Troubleshooting
When you are using BCS (Basic Control Structure) commands, one common
troubleshooting strategy is to check the command and reenter it. Often the
command has simply been entered incorrectly (e.g., omitting an output in a
Change command), or the command has specified a value that is not valid (e.g.,
entering a decibel value in a Volume command that is outside the range for the
audio board). If an error code “
E#
” or warning code “
W#
” message appears, note
the specific number and check Appendix A (System Error Codes) at the end of
the “BCS Serial Protocol” manual.
1.5 BCS Response Table
The following table shows BCS response characters, with descriptions and
meanings, that may appear instead of an entered character or number. If these
characters appear, all or part of the command is not executed.
Response
Meaning
Description
?
Format Error
Indicates an error in the entry of the command string format
X
General Error
Indicates the system rejected all or part of the command
E#
Error
Indicates an error code number*
W#
Warning
Indicates a warning code number*
*
For additional information on Error or Warning responses, note the specific
number and see page A-1.
1.6 Technical Support
Before contacting technical support with a question, please consult this manual.
If you still have questions, contact your AMX representative or technical
support.
Have your serial number ready.
The number is located on the rear of the
enclosure.
We recommend recording your serial number in an easily accessible location.
AMX Contact Information
ä
3000 Research Drive, Richardson, TX 75082
ä
800.222.0193
ä
469.624.8000
ä
Fax 469.624.7153
ä
Technical Support 800.932.6993
ä
www.amx.com
BCS Serial Control Protocol
1-7
BCS Response Table
In
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oduction
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