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Alcatel-Lucent OmniTouch, Administration Manual

The Alcatel-Lucent OmniTouch Administration Manual is a comprehensive resource for managing and optimizing this innovative product. Available for free download from manualshive.com, this manual provides step-by-step instructions and expert guidance to ensure seamless integration and successful operation of the OmniTouch system.

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I N - 1 0

 8AL90208USAD ed01

November 20, 2008

Index

............................................................................................................................................................................................................................................................

 

............................................................................................................................................................................................................................................................

Third-party

clients

, 

2-14

software

, 

1-3

, 

2-68

Time

, 

2-29

Time zones

setting

, 

2-22

, 

2-29

Timeout

single leg

, 

4-9

uploaded documents

, 

4-9

TLS

, 

4-39

, 

4-63

Toll-free

, 

4-12

TOS (Type of Service) flags

, 

2-13

TPDAS

interface

, 

2-111

rules

, 

2-111

, 

2-112

Translation

language

, 

4-35

set files

, 

2-60

sets

, 

2-59

tables

, 

2-58

, 

2-60

Translation language

, 

4-18

Translation set files

downloading

, 

2-60

editing

, 

2-60

Translation sets

dictionaries

, 

2-59

Translation settings

, 

4-10

Transparent authentication 

proxies

, 

I-2

Trunk status

, 

5-2

Trunks

E1

, 

2-11

interface clock

, 

2-10

interface clocks

, 

2-10

IP

, 

2-72

numbers

, 

4-45

, 

5-13

, 

6-5

PRI

, 

2-11

PSTN

, 

2-8

, 

2-72

routing rules

, 

2-111

...........................................................................

status

, 

5-13

T1/CAS

, 

2-11

utilization

, 

6-4

utilization graph

, 

6-5

Trusted hosts

modify

, 

2-114

modify ECS host IP address

, 

2-117

U

UDP

proxies

, 

2-30

transport

, 

4-39

, 

4-63

UNI (user-side) interfaces

, 

2-11

Uninstall

automatic

, 

I-3

manual

, 

I-3

UNIX

DAS rules

, 

2-91

regular expressions

, 

2-91

Upgrading server software

, 

3-28

User

status

, 

4-18

User names

SIP

, 

2-32

Users

accounts

, 

4-20

, 

4-21

, 

4-27

adding

, 

4-56

authentication

, 

2-44

authorizing names

, 

2-30

changing settings

, 

4-56

confirming

, 

4-22

deleting

, 

4-56

description

, 

4-29

descriptions

, 

4-57

executives

, 

4-58

IDs

, 

4-44

inactivity

, 

2-23

listing

, 

4-25

locating

, 

4-27

...........................................................................

looking up

, 

4-76

mobile gateway

, 

2-67

names

, 

4-55

, 

4-62

, 

E-3

preferences

, 

2-51

, 

4-34

restricting

, 

4-8

settings

, 

2-51

, 

4-28

status

, 

4-35

updating settings

, 

4-56

V

V1/V2c

, 

2-96

V3

, 

2-96

V3 w/Privacy

, 

2-96

Variable

name

, 

2-117

, 

I-7

value

, 

I-7

Variables

system

, 

I-7

Video

ActiveX

, 

4-38

auto answer

, 

4-62

client

, 

4-38

client settings

, 

4-59

enabled

, 

4-58

enabling

, 

4-31

endpoint

, 

4-38

, 

4-58

internal audio

, 

4-62

internal client

, 

4-62

internal client and Windows 

Vista

, 

4-38

license

, 

2-67

lock client settings

, 

4-59

lock MCU settings

, 

4-59

locking client settings

, 

4-31

locking MCU settings

, 

4-31

MCU settings

, 

2-14

, 

4-59

parameters

, 

4-46

server

, 

4-39

Summary of Contents for OmniTouch

Page 1: ...OmniTouch Advanced Communication Server ACS Release 7 1 4 Administration Guide 8AL90208USAD ed01 November 20 2008 ...

