Avaya H239 Installing And Administering Download

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Function key tab

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Configuring the customizable function keys

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Function key subtypes

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Chapter 5: Phone settings configuration and management

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Configuring automatic phone provisioning

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Configuring automatic provisioning for phone display background image and icons

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Accessing the web portal

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Configuring the phone using the DHCP or static provisioning server

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Configuring phone provisioning by using Plug and Play

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Managing phone reboots

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Chapter 6: Avaya H249 phone screen customization

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Screen navigation

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Obtaining a screen capture for the H249 phone

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Modifying the screen picture

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Modifying display icons

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Modifying the logo

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Deleting a picture

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Adding a greeting on the display screen

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Adding the hotel address on the display screen

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Configuring function keys

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Chapter 7: Troubleshooting

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Device does not start up

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Device registration fails

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Audio issues with the handset

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Choppy audio on speaker phone

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Phone stops responding

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Greeting Words parameter in the configuration file causes the web administration portal to get
stuck and the H249 phone to reboot

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The hotline feature does not work when the H249 phone is in screen saver mode

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Cannot receive incoming calls after failover occurs

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Chapter 8: Resources

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Documentation

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Finding documents on the Avaya Support website

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Support

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Using the Avaya InSite Knowledge Base

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Contents

October 2019

Installing and Administering the Avaya H239 and H249 Phones

Comments on this document? [email protected]

Summary of Contents for H239

Page 1: ...Installing and Administering the Avaya H239 and H249 Phones Release 1 0 Issue 3 October 2019 ...

Page 2: ...SE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANN...

Page 3: ...RSONAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM Service Provider THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS OR SERVICES THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJE...

Page 4: ...ot possible This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designated to provide reasonable protection against harmful interferences in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions...

Page 5: ...6 Information page 16 Account page 16 Configurations page 17 Restoring factory default settings 17 Upgrade page 17 Auto provision page 18 Tools page 18 Network tab 19 Basic page 19 Service port page 19 Advanced page 19 VPN page 20 Line tab 22 SIP page 22 Dial plan page 27 Basic settings page 30 SIP Hotspot page 31 Configuring the SIP hotspot server and phone client 31 Phone settings tab 32 Feature...

Page 6: ...splay icons 50 Modifying the logo 51 Deleting a picture 52 Adding a greeting on the display screen 52 Adding the hotel address on the display screen 52 Configuring function keys 53 Chapter 7 Troubleshooting 55 Device does not start up 55 Device registration fails 55 Audio issues with the handset 56 Choppy audio on speaker phone 56 Phone stops responding 56 Greeting Words parameter in the configura...

Page 7: ...strators Change history This section describes the key changes since the first issue of this document This section is not included in new documents that have not been updated since the first issue Issue Date Summary of changes Issue 1 April 2018 First issue of this document for the initial release Table continues October 2019 Installing and Administering the Avaya H239 and H249 Phones 7 Comments o...

Page 8: ...de on page 57 Added Cannot receive incoming calls after failover occurs on page 57 Issue 3 October 2019 Added Dimensions on page 10 Updated Checking IP address information on page 13 Moved Web portal navigation on page 15 to a separate chapter Updated Configurations page on page 17 Added Enabling watch dog on page 18 Added Enabling syslog on page 18 Added Service port page on page 19 Updated Featu...

Page 9: ...uded in the package Using another power supply might cause damage to the phone or affect its reliability Before using the external power supply check the power voltage to ensure it is compatible Ensure that the power cord or plug is not damaged Do not drop knock or shake the phone Rough handling can break internal circuit boards The phone is designed for indoor use only and it should not be expose...

Page 10: ...the dimensions of the Avaya H239 and H249 phones Parameter Dimension Length 213 mm Width 170 mm Height 130 mm Overview October 2019 Installing and Administering the Avaya H239 and H249 Phones 10 Comments on this document infodev avaya com ...

Page 11: ...h the phone can continue working during a power outage If you do not have the equipment for a PoE connection you can use the external power adapter that is supplied with the phone If the phone is connected to both the power adapter and a PoE switch then the power adapter connection takes priority The connection will switch to PoE if a power failure occurs Device connections You must connect the po...

