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ASTRO-MED QLS-2000XE SERIES Operation & Setup Manual Download Page 176

6-50 

Troubleshooting 

In the above example, the user has three printers and has printed a label with 
the word 

ʺ

TEST

ʺ

 on each printer. Assuming that #2 has the field in the 

correct location, #1 would need a negative system baseline, and #3 would 
need a positive system baseline.  

After making the changes, the labels print as seen below. 

 

Note:

  Always verify the System Baseline after upgrading printer firmware. 

 

Summary of Contents for QLS-2000XE SERIES

Page 1: ...tice ___________________________________________ QuickLabel Systems an Astro Med Inc Product Group 600 East Greenwich Ave West Warwick RI 02893 Tel 877 757 7978 Fax 401 822 2430 E mail info QuickLabel...

Page 2: ...customer discovers a defect this defect must be reported promptly to QuickLabel Systems QuickLabel Systems will at its option repair or replace the defective component at no additional charge Repair p...

Page 3: ...nty service call QuickLabel Systems Technical Support at 401 828 4000 or Toll Free in the USA and Canada at 877 757 7978 QuickLabel Systems An Astro Med Inc Product Group is not responsible for produc...

Page 4: ...brook Quality Assurance Manager 05 02 2005 European Contact Your local Astro Med Inc Sales and Service Office FRANCE Astro Med SNC Parc d Activities de Pissaloup 1 rue Edouard Branly 78190 Trappes Tel...

Page 5: ...onnection 2 6 Computer Connections 2 7 Parallel Port 2 7 RS 232 Serial Port 2 7 Communications 2 8 Printer Drivers 2 8 Comm Protocol 2 8 Comm Port 2 10 Baud Rate Handshaking 2 11 Utility Port Connecti...

Page 6: ...m Menu 3 25 Port 3 25 Handshaking 3 26 Protocol 3 28 Prefix 3 29 Delimiter 3 30 System Menu 3 31 System Baseline 3 31 Upgrade 3 33 Language 3 34 Chapter 4 Printing 4 1 Printer Status 4 2 Initializatio...

Page 7: ...29 Ribbon Rewind Motors 5 30 Microswitches 5 31 Ribbon Sensor 5 32 Fan 5 33 Boot PROM 5 34 Wiring Harnesses 5 34 Firmware Upgrades 5 35 Upgrading additional printers with the CompactFlash card 5 38 C...

Page 8: ...DRIVE ROLL IS UP Close drive roll to resume printing 6 19 CUTTER FAULT Cutter motor stall or stacker is full 6 19 DRAM Error 6 21 Troubleshooting Procedures 6 22 Routine Cleaning 6 22 Loading Ribbon...

Page 9: ...Series v Appendix A Physical Data A 1 Appendix B Specifications B 1 Appendix C Replacement Parts C 1 Appendix D Custom QuickLabel Setup D 1 Appendix E Windows Printer Driver Setup E 1 Appendix F Forma...

Page 10: ...vi QLS 3000 2000 Xe Series...

Page 11: ...e QLS 3000 Xe model prints full process color QLS 2000 Xe Prints two spot colors on top of the media QLS 2001 Xe Prints one spot color on each side of the media simultaneously QLS 3000 Xe Prints three...

Page 12: ...it An MRC never locks you into purchasing media you don t want There is no minimum spending requirement no frequency requirement no advance payment and you may add new items at any time Freeze Your C...

Page 13: ...the sequence listed below skipping over any items that may have been previously completed Page 2 2 Unpack the printer Page 2 6 Connect the AC power cord Page 2 7 Connect the host computer interface P...

Page 14: ...1 4 Before You Get Started...

Page 15: ...the printer before it can be operated This chapter provides the following information Instructions on unpacking and orienting the printer An overview of the features and components of the printer Inst...

Page 16: ...f damage during shipment 3 Verify that the following items have been included in the packing carton AC Power Cord Centronics Parallel Cable IEEE 1284 Media Retainer Windows Printer Driver Diskette War...

Page 17: ...rinter cover and five 6 screws shipped with the equipment Attach the cover to the printer Cutter Cutter Stacker or External Rewinder Peripherals are documented separately Refer to the documentation fo...

Page 18: ...ewind mandrel front station 9 Guide roller 2 Thermal transfer ribbon tension switch 10 Print station cam lever open position 3 Thermal transfer ribbon unwind mandrel front print station 11 Printhead 4...

Page 19: ...7 Drive roller 15 Media unwind mandrel 8 Platen roller Side Panel View Interface and power connections are located on the right side panel Utility Port Serial Port Parallel Port Memory Card Slot On Of...

Page 20: ...bed in this chapter Warning Do not use any type of receptacle adapter or AC Power Cord that has not been supplied with the unit Doing so can result in damage to the printer Note The printer has been s...

Page 21: ...the printer to as this will later be needed for driver or software setup Note The maximum recommended parallel cable length is 10 feet 3 m RS 232 Serial Port 1 Using a standard straight through connec...