Page 2: ...rs The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2008 Alcatel Lucent All Rights Reserved FCC Interference Statement If equipment has been purchased from Alcatel Lucent this equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rule...

Page 3: ...Reserved audio ports 2 18 Server audio port limits 2 18 Overbooking and not overbooking audio ports 2 19 Organization audio port limits 2 20 SIP proxies VoIP configuration 2 30 Voice prompts 2 33 Downloading a prompt set file 2 33 Domains 2 39 SSL certificates 2 41 User Authentication 2 44 Unified Communication 2 48 List organizations 2 49 Branding 2 52 Translation tables 2 58 Access codes 2 62 Mu...

Page 4: ...nfigure IM archiving 2 102 Construct Document Conversion VM 2 103 Route management 2 110 Removing static routes 2 111 Edit TPDAS rules 2 111 Sample TPDAS Rules 2 112 AMDS Automated Message Delivery System settings 2 112 Connector settings 2 114 3 Management Actions Manual server backup 3 2 Manual server restore 3 4 Restoring an Alliance server 3 5 Restoring after replacement of the Primary server ...

Page 5: ...cy 4 49 Call blocking 4 50 Bulk provision modify user accounts 4 54 Parameter action formats 4 56 Supported bulk provision parameters 4 57 Possible bulk provisioning messages 4 63 Bulk provision reservationless conferences 4 67 Export user data 4 68 Import user data 4 69 Delete user data 4 71 Download reservationless conferences 4 72 Add Administrator user 4 73 List Administrators 4 74 Change Admi...

Page 6: ...4 VoIP utilization statistics 6 6 Scheduled conferences 6 7 System alerts log 6 9 Install history log 6 10 Disk usage 6 12 A Error Codes and Alarm Conditions B Server Alarms and Alerts C Voice Prompts D NTP Servers NTP Servers US D 1 E Serial Console Interface Administrative Functions Serial console menu E 2 Change password E 3 Reset certificate key pair E 3 Revert server software E 3 Restore conf...

Page 7: ...kie mis configuration F 3 G IM Archiving IM archiving features and operating parameters G 1 The SMTP message structure G 2 Field definitions G 4 H SNMP Traps SNMP traps H 1 SNMP v2 H 1 SNMP v3 H 2 MIB H 3 I Application Sharing Proxy Issues Proxy traversal solutions I 2 Authentication I 2 Logging I 2 Uninstall I 3 IN Index ...

Page 8: ... Contents v i i i 8AL90208USAD ed01 November 20 2008 ...

Page 9: ...ral Video Settings 2 15 2 8 Typical Settings for Radvision MCU Integration with ACS 2 17 2 9 System Options 2 21 2 10 Not Enough Slots Available 2 28 2 11 Port Calendar 2 28 2 12 SIP UDP Proxies Form 2 30 2 13 Outbound OXE 9 0 Spatial Redundancy Mode 2 31 2 14 Prompt Set Management 2 34 2 15 File Download Dialog Box 2 35 2 16 Voice Prompt Files 2 35 2 17 Adding a Prompt Set 2 36 2 18 Edit Prompt S...

Page 10: ...e 2 73 2 39 Remote Site List 2 74 2 40 Stack Parameters Dynamic 2 78 2 41 Stack Parameters Static 2 79 2 42 Servers in a Stack 2 80 2 43 Data Replication Primary 2 82 2 44 Data Replication Secondary 2 83 2 45 Clear Database 2 84 2 46 Replicate 2 85 2 47 Monitoring Data Replication 2 85 2 48 Phone Formatting Rules 2 88 2 49 Phone Number Display Filter 2 90 2 50 DAS Rules 2 92 2 51 Explorer Warning ...

