Altigen MaxAgent, Manual

Page: 60 / 103

54 MaxAgent Manual
Note: Click on the column headings to sort the data.
The History tab displays the following fields:
• Direction—indicates if the call is incoming or outgoing, or was a
missed call. Left-pointing green arrow indicates outgoing call; right-
pointing red arrow indicates incoming call. Right-pointing arrow with
exclamation point indicates a missed call.
• Number—the extension or phone number on the other end of the call.
Click a number in the Number column to dial that number.
• Name—Caller ID information, if available.
• Date/Time—the date and time of the call.
When you sort on Date/Time, the calls are sorted by last disconnected
and not in the order the call was received. It is therefore possible to
have a record with an earlier timestamp followed by a record with a
later timestamp.
Also, the timestamp for call data is based on the client system, while
the timestamp for voice mail messages is from MAX Communication
Server. Thus, the times displayed here may not match those in the
voice mail view in the main window.
• Duration—the duration of the call.
• DNIS—DNIS digits collected, if available
• Group—Group number or name
• Note—a note attached to the call. If you entered a note in the User
Data field of the active call, that note appears here. You can also enter
a note on the History tab by double-clicking the Note field and typing
your note.