Page 22: ...To set the communications protocol and select a host command prefix 1 Press the MENU key Use the arrow keys to select Comm from the menu and then press the SELECT key 2 In the COMM menu use the arrow...

Page 23: ...prefix is STX Press the SELECT key A confirmation message will appear on the display 9 Use the left right arrow keys to select YES then press the SELECT key 10 Pres the SELECT key again to return to...

Page 24: ...communications If using RS 232 serial communications the printer uses 2 stop bits To select comm ports 1 Press the MENU key Use the arrow keys to select Comm from the menu and then press the SELECT k...

Page 25: ...SELECT key Note The Baud Rate option is available only when RS 232 is used The Parallel port does not use this option 3 Use the left right arrow keys to select the Baud Rate option Use the up down arr...

Page 26: ...rrow keys to select a handshaking method Hardware and XON XOFF are the available options Press the SELECT key A confirmation message will appear on the display 8 Use the left right arrow keys to selec...

Page 27: ...otes 1 Reserved 2 Ground 3 Cutter On Off Output 1 on 0 off 4 5 VDC 1A max 5 Cutter Error Input 1 error 0 no error 6 Cutter Pulse 250 nsec pulse output 7 Reserved 8 Reserved 9 Error 5 1 9 6 Note If you...

Page 28: ...inter Driver When using the QLS 3000 Xe with Process Color ribbons each of the print stations prints a dot pattern of a primary color Cyan Magenta or Yellow These primary colors overlap each other on...

Page 29: ...as a guide 6 Advance the thermal transfer ribbon between the printhead and the platen roller 7 On standard printstations advance the thermal transfer ribbon over the thermal transfer ribbon guide spi...

Page 30: ...nu allows you to tell the printer what type of media is loaded on the printer sensors image dimensions label dimensions and any offsets QLS 3000 Xe QLS 3001 Xe QLS 2000 Xe QLS 2001 Xe To load label me...

Page 31: ...erclockwise on standard printheads clockwise on inverted printheads Standard Printhead Open Standard Printhead Closed Inverted Printhead Open Inverted Printhead Closed 3 Open the drive roller by flipp...

Page 32: ...l other models thread media over the media index roller 8 On models with standard print stations thread the media over the platen rollers and under the guide rollers if present On models with inverted...

Page 33: ...Continuous Media sensor detects no indicators Gap Media sensor interprets a gap slot or hole as a top of form indicator Inverted Gap Media sensor interprets a solid area as a top of form indicator Mar...

Page 34: ...ad the printer is calibrated to detect the Media Out condition The printer s internal label queue is reset during calibration Any labels pending in the queue are terminated To calibrate the printer 1...

Page 35: ...splayed is not the actual type loaded select No and return to step 4 6 Press the arrow keys to move the on display indicator to Yes then press Select The printer will perform an automatic calibration...

Page 36: ...st the maximum label length Max Length Set this value to slightly more than the longest label you will be printing This setting allows the printer to use memory more efficiently 4 Use the left right a...

Page 37: ...indicators and a multi function keypad The control panel permits the user to change settings and make adjustments on the fly without the need for a host computer This chapter provides the following in...

Page 38: ...or continually advances the media when pressed and held CALIBRATE Calibrates the appropriate media sensor to the currently loaded media UP DOWN ARROW Cycles through settings within a menu and cycles...

Page 39: ...s and System By choosing a top level menu and pressing the SELECT key you can scroll though functions related to the sub menu Pressing the SELECT key twice returns you to the current sub menu Pressing...

Page 40: ...Memory Menu Total Displays the total amount of bitmap font and flash CompactFlash card memory Avail Displays the available amount of bitmap font and flash CompactFlash card memory Mode Menu Cutter Ac...

Page 41: ...Menu Type Adjusts the type of media used by the printer Possible values are Continuous Gap Inverted Gap and Mark Image Adjusts the image width and length If label formatting software is used the width...

Page 42: ...used Possible values are the printer name or Graphics Pref Selects the command and label format prefix for host commands received by the printer Delim Selects the delimiter for host commands received...

Page 43: ...has 32 discrete heat settings A setting of 1 is the coolest setting resulting in the lightest print A setting of 32 is the hottest setting resulting in the darkest print The appropriate heat setting w...

Page 44: ...ting from 1 coldest to 32 hottest for each printhead Press the up down arrows to increase decrease the heat intensity for the selected printhead Press the left right arrows to select a different print...

Page 45: ...T menu use the arrow keys to select Previous Then press the Select key The name of the last printed label will be displayed If no label is stored in memory the text none will be displayed and the repr...

Page 46: ...l Then press the Select key 3 Press the up down arrow keys to select the type of report to print Settings Prints a report of the current printer settings Data RXD Prints a report of the last 500 bytes...

Page 47: ...down arrow keys to select the number copies to print To continuously run the pattern select the infinity symbol Press the SELECT key 5 Select Yes when prompted to overwrite memory with the test patter...

Page 48: ...to 0 Select Cross Web and press the SELECT key Press the up down arrows to increase decrease the value for the selected printhead to 0 Press the left right arrows to select a different printhead Set...

Page 49: ...Use the arrow keys to select Print from the menu and then press the SELECT key 2 In the PRINT menu use the arrow keys to select Speed Then press the Select key 3 Press the left right arrow keys to se...

Page 50: ...emory it is erased when the printer is powered off Flash An external CompactFlash memory card can be used to store images or fonts This memory type is non volatile it remains saved when the printer is...

Page 51: ...e MENU key Use the arrow keys to select Memory from the menu and then press the SELECT key 2 In the MEM menu use the arrow keys to select Avail The available amount of memory will be displayed MEM Tot...

Page 52: ...cutter that will be used 4 If necessary press the left right arrow keys to select the Cut Flag option Use the up down arrow keys to enable disable the cut flag The Cut Flag option inserts extra blank...

Page 53: ...mirror mode 1 Press the MENU key Use the arrow keys to select Mode from the menu and then press the SELECT key 2 In the MODE menu use the arrow keys to select Mirror Then press the SELECT key 3 Press...

Page 54: ...elect TTR Sensor Then press the SELECT key Note The printhead names will vary based on the printer model 3 Press the up down arrows to turn the TTR Sensor on or off Use the left right arrows to move t...

Page 55: ...ys to select Align from the menu and then press the SELECT key 2 In the ALIGN menu use the arrow keys to select Down Web Then press the SELECT key Note The printhead names will vary based on the print...

Page 56: ...select Align from the menu and then press the SELECT key 2 In the ALIGN menu use the arrow keys to select Cross Web Then press the SELECT key Note The printhead names will vary based on the printer m...

Page 57: ...has any top of form indicators and if so which type Continuous Media sensor detects no indicators Gap Media sensor interprets a gap slot or hole as a top of form indicator Inverted Gap Media sensor in...

Page 58: ...1 Press the MENU key Use the arrow keys to select Media from the menu and then press the SELECT key 2 In the MEDIA menu use the arrow keys to select Image Then press the SELECT key 3 If necessary use...

Page 59: ...e than the longest label you will be printing This setting allows the printer to use memory more efficiently 4 Use the left right arrow keys to select the Max Gap option Then use the up down arrow key...

Page 60: ...up down arrow keys to set the print offset The print offset will affect the cut offset As a rule the print offset should be set first Print Offset Adjust the location of the printed image relative to...

Page 61: ...cations If using RS 232 serial communications the printer uses 2 stop bits To select comm ports 1 Press the MENU key Use the arrow keys to select Comm from the menu and then press the SELECT key 2 In...

Page 62: ...CT key Note The Baud Rate option is available only when RS 232 is used The Parallel port does not use this option 3 Use the left right arrow keys to select the Baud Rate option Use the up down arrow k...

Page 63: ...own arrow keys to select a handshaking method Hardware and XON XOFF are the available options Press the SELECT key A confirmation message will appear on the display 8 Use the left right arrow keys to...

Page 64: ...menu use the arrow keys to select Ptcl Then press the SELECT key 3 Use the up down arrow keys to select a protocol option Printer Name Select the printer name if you are printing via host commands Th...

Page 65: ...3 Use the up down arrow keys to select a command prefix The default command prefix is SOH 4 Use the left right arrow keys to select the Fmt Prefix option Then use the up down arrow keys to select a fo...

Page 66: ...In the COMM menu use the arrow keys to select Delim Then press the SELECT key 3 Use the up down arrow keys to select a command delimiter The default command delimiter is CR LF Press the SELECT key A c...

Page 67: ...select System from the menu and then press the SELECT key 2 In the SYS menu use the arrow keys to select SysBase Then press the SELECT key 3 Press the up down arrow keys to increase decrease the syst...

Page 68: ...l with the word TEST on each printer Assuming that 2 has the field in the correct location 1 would need a negative system baseline and 3 would need a positive system baseline After making the changes...

Page 69: ...menu use the arrow keys to select Upgrade Then press the SELECT key 3 Use the up down arrow keys to choose Yes Then press the SELECT key The printer will perform a test and report the results on the...

Page 70: ...arrow keys to select System from the menu and then press the SELECT key 2 In the SYS menu use the arrow keys to select Language Then press the SELECT key 3 Use the up down arrow keys to select a langu...

Page 71: ...to the printer You have installed a software application from which you will print You have installed the QLS Windows Printer Driver as needed Once you have completed and verified the above you are re...

Page 72: ...r is not in use leave printhead cams and the drive roller cam in the open position This will prevent flat areas from developing on the platen and drive rollers Current Settings To view status informat...

Page 73: ...y 3 Press the up down arrow keys to select the type of report to print Settings Prints a report of the current printer settings Data RXD Prints a report of the last 500 bytes of data received by the p...

Page 74: ...and ejecting the labels or tags by pressing the Pause key When a cutter or cutter stacker accessory is used in conjunction with the printer it is normal to have one tag cut shorter than normal and one...

Page 75: ...color saturation If areas of white appear in a bar adjust heat intensity for that printhead You may also need to adjust printhead pressure Block The block test pattern is most useful to assess regist...

Page 76: ...w keys to select Align from the menu and then press the SELECT key 2 Set the Down Web and Cross Web setting for each printhead to 0 Note The printhead names will vary based on the printer model Select...

Page 77: ...e pattern examine alignment of the blocks within the pattern If registration is off on block edges or the pattern is not square realign the print stations On the QLS 3000 Xe the process black block sh...

Page 78: ...e for use in specific applications Contact QuickLabel Systems Technical Support for more information To set heat intensity 1 Press the MENU key Use the arrow keys to select Intensity from the menu and...

Page 79: ...clip 4 Cam lever The inner thumbwheel increases or decreases pressure on the inner half of the printhead The outer thumbwheel increases or decreases pressure on the outer half of the printhead Examine...

Page 80: ...increase pressure on the selected printhead and darken the image 4 Slide the cam back in place Make sure the silver clip is securely seated 5 Flip the printhead cam closed to restore pressure to the...

Page 81: ...han two inches wide tension may be excessive when the tension switch is in the High position If ribbons break flip the ribbon tension switch to Low Ribbon tension can also be adjusted on each individu...

Page 82: ...CT key 3 Use the up down arrow keys to set the print offset The print offset will affect the cut offset As a rule the print offset should be set first Print Offset Adjust the location of the printed i...

Page 83: ...lign from the menu and then press the SELECT key 2 In the ALIGN menu use the arrow keys to select Cross Web Then press the SELECT key Note The printhead names will vary based on the printer model 3 Pr...

Page 84: ...u and then press the SELECT key 2 In the MODE menu use the arrow keys to select Mirror Then press the SELECT key 3 Press the up down arrows to enable disable Mirror mode Note Mirror mode must be enabl...

Page 85: ...a 1 Press the MENU key Use the arrow keys to select Media from the menu and then press the SELECT key 2 In the MEDIA menu use the arrow keys to select Image Then press the SELECT key 3 If necessary us...

Page 86: ...the arrow keys to select Print from the menu and then press the SELECT key 2 In the PRINT menu use the arrow keys to select Speed Then press the Select key 3 Press the left right arrow keys to select...

Page 87: ...arrow keys to select Previous Then press the Select key The name of the last printed label will be displayed If no label is stored in memory the text none will be displayed and the reprint feature wi...

Page 88: ...4 18 Printing...

Page 89: ...nd trouble free operation In order to keep your printer operating at optimal performance some periodic maintenance is required This chapter provides the following information List of recommended tools...

Page 90: ...n Clean printhead peel edge ribbon shafts platen rollers and drive roll at each change of ribbons Weekly Inspect drive roll and pressure roller for wear and residue buildup Clean ribbon and top of for...

Page 91: ...relieve pressure Do not lock printheads into the up position 2 Press the silver clip holding each cam pull the cam completely out and set aside 1 Silver retaining clip 3 Cam lever 2 Outer thumbwheel...

Page 92: ...ct to clean the printheads Damage will result if accumulated printing residue is scraped or chipped from the printhead Printer parts that accumulate the most residue are noted in the following illustr...

Page 93: ...nthead Do not lock printheads into the up position 3 Press down the silver clip holding the printhead cam and pull the cam completely out To provide more maneuverability the printhead cam on the print...

Page 94: ...inthead retaining plate 3 E ring washers securing platen roller 7 Center retaining screw 4 Platen support strut 9 Reinsert and tighten the printhead s captive retaining screw Be sure the cable harness...

Page 95: ...down the silver clip holding the printhead cam s and pull the cam s completely out 5 Lift and hold the printhead assembly or assemblies completely up to the right With the platen roller now easily acc...

Page 96: ...e a Philips head screwdriver to remove the bracket on the platen roller assembly 5 The platen roller on the inverted printhead is held in place by a bracket that is screwed over the assembly Use a Phi...

Page 97: ...cover 2 Remove any label stock that may be exiting over the drive roller 3 Flip the drive roller cam up to relieve pressure on the roller and open it but do not lock into the open position 4 Press do...

Page 98: ...ulls out 9 Insert the fresh drive roller making sure that the roller is fully inserted with the flat edge of the shaft coming in contact with the Allen screw 10 Replace the retaining plate lining up t...

Page 99: ...ide the index assembly out through the rear side of the printer 6 Carefully remove the set screws on the encoder and slide it off the roller shaft A size 0 035 inch allen wrench is required for this s...

Page 100: ...entally ensure the connector is oriented in the correct direction The five slots in the connector should be visible Use the following illustration as a guide 16 Position the index assembly so the medi...

Page 101: ...f and unplug it Open the printer cover 2 Remove the back cover from the printer 3 Disconnect the two sensor harnesses from the media sensor assembly The harnesses are marked as P1 and RTOF Label each...

Page 102: ...then tighten each screw This process ensures the sensor is mounted evenly 4 Plug in the new harnesses to the marked harnesses inside the printer 5 Re install the back cover 6 Plug in the printer and t...

Page 103: ...etween the two numbers displayed when the calibration process has completed Reflective RTOF Sensor Adjustment 1 Load reflective media media with black band on the back into the printer 2 Block the sen...

