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© 2020 ATEÏS Europe B.V.
Not configurable
Points to check:
Contact your ATEÏS dealer for support
PSS-G2 microphone output
PSS-G2 microphone output signal is not detected on PRIMA VA
Variable:
csXmicout
Fault activation:
Not configurable
Points to check:
Check all RJ45 wires on PSS-G2 connection are correctly connected
Contact your ATEÏS dealer for support
PSS-G2 LCD
PSS-G2 LCD (screen) is faulty
Variable:
csXlcd
Fault activation:
Not configurable
Points to check:
Contact your ATEÏS dealer for support
PSS-G2 touch-panel
PSS-G2 touch-panel is faulty
Variable:
csXkeyboard
Fault activation:
Not configurable
Points to check:
Contact your ATEÏS dealer for support
§
System faults
Fault message
Fault description
Firmware file not found
No firmware file in PRIMA VA
Variable:
firmware
Fault activation:
Not configurable
Points to check:
Update firmware (
System
>
Firmware
page)
Firmware wrong CRC
Firmware file is corrupted or not complete
Variable:
firmware
Fault activation:
Not configurable
Points to check:
Update firmware (
System
>
Firmware
page)
Contact your ATEÏS dealer for support if firmware update not successful
Configuration file not found
No configuration file in PRIMA VA
Variable:
configuration
Fault activation:
Not configurable
Points to check:
Import configuration file (
Basic config
>
Import/Export
page)
Configuration file corrupted
Configuration file is corrupted
Variable:
configuration
Fault activation:
Not configurable
Points to check:
Import configuration file (
Basic config
>
Import/Export
page)
Contact your ATEÏS dealer for support if configuration import not
successful
Configuration wrong CRC
Configuration file is not complete
Variable:
configuration
Fault activation:
Not configurable
Points to check: