Troubleshooting an Upgrade
555-233-115
B-10
Issue 7 November 2003
Table B-1.
Error messages and repair procedures
License Mode
Description
Explanation and repair procedure
License-Normal
No mismatches
between license
and switch; stable
running condition
None needed
License-Error
Warning mode; call
processing
supported, 10-day
countdown timer
begins.
If you initially log in to the SAT and you get
a message that says:
License-Error:
xxxxx; Call Processing Will Be
Blocked in Approximately X
hours,
the ’xxxx’ tells you why you are in
License-Error mode, and call processing
functions normally for ’X’ hours, at which
time the system goes into No-License
mode.
One of the following conditions is present:
■
Active processor serial number does
not match the License File.
■
Standby processor cannot be
contacted or standby processor serial
number does not match the License
File.
■
The License File has expired.
■
Feature usage does not match the
License File.
■
This is WAN Spare Processor (WSP)
or a Survivable Remote EPN (SREPN)
that is providing primary service.
■
A duplicated G3r has initialized after a
call-preserving software upgrade, and
a new license has not been installed.
Clear the License-Error mode by
■
Correcting the error or mismatch that
caused going into this mode.
■
Installing a valid License File that is
consistent with the switch.
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