Page 104: ...F sensor with harness in its place 6 Calibrate the printer using the calibration procedure found earlier in the manual If the printer does not calibrate successfully adjustment to the RTOF sensor may...

Page 105: ...d holes of the bracket Then remove the bracket 3 Slide the red plastic sensor molding away from the two sensor guides 4 Remove the top and bottom covers from the red plastic sensor molding Then remove...

Page 106: ...sure the side with the red harness emitter is positioned on top of the clear harness detector 8 Reconnect the media sensor bracket to the assembly with the four flat head Phillips screws Ensure the re...

Page 107: ...eplace a ribbon station anti static brush remove the two screws that secure the brush assembly to the main plate Then remove the two screws that secure the brush to the brush bracket Use the two screw...

Page 108: ...to the peel edge then remove the brush Install the new brush with the two inch nuts ensuring the brush is facing the correct direction Ensure the brush makes contact with the ribbon Replace the print...

Page 109: ...rom the printer Note the hole in the main plate that is used to feed the ribbon cable into the rear of the printer and use caution so the cable is not damaged 5 Turn the bottom plate upside down to ga...

Page 110: ...board in the bottom plate with the ten nuts 10 Install the display board with the four screws The board must be oriented so the J2 harness is facing the associated connector Otherwise the harness will...

Page 111: ...n disconnect all of the wiring harnesses from the controller board Note the orientation of the board This information will be helpful when installing the replacement board later in this procedure 4 Re...

Page 112: ...Off QLS 2000 Xe Off On QLS 2001 Xe On On 7 Re install the back cover Connect all printer cables 8 Plug in the printer and turn the power on Note If you experience calibration problems after replacing...

Page 113: ...rinter The power supply is located toward the front of the printer as indicated in the following illustration Power Supply 3 Disconnect harnesses P1 P2 P3 and P4 from the power supply 4 Remove the fou...

Page 114: ...operating properly plug in the printer and turn the power on Then monitor the following voltages on the controller board 3 3V on T20 and T24 Ground 3 3V 1 1 V Printhead Voltage T23 and T24 Ground 25 7...

Page 115: ...g it Open the printer cover 2 Remove the back cover from the printer 3 Disconnect the stepper motor wire harness from the controller board Note the location of the connector on the controller board 4...

Page 116: ...ket to the main plate with four Philips screws 9 Position the drive belt over the pulley Then move the motor along the adjustment slots to create tension in the belt Tighten the adjustment screws to l...

Page 117: ...the belt 4 Position the new drive belt over the stepper motor pulley Then move the motor along the adjustment slots to create tension in the belt Tighten the adjustment screws to lock the motor in po...

Page 118: ...Remove the two Phillips screws and locking washers to disconnect the rewind motor assembly from the printer 5 Use the two Phillips screws with locking washers to install the new rewind motor assembly...

Page 119: ...emove the back cover from the printer 3 Remove the two screws that secure the microswitch to the main plate Note the orientation of the microswitch Unplug the wire harness Note the orientation of the...

Page 120: ...ug the wire harness from the ribbon sensor Note the orientation of the wire harness 4 Remove the two Phillips screws and locking washers from the ribbon sensor Note the orientation of the sensor and t...

Page 121: ...from the printer 3 Remove the fan wire harness from the controller board The connector on the board will be marked as FAN 4 Remove the four screws from the fan and then remove the fan from the printer...

Page 122: ...the printer The controller board is located toward the rear of the printer mounted on the main plate 3 Remove the boot PROM which is located in position U28 on the controller board Note the orientatio...

Page 123: ...act on label production within your application Before beginning the upgrade process please verify the following The printer is powered on and is displaying Ready A CompactFlash card is installed in t...

Page 124: ...el If necessary change the setup as required Remember to also configure the printer if necessary 4 Choose the Next button The following screen will appear The flash utility will query the printer to d...

Page 125: ...n the file transfer All of the necessary files will be transmitted to the printer 6 When the file transfer is complete choose the Done or Cancel button on the display to exit the upgrade utility Upon...

Page 126: ...er turn the power on and hold in the SELECT key on the front panel This sequence will place the printer into a forced upgrade mode The following menus will appear Insert the CompactFlash card that con...

Page 127: ...g life and trouble free operation However occasional troubleshooting and printer adjustments may be required to correct printing problems This chapter provides the following information Printing probl...

Page 128: ...ips for trouble shooting other types of missing print 1 Clean the printhead printline platen rollers and ribbon guide shafts See Routine Cleaning on page 6 22 2 Ensure the ribbon is loaded correctly S...

Page 129: ...age 6 30 8 Replace the printhead See Replacing Printheads on page 6 30 9 Swap cables on the controller board from a known working printstation See Swapping Printhead Cables on page 6 32 10 Swap cables...

Page 130: ...rint on 3 Try a different roll of ribbon 4 Try a different roll of labels tags 5 Ensure proper printhead intensities for the ribbon formulation being used See Selecting a Printhead Intensity on page 6...