Page 12: ...a USB port as described in the image below to charge a mobile phone Initial setup and connectivity October 2019 Installing and Administering the Avaya H239 and H249 Phones 12 Comments on this document infodev avaya com ...

Page 13: ...roximately three seconds to hear information about the IP address Pick up the handset or press Speaker dial 111 to hear information about the IP address On H249 phone press and hold for approximately three seconds to display IP address on the phone screen Avaya Aura configuration for failover About this task Failover occurs when the primary server goes down and the phone registers to the secondary...

Page 14: ...ystem Manager see Administering Avaya Aura System Manager Modify the Communication Manager configuration to allow the phone to receive a call on the last available line if the first two are busy For more information see Administering Avaya Aura Communication Manager Initial setup and connectivity October 2019 Installing and Administering the Avaya H239 and H249 Phones 14 Comments on this document ...

Page 15: ...puter you are using to access the web portal must be connected to the same LAN Obtain the IP address for the phone Procedure 1 In your browser enter https IP address of the phone or http IP address of the phone and press Enter HTTPS is selected by default 2 On the Login page do the following In the User field type admin In the Password field type admin In the Language field select the appropriate ...

Page 16: ...sword The user account is used to access the web portal There are two types of user privileges Administrators and Users The Users privilege provides limited access and does not enable you to modify all settings Administrators have full access to the web portal and they can also manage user accounts Guidelines for changing passwords For security reasons Avaya recommends that you update your passwor...

Page 17: ... default settings About this task Use this procedure to restore the device to its original factory settings When you perform this procedure all user settings and data will be removed and cannot be recovered Procedure 1 On the web portal navigate to System Configurations Reset to factory defaults 2 Optional Select the Clear ETC File check box 3 Optional Select the Clear Call Records check box 4 Cli...

Page 18: ...s task Use this procedure to enable syslog Enabling syslog for the phone sents syslog message to the syslog server Syslog is used for system management security auditing general analysis and debugging messages Procedure 1 On the web portal navigate to System Tools Syslog 2 Select the Enable Syslog checkbox 3 In Server Address field enter the server IP address 4 In Server Port field enter the port ...

Page 19: ...ons describe the options that you can access from the Network tab Basic page To access this page click the Network tab and then click Basic This page displays network status information including the IP address subnet mask default gateway and MAC address From this page you can configure network settings Service port page To access this page click the Network tab and then click Service Port From th...

Page 20: ...rom the VLAN tab set Tagging to tagAll trunk VPN page To access this page click the Network tab and then click VPN From this page you can configure a Virtual Private Network VPN connection and view information about the VPN status VPN connections With VPN the device can create a tunneling connection to a server and become part of the server s network The network transmission of the device can be r...

Page 21: ...t non encrypted basis authentication and non encrypted data tunneling If you need data encryption use an OpenVPN connection instead Procedure 1 Navigate to Network VPN 2 In VPN Mode select the Enable VPN check box 3 Select the L2TP check box 4 In Layer 2 Tunneling Protocol L2TP type the L2TP server address and the authentication user name and password 5 Click Apply Result The device connects to th...

Page 22: ...Proxy Server Address IP address or FQDN of the SIP proxy server Username User name of the service account SIP Proxy Server Port SIP proxy server port The default is 5060 Display Name Display name to be sent in a call request Backup Proxy Server Address IP address or FQDN of the Backup proxy server Authentication Name Authentication name of the service account Backup Proxy Server Port The port for ...

Page 23: ... Use this check box to enable auto answering incoming calls will be answered automatically after the delay time Call Forward Number for Unconditional Number of unconditional call forward Auto Answering Delay Use this option to set the delay for incoming calls before the system automatically answers it Call Forward on Busy Use this check box to enable call forwarding when the line is busy When the ...

Page 24: ...is forwarded Enable Hotline Use this check box to enable hotline configuration The device will call the hotline number when the handset is off hook You can also enable speaker phone or use a headset Hotline Delay Use this option to set the delay in seconds for the hotline feature If you set this value to 0 the call to the hotline number is made immediately Note If you are using the H249 phone and ...

