CM5000 User Manual
UM-CM5000-FW3.5.2.0-REV0.0
2019-07-08
www.ateme.com
Page 78
Note
You can confirm that the upgrade process completed successfully by checking that the displayed Current
Version number is the one expected.
Note
Update packages are specific files provided by ATEME support. They should bear the extension ".pkg".
Other files will be rejected.
Firmware backup
Click Backup, and press Yes in the pop-up asking you to confirm you really want to save your current system version.
The Backup button is disabled until the backup is done.
Note
You can confirm that the backup process completed successfully by checking that the Current Backup
version number matches the Current Version's one.
Firmware restore
Click Restore, and press Yes in the pop-up asking you to confirm you really want to restore the last saved system
version.
After a few seconds, a pop-up should appear, asking you to wait while the restore process is running. Wait until this
pop-up disappears.
Note
You can confirm that the restore process completed successfully by checking that the Current Version
number matches the Current Backup's one.
6.3. Recovery
If the web GUI becomes unreachable (and you are sure this is not a network problem) or the CM5000 keeps rebooting
by itself without allowing you to do anything, it may be due to a corrupted file or settings incompatibility between
2 versions preventing the system to boot normally.
To recover from such a situation, the CM5000 has a maintenance menu accessible during the boot process via the
front panel FP. It allows a purging of some parts of the system.
Follow the steps below to access the maintenance menu:
• Step 1: Turn on your CM5000 or restart it if it's already on.