Page 131: ...on page 6 22 3 Ensure the ribbon is loaded correctly See Loading Ribbon on page 6 24 4 Ensure the labels tags are loaded correctly See Loading Label Tag Media on page 6 26 5 Increase the ribbon tensio...

Page 132: ...ith the ribbon See Replacing Printheads on page 6 30 11 Try reducing the speed See Adjusting the print speed on page 6 39 12 Try rotating the image 180 degrees If this is an option for you it may help...

Page 133: ...on is loaded correctly See Loading Ribbon on page 6 24 3 Reduce the ribbon tension See Adjusting Ribbon Tension on page 6 38 4 Reduce the printhead heat intensity on the print station that is breaking...

Page 134: ...the rewind core If the ribbon is not rewinding properly on the rewind core it could cause ribbon drag or wrinkle Try removing all the ribbon from the rewind core and reload the ribbon 3 Reduce the pri...

Page 135: ...and adjust the printhead angularity See Adjusting Printhead Angularity on page 6 43 3 Ensure the drive roller is not slipping If it is adjust the printhead pressure See Adjusting Printhead Pressure on...

Page 136: ...original artwork and recreate the text and you are familiar with a graphics editing package you can utilize tools to clean up the image or text Eliminate anti aliasing and stray pixels Logo or Image...

Page 137: ...e 6 46 2 Ensure the printer is properly calibrated for the material you are using See Calibrating the Printer on page 6 47 3 Ensure the labels tags are loaded correctly See Loading Label Tag Media on...

Page 138: ...age 6 47 4 Ensure the sensor is clean of any adhesive build up See Cleaning the TOF Gap Sensor on page 6 51 5 Ensure the labels tags are not binding stalling at the drive roller If they are try decrea...

Page 139: ...Enabling Disabling Printheads on page 6 29 6 Ensure proper ribbon match for the material you are trying to print on 7 Ensure the sensor is correctly positioned over the labels tags See Positioning the...

Page 140: ...Try cables that you know are good A new cable is not necessarily a good cable 14 Ensure the Windows network or other network is not re directing the port to another printer or queue 15 Ensure the port...

Page 141: ...ers and ribbon guide shafts See Routine Cleaning on page 6 22 4 Ensure the labels tags are loaded correctly See Loading Label Tag Media on page 6 26 5 Ensure all printheads that you want to use are en...

Page 142: ...age 6 46 4 Ensure the printer is properly calibrated for the material you are using See Calibrating the Printer on page 6 47 5 Ensure the sensor is clean of any adhesive build up See Cleaning the TOF...

Page 143: ...ure the sensor is clean of any adhesive build up See Cleaning the TOF Gap Sensor on page 6 51 5 Ensure the labels tags are not binding stalling at the drive roller If they are try decreasing the drive...

Page 144: ...age 6 38 3 Ensure there is no excessive printhead pressure See Adjusting Printhead Pressure on page 6 35 4 Ensure the sensor is clean of any adhesive build up See Cleaning the TOF Gap Sensor on page 6...

Page 145: ...n CUTTER FAULT Cutter motor stall or stacker is full 1 Ensure the cutter blade safety cover is securely in position over the cutter blade The end of the cover must go into the hole where the switch is...

Page 146: ...When the tray fills up it activates the stacker full switch and gives the Cutter Stall or Stacker Full message Empty the tray and continue printing 3 Ensure the cable connecting the cutter section to...

Page 147: ...QLS 3000 2000 Xe Series 6 21 DRAM Error 1 Try rebooting the printer cycle the power 2 The CPU board may need repair or replacement...

Page 148: ...am open to relieve pressure Do not lock printheads into the up position 2 Press the silver clip holding each cam pull the cam completely out and set aside 1 Silver retaining clip 3 Cam lever 2 Outer t...

Page 149: ...bject to clean the printheads Damage will result if accumulated printing residue is scraped or chipped from the printhead Printer parts that accumulate the most residue are noted in the following illu...

Page 150: ...bon roll on the thermal transfer ribbon unwind mandrel Ensure that the ribbon unwinds to the left of and beneath the roll 3 Fully seat a cardboard take up core on the associated thermal transfer ribbo...

Page 151: ...8 On standard printstations advance the thermal transfer ribbon beneath and around the cardboard take up core on the rewind mandrel On inverted printstations advance the thermal transfer ribbon above...

Page 152: ...enu allows you to tell the printer what type of media is loaded on the printer sensors image dimensions label dimensions and any offsets QLS 3000 Xe QLS 3001 Xe QLS 2000 Xe QLS 2001 Xe To load label t...

Page 153: ...erclockwise on standard printheads clockwise on inverted printheads Standard Printhead Open Standard Printhead Closed Inverted Printhead Open Inverted Printhead Closed 3 Open the drive roller by flipp...

Page 154: ...ll other models thread media over the media index roller 8 On models with standard print stations thread the media over the platen rollers and under the guide rollers if present On models with inverte...

Page 155: ...simply lock the printhead in the closed position Standard Printhead Closed Inverted Printhead Closed Disable Make sure the printhead s that you do not want to use are opened when you turn the printer...