Page 25: ...nabled the features described below will not be handled by the device but by the server To control enabling of the features the device sends feature code to the server by dialing the number specified in each feature code field Enable DND Set the feature code to dial to the server DND disabled Set the feature code to dial to the server Enable Call Forward Unconditional Set the feature code to dial ...

Page 26: ...nding by session timer refreshment The call session is ended if there is no new session timer event update received after the timeout period DTMF Type Use this option to set the DTMF type to be used for the line Session Timeout Use this option to set the session timer timeout period DTMF SIP INFO Mode Use this option to set the SIP INFO mode to send and or 10 and 11 Enable Rport Use this check box...

Page 27: ...1 0 1 1 and 1 2 Dial plan page To access this page click the Line tab and then click Dial Plan The Avaya H239 and H249 phones support the following dialing modes Option Description Basic Settings Press to invoke dialing Use this check box to enable dialing the desired number ending with Dial Fixed Length Use this option to configure the fixed length to dial out Send after Use this option to specif...

Page 28: ...he prefix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of ranges separated by commas or a list of digits Destination Destination IP address Port Signal port The default is 5060 for SIP Alias The text to be added replaced or deleted There are four type...

Page 29: ...umber Using this feature 1 can be substituted for 010 Configure the dial peer settings as follows Field Value Number 1T Destination Port Alias rep 010 Suffix Deleted Length 1 With this configuration you can dial 162213123 instead of 01062213123 Example 3 Adding prefixes If the dialed number starts with the fixed prefix number the phone sends out your dialed phone number adding prefix number automa...

Page 30: ... Field Value Number 9T Destination Port Alias del Suffix Deleted Length 1 With this configuration when you dial 98322 the device sends 8322 Basic settings page To access this page click the Line tab and then click Basic Settings From this page you can configure basic settings for lines and upload the TLS certification file The following table describes SIP and STUN settings to be configured for th...

Page 31: ... Use this procedure to configure the SIP hotspot server or client The hotspot server must be configured before you configure the client Before you begin Ensure that the SIP account is registered For information about the SIP parameters to be configured see SIP page on page 22 The SIP account for the SIP hotspot client is automatically obtained from the SIP hotspot server Procedure 1 On the web por...

Page 32: ...nd then click Features The following table describes the common phone settings to be configured for the Avaya H239 and H249 phones Option Description DND Mode Use this option to set the phone DND If the Phone DND is enabled the phone rejects any incoming call and the caller will automatically prompt hang up Depending on the selected DND mode the DND can be enabled from that section DND modes are P...

Page 33: ... alert info instruction to automatically answer the call after specific delay time Enable Intercom Mute Use this check box to enable the mute mode during the intercom call Enable Intercom Tone Use this check box to enable playing the intercom tone if the incoming call is an intercom call Enable Intercom Barge Use this check box to enable auto answering an intercom call during a call If the current...

Page 34: ... Restrict Active URI Source IP Use this option to set IP address from which the device accepts active URI command Push XML Server Use this option to set the push XML server When the phone receives request it determines whether to display the content sent by the specified server Allow IP Call Use this check box to enable dialing out with IP address Play Dialing DTMF Tone Use this check box to enabl...

Page 35: ...ume The value must be from 1 to 9 Tone Standard Country standard of call progress tones including dial tone busy tone and ring back tone Default Ring Type If the caller ID of an incoming call is not configured with a specific ring type the default ring is used Speakerphone Volume Use this option to set the speakerphone volume You can enter a value between 0 to 9 Speakerphone Ring Volume Use this o...

Page 36: ... make a broadcast call to people who are in a multicast group You can configure a multicast DSS Key on the phone to send an RTP stream to the pre configured multicast addresses without involving SIP signaling You can also configure the phone to receive an RTP stream from pre configured multicast listening addresses without involving SIP signaling You can specify up to 10 multicast listening addres...

Page 37: ...ync Period Time of re synchronization with the time server Date Format 12 hour clock Use this check box to enable time display in 12 hour mode Date Format Time date display format Daylight Saving Time Settings Location The user s time zone specific area DST Set Type Type of DST setting Automatic based on the preset rules of DST Manual manually input rules Fixed Type Use this option to set specific...