Page 11: ...thernet Name Swap 3 6 3 5 Restart Server 3 7 3 6 Restart Alcatel Lucent Server 3 7 3 7 Upload License on Primary 3 10 3 8 Check Primary Server Configuration 3 13 3 9 Upload License on Secondary 3 16 3 10 Serial Console 3 17 3 11 Use DHCP 3 17 3 12 Check Secondary Server Configuration 3 20 3 13 Serial Console 3 22 3 14 Use DHCP 3 23 3 15 Serial Console 3 24 3 16 Use DHCP 3 24 3 17 Shut Down System ...

Page 12: ...anage Phone Numbers 4 30 4 18 User Preferences 4 34 4 19 View Scheduled Conferences 4 40 4 20 Scheduled Conference Report Fields 4 41 4 21 Scheduled Recordings Report Fields 4 42 4 22 View Call Detail Report 4 43 4 23 Scheduling a User s Reservationless Conference 4 47 4 24 Assigning a Delegate 4 48 4 25 Password Policy 4 49 4 26 Add or Edit a Call Blocking Rule 4 52 4 27 Call Blocking Rules List ...

Page 13: ... 5 10 5 10 System Information 5 12 5 11 Viewing Trunk Status 5 13 5 12 Connected Sites 5 14 5 13 Data Replication Status 5 16 5 14 Server Process Status 5 18 5 15 System Commands Information 5 19 5 16 SIP Log 5 20 5 17 View PSTN Log 5 21 6 Server Reporting 6 1 Server Reporting Screen 6 2 6 2 View Call Details 6 3 6 3 Call Detail Report 6 4 6 4 View Trunk Utilization Statistics 6 4 6 5 Trunk Utiliz...

Page 14: ...ember 20 2008 6 12 Install History Selection 6 11 6 13 Install History Results 6 11 6 14 Disk Usage 6 12 6 15 Disk Usage by Organization 6 13 E Serial Console Interface Administrative Functions E 1 Serial Console Menu E 2 E 2 Change Password E 3 ...

Page 15: ...tion 2 49 2 11 Branding Data Types 2 52 2 12 Access Code Format Examples 2 63 2 13 Counted Licenses 2 66 2 14 Licensed Features 2 67 2 15 Stacking Methods 2 76 2 16 Data Replication State Definitions 2 85 2 17 Phone Formatting Rules Fields 2 89 2 18 Sample DAS Rules 2 93 2 19 Routing Table Information 2 110 2 20 Sample TPDAS Rules 2 112 2 21 AMDS Settings 2 113 2 22 ECS Service Agent Settings 2 11...

Page 16: ...42 4 11 Call Detail Report Fields 4 43 4 12 Sample Rules With Blocking Results 4 51 4 13 Parameter Descriptions 4 57 5 Monitoring 5 1 System Information 5 11 5 2 Site Connections Fields 5 14 5 3 Data Replication States 5 17 5 4 Server Process Status Indicators 5 18 6 Server Reporting 6 1 Scheduled Conference Report Fields 6 8 6 2 Disk Usage 6 12 B Server Alarms and Alerts B 1 Alerts Alarms Correct...

Page 17: ...I or E1 interfaces In addition OmniTouch ACS is an application server for Alcatel Lucent s core applications providing VoIP and PSTN telephony as well as Instant Messaging IM and Presence on a SIP based platform Alcatel Lucent s applications built on OmniTouch ACS include Alcatel Lucent A8628 Multimedia Instant Conferencing Solution MMIC Alcatel Lucent OmniTouch My Teamwork Enterprise Edition Alca...

Page 18: ...tware installation on client machines The applications as well as Alcatel Lucent s administrative software can also be re branded for OEM distribution Figure 1 1 Applications on the OmniTouch ACS Platform In addition OmniTouch ACS applications are extensible Alcatel Lucent exposes the same telephony and collaboration interfaces used to implement the applications to partners through XML and HTML UR...

Page 19: ...cation are comprehensive for all modes of OmniTouch ACS media serving Your installation may currently possess only PSTN trunks in which case VoIP connectivity may be configured but need not be This manual also accommodates the different needs of Alcatel Lucent OEM partners and Alcatel Lucent direct customers in particular with installation If ordered directly from Alcatel Lucent OmniTouch ACS is d...