Page 156: ...Do not lock printheads into the up position 3 Press down the silver clip holding the printhead cam and pull the cam completely out To provide more maneuverability the printhead cam on the print statio...

Page 157: ...etaining plate 3 E ring washers securing platen roller 7 Center retaining screw 4 Platen support strut 9 Reinsert and tighten the printhead s captive retaining screw Be sure the cable harness is not c...

Page 158: ...ntroller board as stated below By unplugging the harness on the controller board and plugging it into a different connector on the same board you can determine if the problem is in the print station o...

Page 159: ...ess of the print The amount of heat that is actually applied to the film by the printhead is determined by two factors Length of time that power is applied to the printhead Rate at which the media is...

Page 160: ...that requires more heat to produce a satisfactory image is less advantageous in terms of speed and performance than higher quality media that images easily and quickly at lower temperatures If you us...

Page 161: ...ining clip 4 Cam lever The inner thumbwheel increases or decreases pressure on the inner half of the printhead The outer thumbwheel increases or decreases pressure on the outer half of the printhead E...

Page 162: ...the printhead and lighten the image Turn thumbwheels clockwise to lower them increase pressure on the selected printhead and darken the image 4 Slide the cam back in place Make sure the silver clip i...

Page 163: ...e bolt securing the platen strut and tap the strut backward to adjust the position of the platen roller The platen roller for the color indicated by 3 is too far behind the printhead Loosen the bolt s...

Page 164: ...inches wide tension may be excessive when the tension switch is in the High position If ribbons break flip the ribbon tension switch to Low Ribbon tension can also be adjusted on each individual print...

Page 165: ...s the MENU key Use the arrow keys to select Print from the menu and then press the SELECT key 2 In the PRINT menu use the arrow keys to select Speed Then press the Select key 3 Press the left right ar...

Page 166: ...but do not lock Press down the silver clip holding the printhead cam s and pull the cam s completely out 5 Lift and hold the printhead assembly or assemblies completely up to the right With the platen...

Page 167: ...Use a Philips head screwdriver to remove the bracket on the platen roller assembly 5 The platen roller on the inverted printhead is held in place by a bracket that is screwed over the assembly Use a P...

Page 168: ...aligning all images on both sides of the media for narrow two sided printing 1 Create a cross in the center of the label on both pages 1 and 2 Make these lines the color of the front print station Re...

Page 169: ...bracket on each print station Loosen the center philips screw on the print station that needs adjustment and move the printhead bracket forward or backwards to line it up with the other colors 3 Repe...

Page 170: ...nter cover 2 Remove any label stock that may be exiting over the drive roller 3 Flip the drive roller cam up to relieve pressure on the roller and open it but do not lock into the open position 4 Pres...

Page 171: ...pulls out 9 Insert the fresh drive roller making sure that the roller is fully inserted with the flat edge of the shaft coming in contact with the Allen screw 10 Replace the retaining plate lining up...

Page 172: ...g labels with gaps between them or directly over the notch or hole punch 1 Pointer 2 Red slider Confirm that the gap notch string hole or punchout is aligned with the pointer on top of the media gap s...

Page 173: ...e last calibrated values and menu setups even after shut down and restart When calibrating continuous media media length cannot be calibrated Instead the printer is calibrated to detect the Media Out...

Page 174: ...of form indicator Inverted Gap media sensor interprets a solid area as a top of form indicator Mark media sensor interprets a dark reflective mark as a top of form indicator 5 Press Calibrate Confirm...

Page 175: ...o select System from the menu and then press the SELECT key 2 In the SYS menu use the arrow keys to select SysBase Then press the SELECT key 3 Press the up down arrow keys to increase decrease the sys...

Page 176: ...h the word TEST on each printer Assuming that 2 has the field in the correct location 1 would need a negative system baseline and 3 would need a positive system baseline After making the changes the l...

Page 177: ...housing Use alcohol to clean any build up you may see Use compressed air and direct it between the sensor s top and bottom bracket The reflective sensor is mounted facing upward on the inside portion...

Page 178: ...elect Graphics if you are printing via the Windows driver Press the SELECT key A confirmation message will appear on the display 4 Use the left right arrow keys to select YES then press the SELECT key...

Page 179: ...key 10 Pres the SELECT key again to return to the COMM menu 11 In the COMM menu use the arrow keys to select Delim Then press the SELECT key 12 Use the up down arrow keys to select a command delimiter...

Page 180: ...the fuse Changing the Fuse Voltage The fuse size varies from 220 VAC to 110 VAC To change from 110 VAC to 220 VAC remove the existing fuse from the fuse holder Then turn the holder upside down remove...

Page 181: ...QLS 2000 3000 Xe Series A 1 Appendix A Physical Data...

Page 182: ...A 2 Physical data QLS 2000 3000 Xe Series Dimensions 22 000 19 640 All dimensions are in inches...

Page 183: ...QLS 2000 3000 Xe Series A 3 QLS 2000 3000 Xe Series Dimensions 17 032 4 289 2 644 1 250 All dimensions are in inches...

Page 184: ...A 4 Physical data...

