MaxAgent Manual
29
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The Call Information panel displays the state of the call:
Shortcut-Key Dialing and Smart Tag Dialing
Shortcut-key dialing—If you configured your MaxAgent to let you use
shortcut keys to dial a selected phone number in another program, for
example, Excel or Internet Explorer, you can make a call by selecting the
number and using those shortcut keys. To find out more about this option
and how to configure it, see “Select-n-Dial” on page 62.
Smart Tags—If you configured your MaxAgent to enable Smart Tags, you
can call phone numbers from Internet Explorer by clicking a green phone
icon beside the number, or from Microsoft Office programs by selecting
Dial By MaxClient from a Smart Tag beside the number. To find out more
about this option and how to configure it, see “Enable Smart Tags”on page
62.
Note:
If you have more than one MaxClient installed
(MaxCommunicator, MaxAgent, MaxOutlook, or
MaxCommunicator/Agent within Microsoft Office
Communicator), and you have enabled Smart Tags on more than
one, it is best to open only the one you want to do the dialing. If
you have more than one open, MAXCS may not use the program
you want it to use.
Searching for
“western team” by
starting to type in the
dialing field
Summary of Contents for MaxAgent
Page 1: ...MaxAgent Manual MAX Communication Server Release 6 5 Update1 12 2009 4503 0001 6 5 Update1 ...
Page 10: ...4 MaxAgent Manual ...
Page 14: ...8 MaxAgent Manual ...
Page 32: ...26 MaxAgent Manual ...
Page 86: ...80 MaxAgent Manual ...
Page 90: ...84 MaxAgent Manual 7 You can delete the phrase after listening or simply exit the dialog box ...
Page 97: ...MaxAgent Manual 91 Installation ...
Page 98: ...92 MaxAgent Manual ...