Altigen MaxAgent, Manual

Page: 61 / 103

MaxAgent Manual 55
Us
ing M
a
x
A
g
e
nt
Use the Delete button to delete selected calls in the history list. Use the
Delete All button to delete the entire call history list. MaxAgent will ask
you to confirm the deletion; click Yes to delete or No to cancel:
Adding Your Contacts to MaxAgent
To populate the Contacts tab with the contacts listed in your Outlook,
Outlook Express, ACT!, or Goldmine CRM application, see “CRM
Integration” on page 65. Once the list is populated, the numbers that appear
on this tab can be called, transferred to, and conferenced just like any other
number.
E-mail a contact—Click a contact’s e-mail address to open Microsoft
Outlook, where you can send an e-mail to the contact.
Send an instant message—If you have configured Enable OCS Client in
the MaxAgent Configuration window, click on a contact’s IM address or
OCS presence field to initiate instant messaging with that contact. You
need to have OCS client installed to use this feature.
Checking Workgroup Status
Click the WG Status tab to view the real-time status of each workgroup
you’re a member of.