Altigen MaxAgent, Manual

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MaxAgent Manual 31
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Note: Extension-type speed dial numbers also can be set up by using the
#25 feature code on your phone set.
To edit a speed dial number in MaxAgent, double-click in its Type, ID, or
Name columns. The Extension Speed dialog box pops up. Make your edits,
and click OK. To delete the information, clear the fields and click OK. If
you just want to edit a note, you can double-click in the Note field on the
Speed Dial tab and edit the note right in the table.
For system-type speed dial numbers, you can edit the note, but only the
system administrator can edit the other fields.
Redialing
To redial the last number called, click the Redial button. If the Redial
button is not on your MaxAgent screen, you can display it by right-clicking
on a command button, choosing Customize Toolbar Buttons, and adding
Redial to your Customize Bar list. Click OK.
Or, you can click the History tab and click the last number you dialed.
Placing Calls on Hold
During a phone call, either click the word Connected in the call’s State cell
or click the Hold button in the MaxAgent toolbar. The state of the call is
changed from connected to a hold state and you will hear the dial tone.
Click Hold in the call’s State cell to release the hold and reconnect the call.
Note: When a call is put on hold automatically by the system (to queue),
the system will ring you after two minutes if the call is still on hold.
Note: When you place a call on hold, workgroup calls may still ring your
extension. To prevent this, click the Not Ready button. See
“Setting Status to Ready or Not Ready” on page 19.