Page 185: ...QLS 3000 2000 Xe Series B 1 Appendix B Specifications...

Page 186: ...iver 22 55 9 cm with Custom QuickLabel Fonts 7 TrueType fonts resident other TrueType fonts can be downloaded from your PC Resident Barcodes All Standard symbologies including 2 Dimensional Control Pa...

Page 187: ...irements 110 240 VAC 50 60 Hz 400W Thermal Transfer Ribbon Number of rolls varies based on number of print stations Each roll 300 m long Spot or CMYK rolls Label Tag Size Width 4 625 117 mm Max 1 25 m...

Page 188: ...B 4 Specifications...

Page 189: ...QLS 3000 2000 Xe Series C 1 Appendix C Replacement Parts...

Page 190: ...Roller Kit black silicone 70 75 Dur 26395 600 Platen Roller Kit white silicone 60 Dur 26390 600 Platen Roller Kit brown polyurethane 60 Dur Hang Tags 26390 700 Platen Roller Kit clear green polyuretha...

Page 191: ...requires 035 Allen wrench 25123 000 Sensor Optical Encoder 25748 000 Sensor Harness TOF 24816 000 Sensor Harness RTOF 26183 100 Micro Switch Harness Assy 1 station 11461 000 Switch Interlock only 4277...

Page 192: ...C 4 Replacement parts...

Page 193: ...QLS 3000 2000 Xe Series D 1 Appendix D Custom QuickLabel Setup...

Page 194: ...s for an upgrade To configure Custom QuickLabel from Create and Print Note Skip to step 4 if you are configuring the Print application Steps 1 3 are for configuring a new or existing label format in t...

Page 195: ...Setup menu The following screen will appear 5 Choose your printer from the Select Printer pull down list If you are using the QLS 3001 Xe printer select single sided or double sided 6 Click on the Co...

Page 196: ...he QuickLabel Systems Windows Printer Driver must be installed to use this communication mode Print to File This communication method is used to generate ASCII label format files and binary image font...

Page 197: ...QLS 3000 2000 Xe Series E 1 Appendix E Windows Printer Driver Setup...

Page 198: ...Faxes Windows XP Right click on the QLS 3000 2000 Xe Series Windows printer driver and select Properties The driver properties window will be displayed If you are using Windows XP or 2000 choose the...

Page 199: ...e A representation of the output effect each halftoning method will have is shown to the right Generally speaking Coarse Medium and Fine work best for line art and vector based graphics such as clip a...

Page 200: ...o enable or disable each of the print stations by checking or unchecking the box next to each head Click on the Change button to specify the color corresponding to your artwork that will be printed on...

Page 201: ...turn to the Properties window 6 Click on the Ports tab Select the appropriate communication port that the printer is connected to from the pull down list of available ports 7 Click on the Device tab I...

Page 202: ...ensity Print Speed Quantity and Offsets just prior to printing You may choose to display a full Print Time menu the default or one which allows entry of print quantity only 8 When the Print Time menu...

Page 203: ...From the menu select File Save Processed Image As 2 In the Save As window that appears enter a filename for the processed label Place a check mark in the Place shortcut on Desktop box if you would lik...

Page 204: ...E 8 Windows printer driver setup...

Page 205: ...QLS 2000 3000 Xe Series F 1 Appendix F Format Error Codes...

Page 206: ...character height error Valid settings for font height are 10 to 2000 for TrueType fonts and 1 to 10 for bitmap fonts 6 Alphanumeric character width error The range for width values is the same as for...

Page 207: ...or The AF command contains an invalid write method parameter must be 1 20 Format command error The structure of one or more label format commands is faulty Some examples would be misplaced or missing...

Page 208: ...cified Valid field colors range from 1 to 15 41 Print disable command error Print disable command contains invalid parameters STX PD 80 PCX Bitmap scale error Valid scale factors for PCX graphics fiel...

Page 209: ...eld Data command STX FE This error results from any of the following Too much data barcode font Bar code field strings contain characters not supported by the chosen symbology 88 PDF417 security level...

Page 210: ...F 6 Format error codes...

Page 211: ...Roller Replacement 5 9 6 44 Drivers 2 8 Error Messages 6 17 Field Position 6 11 Firmware Upgrade 5 35 Flood Test Pattern 4 5 Fuse 6 54 Gap Media 2 19 3 21 Handshaking 2 11 3 26 Handshaking Menu 3 26...

Page 212: ...12 Print Position 4 12 Print Quality 4 5 Print Speed 4 16 6 39 Print Pause 4 4 Printer Status 4 2 Printhead Angularity 6 43 Pressure 6 35 Printhead Cables 6 32 Printhead Enable Disable 6 29 Printhead...

Page 213: ...age 3 34 System Baseline 3 31 Upgrade 3 33 Test Menu 3 11 Test Patterns Block 4 5 Flood 4 5 Line 4 5 Printing 4 5 Text 4 5 Text Test Pattern 4 5 TOF Gap Sensor Cleaning 6 51 Positioning 6 46 Total Mem...

Page 214: ...iv Index...

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