Alcatel-Lucent OmniTouch, Administration Manual

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Voice prompts System Configuration
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8AL90208USAD ed01
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Voice prompts
The Alcatel-Lucent OmniTouch Advanced Communications Server (ACS) comes
preloaded with a full set of voice prompts for all interactions between the user and the
IVR. You can install multiple sets of prompts, allowing custom prompts or support for
multiple languages. Custom prompts should be stored in 8 kHz, 8 bit, monophonic, .wav
format. Other .wav file formats (such as 44 kHz, 16 bit, stereo) formats can be used.
OmniTouch ACS will automatically convert these formats to 8 kHz, 8 bit, monophonic
mu-law, for compatibility with telephone networks.
Note:
The default prompt set is associated with an organization. You can create
multiple organizations within a Domain and associate a prompt set that uses a different
language with each organization (
Domains–>Edit Organization
). However, users
cannot belong to more than one organization within a Domain.
A prompt set can also be associated with an individual telephone number within an
organization.
Because the Alcatel-Lucent OmniTouch Advanced Communications Server (ACS) uses
over 200 prompts, it is easiest to manage prompts in sets, each set including all prompts for
that set.
Downloading a prompt set file
To update one or more voice prompts, it is most convenient to start with the default
prompt set that ships with the Alcatel-Lucent OmniTouch Advanced Communications
Server (ACS). You do this by downloading the default prompt set onto your PC.
Failover Timeout (Seconds)
(Does NOT appear if OXE 9.0 Spatial
Redundancy Mode is enabled.)
If the Default cannot be contacted within this
amount of time (in seconds), the Alternate
Server IP is contacted for authentication.
Use TCP
Check this box to use TCP instead of UDP.
Note:
Microsoft Office Communicator® and
Microsoft Office Live Communication Server®
(MOC/LCS) audio and video conferencing
require SIP communication use TCP.
New (button)
Click this button to add a new proxy. (maximum
of 20)
Delete Proxy (button)
Click this button to delete a proxy.