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© 2020 ATEÏS Europe B.V.
9
Troubleshooting
This section provides a list of faults which can be displayed on
Basic status / State
page, including tips
to fix issues.
§
Network
Fault message
Fault description
Ethernet link
No access to network
Variable:
ethlink
Fault activation:
Fault if link down (
Advanced config
>
Network
page)
Points to check:
PRIMA VA is connected to network (RJ45 cable)
IP settings (IP address, network mask, gateway) are correct
NTP state
No access to NTP server
Variable:
ntpstate
Fault activation:
AN NTP Server has been set (
Advanced config
>
Network
page)
Points to check:
PRIMA VA is connected to Internet (RJ45 cable)
NTP server IP address is valid and accessible
Network gateway is correctly configured (
System
>
Network
page)
§
Power supply
Fault message
Fault description
AC mains presence
Mains (AC) power supply is missing
Variable:
mains
Fault activation:
Power mode (
Basic config
>
Monitoring
page)
Points to check:
PRIMA VA is connected to mains power supply (power cord)
Fuse located in mains power supply plug is not burnt
AC power supply breaker located in power distribution cabinet is not down
AC/DC mains power supply
No DC on AC/DC converter output
Variable:
ac
Fault activation:
Power mode (
Basic config
>
Monitoring
page)
Points to check:
Contact your ATEÏS dealer for support if AC mains presence fault is not
active
24 VDC power supply
Backup (DC) power supply is missing
Variable:
dc
Fault activation:
Power mode (
Basic config
>
Monitoring
page)
Points to check:
PRIMA VA is connected to 24V DC power supply (battery charger)
Battery charger is not faulty
Power supply fuses
Blown fuse on power supply board outputs
Variable:
fuses
Fault activation:
Fuses permanent monitoring
Points to check:
Contact your ATEÏS dealer for support