Telephone
Troubleshooting
Applies to: vehicles with telephone
Subject
Connecting
the mobile phone to
the MMI fails.
The mobile phone does not sup
port the
remote SIM Access Pro
file
(e.g. iPhone).
Using the MMI with
two SIM
Advice
Check if the requirements for connecting a mobile phone are met
¢page
142.
Or:
Check if you have accidentally declined the PIN for setting up
the connection on your mobile phone. If necessary, repeat the
connection procedure¢
page
142.
Insert a mini SIM card in the SIM card reader* and use the func
tions of the car telephone kit independently of your mobile phone.
When the mini SIM card is inserted, you can also use the contacts
from your mobile phone by connecting the mobile phone to the
system via the
Directory
profile¢
page
214.
The MMI only ever accesses
one
SIM card at a time. A mini SIM
cards
(in the SIM card reader*
and
card inserted in the SIM card reader* has priority over one in a ma-
in a mobile phone).
bile phone.
After the mobile phone was con
nected
not all/none of the con
tacts
were loaded into the MMI.
Some
telephone functions
are
greyed out/not available.
Some
telephone functions
are
greyed out/not available, even
though the mobile phone sup
ports them.
Applies to vehicles with Audi
phone box: Your mobile phone
cannot be charged wirelessly or
the charging procedure is inter
rupted.
158
However, you can still access the contacts on another mobile
phone via Bluetooth if a mini SIM card is inserted ¢
page
214.
Avoid using special characters in names.
Avoid using contact groups on your mobile phone.
The telephone functions will depend on the mobile network serv
ice provider and the mobile phone used. For further information,
please contact your mobile network service provider, see the oper
ating instructions for your mobile phone, or consult the Audi "Tes
ted mobile phones" database located at
www.audi.com/blue
tooth.
On corporate phones, some Bluetooth settings may not be com
patible with the system or the Bluetooth function of your mobile
phone may have been deactivated. For more information, contact
your system administrator.
Applies to vehicles with Audi phone box: Check whether your mo
bile phone is Qi compatible.
Check that your mobile phone is on the middle of the phone sym
bol in the Audi phone box¢
page
146
and that there are
no
other
objects in the Audi phone box.
Do not place your remote control key in the Audi phone box to
gether with your mobile phone.