Page 20: ...the OmniTouch ACS software is installed the system is dedicated to OmniTouch ACS You cannot install other applications as co resident servers OmniTouch ACS provides its own management facilities such as backup restore and SNMP alerts To maintain the integrity of the system and its telephony performance customer access to the OmniTouch ACS underlying operating environment is not allowed This docume...

Page 21: ...tions Contents This chapter covers these topics and procedures Topics Initiating configuration 2 5 TCP IP settings 2 5 PSTN trunk settings 2 8 VoIP settings 2 12 Video settings 2 14 Selecting RADVISION 2 16 Reserved audio ports 2 18 Server audio port limits 2 18 Overbooking and not overbooking audio ports 2 19 Organization audio port limits 2 20 SIP proxies VoIP configuration 2 30 Voice prompts 2 ...

Page 22: ...ng 2 75 Data replication 2 81 Disassembling an OmniTouch ACS stack 2 86 Advanced settings 2 87 Phone formatting rules 2 88 Phone number display filter 2 89 Edit DAS rules 2 91 Sample DAS rules 2 93 Configure SNMP 2 95 Configure alarm server 2 98 Configure collaboration subnet 2 99 Configure sendmail 2 100 Configure bonding 2 101 Configure IM archiving 2 102 Construct Document Conversion VM 2 103 R...

Page 23: ... zone 2 29 To download a prompt set 2 34 To update or change the voice prompts 2 36 To edit the prompt set 2 37 To create a new Domain 2 39 To edit Domain settings 2 40 To install an SSL certificate 2 41 To add a new trusted certificate authority 2 43 To configure LDAP 2 45 To configure Unified Communication Authentication 2 48 To view a list of organizations 2 49 To edit a branding file 2 53 To a...

Page 24: ...ronization between the Primary and Secondary servers databases 2 84 To define extension numbers 2 88 To configure the way phone numbers are displayed 2 90 To configure DAS rules 2 92 To configure the server to generate SNMP traps 2 95 To enable OmniTouch ACS alerts to be sent to the UC alarm and alert server 2 98 To change the IP range 2 99 To disable sendmail 2 100 To enable IM archiving 2 102 To...

Page 25: ...onfiguration choices appear in a menu on the left Figure 2 1 Alcatel Lucent Welcome Screen Configuration Options The configuration menu choices are documented in this section in the order in which they appear in the menu except for those choices that result in immediate administrator commands to the server These actions are documented in Chapter 3 Management Actions For more details on Alcatel Luc...

Page 26: ...k Installation Guide You must restart the system as soon as possible when making changes to the IP configuration The use of DHCP is only for specialized situations generally the server should be set up with a static IP address Contact your support representative if you want to use this feature Figure 2 2 TCP IP Settings Page with Eth0 and Eth01 Interfaces Figure 2 3 TCP IP Settings with More Than ...

Page 27: ...s may be changed at any time by entering the new TCP IP settings and clicking the Save button Netmask Mask used to divide the IP address into subnets Default Gateway The Gateway assigned during installation Web Server Name This is the URL users will enter to access the server from their browsers It is typically the hostname domain name Hostname This is the valid hostname for example yourserver1 th...

Page 28: ...additional interface in the grid that appears Indicate if the interface will route information using SIP or RTP Note You must reassign routing SIP or RTP to another interface before removing a NIC card that is currently being used to route information 5 Click the Save button E N D O F S T E P S PSTN trunk settings You can configure the T1 or E1 trunks attached to your server Note If your server is...

Page 29: ...To configure PSTN trunk settings System Configuration 8AL90208USAD ed01 November 20 2008 2 9 Figure 2 4 Telephone Network Settings PSTN Network ...

