Greeting Words parameter in the configuration file causes
the web administration portal to get stuck and the H249
phone to reboot
Condition
You can configure a Greeting Words option for the H249 phone using the web administration
portal or a configuration file. This option can have a maximum of 12 characters. If you configure
more characters for this parameter in the configuration file, then when you upload the
configuration file, the web administration portal gets stuck and the phone then starts to reboot.
Solution
Ensure that the Greeting Words option does not exceed 12 characters.
The hotline feature does not work when the H249 phone is
in screen saver mode
Condition
The hotline feature does not work when the H249 phone is in screen saver mode. The phone
cannot make the call.
Cause
The H249 phone cannot make a call when the phone is in screen saver mode and the hotline
delay is set to 0 seconds.
Solution
Do one of the following:
• Disable screen saver mode by navigating to
Phone Settings
>
Advanced
and setting
Screen Saver Wait Time
to
0
.
• In
Line
>
SIP
, enter a value between 1 to 9 for
Hotline Delay
.
Cannot receive incoming calls after failover occurs
Condition
While you are on an active call, the primary Session Manager server goes down and failover
occurs. After you end the call, you can no longer receive incoming calls for several hours. You can
still make calls.
Greeting Words parameter in the configuration file causes the web administration portal to get stuck and the H249 phone to
reboot
October 2019
Installing and Administering the Avaya H239 and H249 Phones
57