Page 38: ...option to set the activation time in seconds for screen saver mode For example if you set the value to 5 then the screen saver is enabled after 5 seconds of inactivity Setting the value to 0 disables screen saver mode Note If the hotline delay in Line SIP is set to 0 then the screen saver wait time must also be set to 0 UI Color Use this option to set the color of fonts Greeting Words Use this opt...

Page 39: ...for small Color Use this option to set the text font color You can choose W for white or B for black Trusted certificates page To access this page click the Phone settings tab and then click Trusted Certificates From this page you can update and delete trusted certificates files Device certificates page To access this page click the Phone settings tab and then click Device Certificates From this p...

Page 40: ...acters If the name you enter is longer than this then it will be cut off on the phone screen 3 Select a subtype and enter the associated value For example if you set Subtype to Speed Dial then the value you enter is the speed dial number for the key You can either press the function key at the top of the phone or the configured speed dial number to access the configured service For a list of avail...

Page 41: ...eed dial value for the specified function Intercom Select this subtype to enable automatic answering for the remote party when the function key is pressed Call Park Select this subtype to enable parked calls Another phone can then be used to retrieve the call with a call park code Call Forward Select this subtype to enable call forwarding to a specific number When a user presses the function key o...

Page 42: ...fore you begin Ensure that the file server is set up Procedure 1 From the Avaya Support website download the latest firmware file for your phone 2 Copy the downloaded firmware file to the file server 3 From the Avaya Support website download the configuration file template The file name is f0H2xxhw1 100 cfg where H2xx is the phone model 4 In the AUTOUPDATE CONFIG MODULE section of the configuratio...

Page 43: ...fg 9 Upload the configuration file on the file server and save the path 10 Configure Option 66 on the DHCP server with the path to the file server where the configuration files are uploaded For example http 172 18 1 9 config mac cfg 11 Plug in the phone The phone upon plug in will look for the configuration file with it s own mac address and performs the configuration Result Your phone will be aut...

Page 44: ...following format ftp username password serverIP xxx tar gz For example in ftp abc xyz 172 16 6 62 xxx tar gz file path where abc is the username xyz is the password and 172 16 6 62 is the server IP 3 In the PHONE CONFIG MODULE section of the configuration file template to configure a key on the screen add lines in following format Fkey1 Type 1 Fkey1 Value 1005 1 f Fkey1 Title Reception Fkey2 Type ...

Page 45: ...ots on page 48 Accessing the web portal About this task Use this procedure to log in to the web portal to manage phone settings Before you begin The phone and the computer you are using to access the web portal must be connected to the same LAN Obtain the IP address for the phone Procedure 1 In your browser enter https IP address of the phone or http IP address of the phone and press Enter HTTPS i...

Page 46: ...Click Apply when you are ready to apply your changes 5 If you are using the static provisioning server to obtain the configuration file do the following a Navigate to DHCP Option b From Option Value select Disabled c Navigate to Static Provisioning Server d In Server Address enter the server IP address e In Configuration File Name enter mac cfg or real mac cfg The configuration file supports cfg a...

Page 47: ... configure the SIP server settings which are described in SIP page on page 22 7 Navigate to Line SIP Advanced Settings Transportation Protocol to select the protocol for SIP transmission The line can use TCP UDP or TLS for SIP transmission Related links Managing phone reboots on page 48 Configuring phone provisioning by using Plug and Play About this task Use this procedure to enable SIP Plug and ...

Page 48: ...the upgrade file is updated Use this procedure if you do not want the phone to reboot after every update When you perform this procedure the phone only reboots after a major configuration change If you update the configuration file during a call the change takes effect after the call ends Procedure 1 Open the configuration file template that you downloaded from the Avaya Support website 2 In the A...

Page 49: ...g the web portal on page 15 Screen navigation Greeting Icons Time Address and telephone details Screen picture Obtaining a screen capture for the H249 phone About this task You can download the current phone screen as a picture on your computer The downloaded picture includes the icons logo and time displayed on the phone screen October 2019 Installing and Administering the Avaya H239 and H249 Pho...

Page 50: ...anced 2 From the Load Screen Picture File field click Select and navigate to your bmp picture file 3 Click Upgrade Modifying display icons About this task You can change the icons of all programmable keys on the phone After you upload the icons the icons will overlay the screen picture Ensure that the icons are uploaded in sequence Ensure that the icons have the following properties File format BM...

