MN-36580 (Rev. 2) 01/16 • Quickchillers • 35
error code
action required
e-10
– Cavity Sensor Shorted
This error message indicates a problem with the interior cavity sensor. The Quickchiller
will not operate in any operational mode. Call service.
e-11
– Cavity Sensor Open
This error message indicates a problem with the interior cavity sensor. The Quickchiller
will not operate in any operational mode. Call service.
p-10
– Probe 1 shorted
This error message indicates a problem with the Probe 1. The Quickchiller will operate
normally in the Time mode but will not operate in the Probe mode. Call service.
p-20
– Probe 2 shorted
This error message indicates a problem with the Probe 2. The Quickchiller will operate
normally in the Time mode but will not operate in the Probe mode. Call service.
p-30
– Probe 3 shorted
This error message indicates a problem with the Probe 3. The Quickchiller will operate
normally in the Time mode but will not operate in the Probe mode. Call service.
C-10
– Coil sensor shorted
This error message indicates a problem with the display identified coil sensor. The
Quickchiller will not operate in any operational mode. Call service.
C-11
– Coil sensor open
This error message indicates a problem with the display identified coil sensor. The
Quickchiller will not operate in any operational mode. Call service.
e-60
– Real Time Clock checksum
fail/invalid time
Date/Time reset to default value. Reset date/time to current.
e-61
– Real Time Clock not
responding/not detected/not present
Control failure. Replace control.
e-64
– Real Time Clock not ticking
Control failure. Replace control.
e-80
– EEPROM error
This error message indicates the control memory is not correctly reading user-set
values. The Quickchiller will remain operational but the user defined settings will be
reloaded to the default values. The control will revert to factory default settings and
will require operator modification each time the unit is used. Call Service.
e-83
– EEPROM not responding
EEPROM not responding. Call service.
e-84
– EEPROM User Options Error
User options error. Turn unit on and off to reset. If problem persists call Service
e-53
– Control hardware error
Fatal error. Unit will not operate. Call service.
e-54
– Control hardware error
Fatal error. Unit will not operate. Call service.
e-66
– Control processor reset
Processor reset on control board. Call Service.
e-70
– Personality changed
Control Board personality changed during operation. Call Service.
e-77
– Defrost overdue
Unit is more than 1 hr overdue for defrost. Defrost chiller. If error persists call Service.
e-94
– Communication failure
Interface board and control board not communicating. The Quickchiller will not operate
in any mode. Call Service.
t r o u b l e s h o o t I n g
N o t I C E
This section is provided for the assistance of qualified and trained service technicians only and is not
intended for use by untrained or unauthorized service personnel. Do not attempt to repair or service the
oven beyond this point. Contact Alto-Shaam for the nearest authorized service agent. Repairs made by
any other service agents without prior authorization by Alto-Shaam will void the warranty.
ALWAYS check the circuit breaker is turned “ON” and your unit is receiving power BEFORE calling your
Authorized Alto-Shaam Service Agent.
Trouble Shooting (Error
Codes)
Service
