 20
Conferencing Center Failure Routes ................................................................................................... 21
Invalid ID or Password ......................................................................................................................... 22
Conference Not Started ....................................................................................................................... 23
Conference Finished............................................................................................................................ 24
Conference Full.................................................................................................................................... 25
Conference Failure .............................................................................................................................. 26
Setting up a Bridge Number ..................................................................................................................... 27
Conferencing Center Administrator Functions ..................................................................... 28
Administrator Overview ............................................................................................................................ 28
Configuration Tab ..................................................................................................................................... 28
Database Backup ..................................................................................................................................... 29
Pending Conferences ............................................................................................................................... 30
In-Progress Conferences.......................................................................................................................... 30
Administering the Web Client ................................................................................................................... 30
Setting up a File Upload Path................................................................................................................... 31
User Accounts .......................................................................................................................................... 31
Managing User Accounts..................................................................................................................... 31
Creating a New User............................................................................................................................ 31
Deleting a User Account ...................................................................................................................... 32
Updating a User Account ..................................................................................................................... 32
Conference Reports ................................................................................................................................. 32
Reports ................................................................................................................................................ 32
Running a General Report ................................................................................................................... 32
List of Conferences for Reporting ........................................................................................................ 33
Glossary.................................................................................................................................... 34
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