Page 51: ...programmable key one to Room service you must save the file as ICON_RECEPTION bmp Procedure 1 On the web portal navigate to Phone settings Advanced 2 From the Load Screen Picture File field click Select and navigate to your bmp picture file 3 Repeat step 2 for each programmable key 4 Click Upgrade Modifying the logo About this task You can change the current logo on your phone screen Once uploaded...

Page 52: ...en About this task You can define a new welcome message or a brand slogan on the phone screen Once added the message will overlay the screen picture Procedure 1 On the web portal navigate to Phone settings Advanced 2 In the Greeting Words field enter the message The message must be from 0 to 12 characters 3 Click Apply Adding the hotel address on the display screen About this task You can define y...

Page 53: ... logging in to the web portal You can configure the key name that will be displayed on the phone screen extension number assigned to the key and subtype of the key You can configure the keys in any random sequence You can configure the following attributes of the function keys Key name that will be displayed on the phone screen Extension number assigned to the key Subtype of the key Procedure 1 On...

Page 54: ...P1 3 Repeat Step 2 to configure DSS Key 1 2 to DSS Key 1 6 4 Click Apply Avaya H249 phone screen customization October 2019 Installing and Administering the Avaya H239 and H249 Phones 54 Comments on this document infodev avaya com ...

Page 55: ...e power source Device registration fails Condition The device cannot be registered to the service provider Solution 1 Ensure that the device is connected to the network The Ethernet cable must be connected to the Network port and not the PC port 2 Pick up the handset or press Speaker on the device and then dial 111 to check the IP address information If the device does not have an IP address check...

Page 56: ...io is choppy for the other party Cause This problem is usually caused by loud volume feedback from the speaker to the microphone Solution Reduce the speaker volume This should eliminate the choppiness Phone stops responding Condition The device freezes or stops responding Solution 1 Restart the device 2 Press and hold for 5 seconds and then press 168 3 Wait 5 seconds and then restart the device ag...

Page 57: ...hen the H249 phone is in screen saver mode The phone cannot make the call Cause The H249 phone cannot make a call when the phone is in screen saver mode and the hotline delay is set to 0 seconds Solution Do one of the following Disable screen saver mode by navigating to Phone Settings Advanced and setting Screen Saver Wait Time to 0 In Line SIP enter a value between 1 to 9 for Hotline Delay Cannot...

Page 58: ... automatically released based on the timer expiration Solution To prevent this issue from happening perform the configuration outlined in Avaya Aura configuration for failover on page 13 Troubleshooting October 2019 Installing and Administering the Avaya H239 and H249 Phones 58 Comments on this document infodev avaya com ...

Page 59: ...te to http support avaya com 2 At the top of the screen type your username and password and click Login 3 Click Support by Product Documents 4 In Enter your Product Here type the product name and then select the product from the list 5 In Choose Release select an appropriate release number 6 In the Content Type filter click a document type or click Select All to see a list of all available documen...

Page 60: ...ation about training and certification programs Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract you can access the Knowledge Base without extra cost You must have a login account and a valid Sold To number Use the Avaya InSite Knowledge Base for any potential solutions to problems 1 Go to http www avaya com support 2 L...

Page 61: ...ng words adding 52 H H239 SIP phone dimensions 10 H249 SIP phone dimensions 10 I icons automatic provisioning 44 InSite Knowledge Base 60 ip address configuring ip address 13 IP address 13 L legal notices P password 16 phone reboot stop 48 phone settings configuration 42 phone settings tab alert info ring settings 36 power sources 11 R related documentation 59 reset a device to factory settings 17...

Page 62: ...ne reboots 57 speaker phone audio 56 web portal freezes 57 web portal stuck 57 U uploading display icons 50 logo 51 screen picture 50 V VLAN 20 VPN connection configuring 20 L2TP 21 OpenVPN 21 W web portal log in 15 45 web portal navigation 15 Call logs tab 39 function key configuration 40 function key subtypes 40 Function key tab 40 Line tab 22 27 30 31 Network tab 19 20 Phone settings tab 32 35 ...

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