Conferencing Center 3.0 Installation Manual
Invalid ID or Password
This sample failure route will define the action taken by the system when a participant enters an invalid
conference ID or PIN. Again, this is only a sample route in which the conference participant gets
transferred to the receptionist.
To set up this failure route:
1. In Voicemail Pro, open the
Conferenc
module.
2. Right-click on the
Conferencing Center
action and select
Properties
.
•
In the
Specific
tab, configure the following properties:
•
Gather conference and pin information before validation: This option is designed
as an added security measure for joining a conference. If selected, the caller will
be asked for the conference ID and PIN. The results are collected and then
verified. If either entry is invalid, the caller is notified but not told which entry is
incorrect. If this option is not selected, then the entries are validated as they are
entered.
•
Allow the delegate to try and enter the conference ID a total of ? times: The
number of times a conference ID can be entered before the failure route is
activated is controlled in this section. Up to 10 re-tries can be set.
•
Select
OK
.
3. Click
Basic Actions
on the tool bar and select
Generic
.
4. Click in the right-hand pane to place the action.
5. Open the
Properties
for
Generic
.
•
Change the
Token Name
to
Play ConfInfo.wav
.
•
In the
Entry Prompts
tab, click the (green cross), click
and select
CONF_05.wav
;
this wav file will play, “Your conference ID or pin is not valid.”
•
Click
Close
and
OK
.
6. Connect
Invalid Conference
or Password
to
Play ConfInfo.wav
.
7. Click
Telephony Actions
on the tool bar and select
Transfer
.
8. Click in the right-hand pane to place the action.
9. Open the
Properties
for
Transfer
.
•
Change the
Token Name
to
Transfer Reception
.
•
In the
Specific
tab, enter
300
(your reception’s extension) in the
Destination
field.
•
Click
OK
.
22
10. Connect
Play ConfInfo.wav
to
Transfer Reception
.
