Alcatel-Lucent OmniTouch, Administration Manual

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B-1
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8AL90208USAD e
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No
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IVR-3001
General
Alert/Alcatel-
Lucent Server
Alert Service offered
by the
component
was
temporarily
unavailable. Major This alert is raised if the
IVR/Incoming call server
service experiences a reset.
This service is the IVR and
voice prompt engine of the
server. Incoming call server
restart at
' . $date . ' Check that the service
is currently running
and monitor for any
further instances. No
immediate action
required. Call Customer
Support as soon as
possible if this reoccurs.
Pull IVR logs.
IVR-7001
General
Alarm/Alcatel-
Lucent Server
Alarm Service offered
by the
component is
unavailable. Critical This alarm is raised if the
IVR/Incoming call server
service experiences a reset
and has not yet properly
restarted. This service is
the IVR and voice prompt
engine of the server. Incoming call server
restart again at ' .
$date . ' Will not send
more mail until
server restarts
successfully' Call Customer Support
as soon as possible if
this service is currently
in use and the service
does not restart within
10 minutes. Pull IVR
logs.
LIC-4001
General Alert /
Alcatel-Lucent
Server Alert Service offered
by the
component is
running but
may be
impacted soon. Minor This alarm is raised if the
License in use by the
system is set to expire in a
certain number of days. License expiring in
$daysleft days Contact your sales or
support representative
to obtain a new license
immediately.
LIC-7001
General
Alert/Alcatel-
Lucent Server
Alert Informational The license for server
will expire on ' . $date
. ' Please contact your
Alcatel-Lucent
service
representative.
(e.g., The license for
dev01.dev.edial.office
will expire on Sun,
01-Apr-2007. Please
contact your Alcatel-
Lucent service
representative.) Contact your Alcatel-
Lucent service
representative.
Alert/Alarm Impact Severity Description Instance Action