Audio issues with the handset
Condition
When using the handset, you get no audio or poor quality audio.
Solution
Verify the handset connectivity.
If the handset is properly connected, then the network bandwidth and delay are not suitable for
audio calls, and you must wait until the network issues are resolved.
Choppy audio on speaker phone
Condition
When you are using speaker phone, your audio is choppy for the other party.
Cause
This problem is usually caused by loud volume feedback from the speaker to the microphone.
Solution
Reduce the speaker volume. This should eliminate the choppiness.
Phone stops responding
Condition
The device freezes or stops responding.
Solution
1. Restart the device.
2. Press and hold
#
for 5 seconds and then press
#*168
.
3. Wait 5 seconds and then restart the device again.
The phone will run with default factory settings.
Troubleshooting
October 2019
Installing and Administering the Avaya H239 and H249 Phones
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