Altigen MaxAgent, Manual

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MaxAgent Manual 51
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If you need to search for a person by extension or name, type the first
letters of the number/name into the Search by Number or Name box.
The matching extension or name displays in the list as you type.
Notes:
• Click on the column headings to sort the data.
• If the extension name is configured for an extension, it is used to
match the search string. If the extension name is not configured,
then the extension number is used to match the search string for this
extension.
3. Optionally, you can leave an introductory message. Select the Record
Introductory Message check box and follow the steps below.
4. Click OK to complete the forwarding.
To record an introductory message:
1. If you select the Record Introductory Message check box, then when
you click OK to complete the forward, pick up the phone hand set and
you’ll hear a prompt to record the message.
2. Record the message and press the pound key (#). A confirmation
appears on screen.
3. Click OK to confirm and complete the action.
Note: You can set up voice mail (VM) groups (distribution lists) to
forward messages to multiple recipients at the same time. See
“Working with Voice Mail Groups (Distribution Lists)” on page
69.
Monitoring the Activity of Other Extensions/
Workgroups
If your system administrator has configured your extension for monitoring,
you can monitor the activity on the other extensions in your workgroup,
view call history, view workgroup statistics, and view calls in queue.