Troubleshooting guidelines
Issue 7 November 2003
B-7
555-233-115
Catastrophic failure
If an upgrade fails and you must take the customer to go back to previous
software version,
1. Leave the new hardware in place, including the 4th memory board.
2. Insert the old TN1657 disk drives with previous translations stored and
boot image.
3. Type busyout host-adapters [a|b] and press
Enter
.
4. Type reset host-adapters [a|b] and press
Enter
.
5. Type release host-adapters [a|b] and press
Enter
.
6. Unseat the TN2211 optical drives.
7. Type reset system 4 and press
Enter
to reboot the system from the disk
drive (previous-version software and translations). All previous software
versions will run on the 4 memory board configuration.
8. Reinsert the TN2211 optical drive.
9. Type busyout host-adapters [a|b] and press
Enter
.
10. Type reset host-adapters [a|b] and press
Enter
.
11. Type release host-adapters [a|b] and press
Enter
.
Wait for shadowing to come up:
12. Place a new optical disk in the drive.
13. Type backup disk full and press
Enter
.
The contents of the TN1657 disk drive are copied to the backup optical disk
14. After recovery to the previous software, escalate the trouble (see
to get additional help’’ on page B-14
Message Waiting lamps on
If the Message Waiting Lamp is on after removing an EPN, this means that all
affected port-related translations were not removed from administration before
removing the EPN cabinet.
1. Type clear amw all <extension> and press
Enter
. This clears the message
waiting lamp for the specified extension.
2. Repeat the command for each extension with a lit message waiting lamp.