Page 30: ...omplete the Global Parameters Note Leave PCM Companding on the µ law setting call your support representative if you require A law The Clock Source selection determines whether the server s internal trunk interface clock or the external trunk s clock is used for trunk timing If timing is to be provided by the external trunk typical then select PSTN Network ...

Page 31: ...ce Number Type can be left as Unknown If further assistance with these fields is required contact your support representative 4 Fill in the Line Buildout Loss information Framing Circuit Type and Line Coding for each interface The settings you select must be compatible with the settings of the T1 E1 trunk s to which you are connecting the Alcatel Lucent OmniTouch Advanced Communications Server ACS...

Page 32: ...ons is equal to the number of supported codecs For example if the server supports G711 mu law G711 A law G726 32 ADPCM at 32 kBps and G729 which requires a separate license then four entries will be visible Each value can be modified by selecting a different codec from the drop down lists Each CODEC can only be selected once Selecting NONE allows exclusion of a particular codec The G711 mu law cod...

Page 33: ...tivity Table 2 3 Using Various codecs G 726 32 Payload Type You can select the dynamic payload that the server must use for the G 726 32 codec Valid values are 2 and 102 to 127 RFC2833 Payload Type You can select the dynamic payload that the server must use for telephone events DTMF digits Valid values are 96 to 101 TOS Type of Service Flags You can modify the 8 bit TOS field also known as the DIF...

Page 34: ...ng with release 5 0 With release 5 0 or greater only the Radvision Scopia is supported Voice activated video switching is not supported by OmniTouch My Teamwork at this time A single OmniTouch ACS 7 1 4 media server can only communicate with a single Video MCU However multiple media servers in a stacked configuration can each have their own MCU If you have multiple Video MCUs and you want OmniTouc...

Page 35: ...To configure video settings System Configuration 8AL90208USAD ed01 November 20 2008 2 15 Figure 2 7 General Video Settings 3 Provide the appropriate settings for the following fields ...

Page 36: ...om the drop down list to support point to point and multipoint video conferencing Based on your selection different settings appear Note Refer to your MCU documentation for additional information regarding your specific MCU Video MCU IP Address This is the IP address of the selected MCU Video MCU Port This is the port used for communication between OmniTouch ACS and your Video MCU IP Address Enabl...

Page 37: ...ypes they can schedule the conference but the following error message appears when trying to start the video portion of the conference Resources not available Figure 2 8 Typical Settings for Radvision MCU Integration with ACS 4 Click the Save button when finished E N D O F S T E P S To block the Radvision IVR from announcing you are in a conference This procedure will prevent the Radvision IVR fro...

Page 38: ...vailable for scheduled conferences and or for ad hoc conferences for each server or for each organization Audio ports for a server are allocated through Configuration System Options Audio ports for organizations are first enabled through Configuration System Options Then the actual number of audio ports for the organizations is allocated through Provisioning Organizations Settings Note The allocat...

Page 39: ...nce starts Disadvantages of not overbooking Ports are locked for one type of conference for example scheduled conferences Ports not being used cannot be accessed by users for another type of conference for example reservationless conference Example Total ports on the system 100 Scheduled conferences 60 Ad hoc reservationless conferences 40 This system is not overbooked 60 40 100 If users allocated...

Page 40: ...le to use 20 of their reserved 80 ports a shortage of 60 ports Users expecting their reserved ports to be available will not get them Organization audio port limits You must first enable the ability to allocate audio ports for an organization by checking the box next to the Allocate Audio Ports per Organization field on the System Options page Checking this field will inactivate grey out the field...

Page 41: ...guration 8AL90208USAD ed01 November 20 2008 2 21 To configure system options 1 Select the Configuration tab 2 Select the System Options item The following screen appears Figure 2 9 System Options The fields in this screen are described below ...

Page 42: ...onferences Voice Interface Alarm Email This is the email address of the person who gets notified of alarms on the T1 trunk interface typically the system administrator In an IP only system this setting does not apply and will not appear Voice Interface Alert Email This is the email address of the person who gets notified of alerts on the T1 trunk interface typically the system administrator In an ...

