Ametek Western Research IPS-4, User Manual

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Service and Parts
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6-3
?? ANSWERS TO YOUR QUESTIONS ??
• ASAP
AMETEK SERVICE ASSISTANCE PROGRAM. AM-
ETEK’s exclusive ASAP program lets you select a
service package from a menu of service options. ASAP
options include 24 hour phone support, 24 hour on-
site guarantee, rapid parts shipment, and many more
service benefits. ASAP plans may be written to provide
coverage for a single analyzer, or all of the AMETEK
process analyzers at your facility.
• AFTERMARKET SALES
Our Aftermarket Sales group will keep you supplied
with the parts to maintain your analyzer to factory
specifications. This is also the group that will keep your
analyzer current with upgrades and retrofits.
• TECHNICAL SUPPORT
Just call AMETEK and a factory trained Service Engineer
will be there to answer your questions. With over 200
years of combined field service experience, our engi-
neers are available to provide operational support or
troubleshooting expertise.
• TRAINING
We will train your service technicians at our Technology
Transfer Centres located in Calgary, Newark, or at your
facility. Our TTCs have equipment similar to yours for
hands-on training. A diploma will be presented upon
completion of the course.
• PRE-lNSTALLATlON INSPECTIONS
To ensure you order the correct analyzer with the op-
tions your operation requires, schedule a factory-trained
Service Engineer to inspect the proposed analyzer loca-
tion. The on-site charge for this visit can be deducted
from the start-up charge if you select that option.
• START UPS
Your decision to buy an AMETEK analyzer is greatly
appreciated. After the time and money spent on your
analyzer, wouldn’t you expect a fast and successful
start up? We can ensure that will happen! Schedule us
to be there before you power up the system. We will
guarantee a satisfactory commissioning of your analyzer.
• WARRANTY VALIDATION
Upon start-up, we will validate your 1 year warranty.
AMETEK’s warranty policy covers all parts and on-site
time. Incurred costs will be the responsibility of the
customer.
• WARRANTY EXTENSIONS
AMETEK offers a 2 or 3 year warranty extension for
your analyzers. The warranty is identical to the original
policy supplied with the analyzer. Contact AMETEK
Service for more details.
• SPARE PARTS KITS
These parts allow each customer to properly maintain
their analyzers according to the recommended Preven-
tive Maintenance Schedule (listed in the manual), to
ensure optimal operations.
MINUTES OR HOURS,
WE’RE THERE FOR YOU
The choice is yours...
Whether by phone or in person, we can meet the needs required to keep your
analyzer running at peak performance. Our factories are located in Calgary,
Alberta and Newark, Delaware with a Sales & Service Centre in Houston,
Texas. Depending on the programs you select, we will have a factory-trained
representative talking to you within minutes – 24 hours a day, 365 days a year
or on-site within 24 hours. We stock parts at all three locations.
ANYTIME / ANYWHERE
AMETEK SERVICE AND AFTERMARKET SALES SUPPORT
PROCESS INSTRUMENTS
Canada: 1-800-661-9198 U.S.A.: 1-800-537-6044