Page 43: ...s This determines whether conference URLs including those that are used for web presentations are protected encrypted by SSL HTTPS or not encrypted by SSL HTTP If you select HTTPS ensure that port 443 is open on any firewall that is deployed between an OmniTouch ACS application and the internet User Login Timeout This is the period of time of user inactivity before a user s browser session with an...

Page 44: ... days after which an expired conference will be deleted from the system Detect Active Talker This allows a conference leader to view who is talking through a visual indicator The conference leader may mute that individual if required Application Sharing Color Depth 8 Bit 16 Bit This allows setting of color depth according to available bandwidth for application sharing Allow anonymous participants ...

Page 45: ...orts at each level server conferences organizations and more should scope the total number of ports at all levels For example if there are multiple servers in a stack the levels should consider the sum of resources from the level above ports on all servers in a stack are summed to achieve total ports If a server is temporarily removed from the stack the sum should remain the same because that serv...

Page 46: ...ed on the server reaches the total number configured an email is sent to the email address specified in the Voice Interface Alert Email field Note A Voice Interface Alert Email is only available for configurations with a TDM Network Interface Module An alert will be present in the System Alerts Log whether or not a TDM Network Interface Module is configured Example Tues Jan 23 11 46 20 CET 2007 TP...

Page 47: ...d Conference Audio Port Limits Enabled This setting allows users to specify the number of ports they expect to use when scheduling a one time or recurring conference If a conference is scheduled for a time when there are fewer than the port reservation number of ports free the user gets a message as seen in Figure 2 10 Not Enough Slots Available p 2 28 and the ports do not get allocated The user c...

Page 48: ... To configure system options System Configuration 2 28 8AL90208USAD ed01 November 20 2008 Figure 2 10 Not Enough Slots Available Figure 2 11 Port Calendar ...

Page 49: ... the server is physically installed should be set This time automatically adjusts for daylight savings based on the time zone setting above 1 Set the server s time zone in the drop down list Figure 2 9 click Save 2 Set Date and Time in the Date Time fields 3 Click Set Date Time E N D O F S T E P S Adhoc Reservationless Conference Audio Port Limits Enabled This setting allocates the maximum number ...

Page 50: ...ver external to OmniTouch ACS For example if a SIP PBX requires OmniTouch ACS to register before it will accept traffic to or from OmniTouch ACS a proxy needs to be configured that specifies the gateway s registration information SIP User Name Authorization User Name Authorization Password Realm domain name Server IP Address and Server Port For SIP the default is 5060 However another port may be d...

Page 51: ...E 9 0 Spatial Redundancy Mode is enabled this can only be a name If other realms are specified this address will be overridden Port number associated with the Default Outbound Proxy DNS Server Only appears if OXE 9 0 Spatial Redundancy Mode is enabled This is the IP Address of the primary OXE 9 0 server Alternate DNS Server Only appears if OXE 9 0 Spatial Redundancy Mode is enabled This is the IP ...

Page 52: ...to a SIP URL with this Realm as hostname will be sent to the Server IP Address for this proxy Server IP Name Only appears if OXE 9 0 Spatial Redundancy Mode is enabled This is the name of the OXE 9 0 server The name is registered to the Proxy IP Addresses DNS Server Only appears if OXE 9 0 Spatial Redundancy Mode is enabled This is the IP Address of the primary OXE 9 0 server Alternate DNS Server ...

Page 53: ...zation within a Domain A prompt set can also be associated with an individual telephone number within an organization Because the Alcatel Lucent OmniTouch Advanced Communications Server ACS uses over 200 prompts it is easiest to manage prompts in sets each set including all prompts for that set Downloading a prompt set file To update one or more voice prompts it is most convenient to start with th...

Page 54: ...d a prompt set 1 Click the Configuration tab 2 Click the Voice Prompts item The Prompt set management dialog box appears Figure 2 14 Prompt Set Management 3 Select the prompt set you want to start with 4 Click the Download button The following dialog box appears dependant on your version of Windows ...

Page 55: ...m Configuration 8AL90208USAD ed01 November 20 2008 2 35 Figure 2 15 File Download Dialog Box 5 Click Save 6 Place the file in a folder on your PC The resulting ZIP file contains multiple voice prompts Figure 2 16 Voice Prompt Files ...

Page 56: ...hould be named 00 wav through 279 wav To reference the wording of the default prompts see Appendix C Voice Prompts 2 When uploading a partial prompt set save updated prompts only and the version txt files in a compressed zip format file on your PC If you are uploading all new prompts a full prompt set and the version txt file in a compressed zip format file is needed 3 Once the new prompt set file...

Page 57: ...added E N D O F S T E P S To edit the prompt set 1 Click the Edit button next to that prompt set This places the Prompt set name in the text box in the upper portion of the page Figure 2 18 Edit Prompt Set 2 Click the Browse button to locate the ZIP file that contains the changed prompts 3 Click the Submit Changes button E N D O F S T E P S ...

Page 58: ...the Revert to Factory Default button Note The default English US prompt set cannot be deleted If you upload a new version of an existing prompt set that is if you upload a new file while editing a prompt set only the prompts which are defined in the new file will be replaced Other prompts will be left as they were To assign a prompt set to an organization see Chapter 4 Provisioning and Account Man...

Page 59: ...sociated with the same Domain Users on one Domain cannot communicate with users on another Domain To create a new Domain 1 Click the Configuration tab 2 Click the Domains item The Create New Domain dialog box appears Figure 2 19 Create New Domain 3 Type the new Domain Name in the box 4 Click the Add button The new Domain Name is added to the List of Domains E N D O F S T E P S ...

Page 60: ...old name and typing a new name in the box Branding This is the current branding used If licensed you system wide administrator can change the branding by selecting another branding file from those available in the drop down list Server Name This is the name of the server where the domain resides Server Address This is the Server IP Address Cluster Name This is the current name FQDN of the cluster ...

Page 61: ... using standard tools and the specific name of the server for which the certificate is being generated To install an SSL certificate 1 Click the Configuration tab Cluster Address This is the cluster IP Address A cluster address can only be used as a destination Cookie Domain This is the Cookie Domain name for the stack typically the Domain Name shared by all the servers in the stack If you want th...

Page 62: ...all SSL Certificates page for that specific Domain appears Figure 2 21 Install SSL Certificates 4 Generate your SSL certificate You can generate SSL certificates in two ways If you need a signed certificate authentication procedure between the server and the client click the Generate an SSL certificate request link to access the following page Click the Submit button when all required fields are c...

Page 63: ...optionally use the Browse button to locate the file 6 Enter the path name of the file containing the digital key corresponding to the certificate optionally use the Browse button to find the file 7 If the key is password protected enter the password Note When searching for a Cluster Certificate make certain the Certificate matches the Cluster name To allow client server applications to communicate...

Page 64: ...f the username and password are authorized an LDAP query will be launched against the corporate directory If the response back to the server indicates that the username and password combination is legitimate OmniTouch ACS will allow that user to access the system for scheduling and placing calls Under this arrangement the user s password if auto provisioned will not be stored on the OmniTouch ACS ...

Page 65: ...er from the system defaults then you can use the system administrator s interface to change that user s profile see To modify or delete user accounts OmniTouch ACS 7 1 4 has been certified for use with Sun Microsystems iPlanet Directory Server and Microsoft s Active Directory LDAP interfaces Note A Client Connector user on a system that uses LDAP for authentication is the only user on that system ...

Page 66: ...ion options for the iPlanet LDAP directory and Microsoft s Active Directory The options you choose will be installation specific please contact your support representative for assistance if needed Note If you require searching of multiple Domains Alcatel Lucent recommends using Active Directory s Global Catalog feature 2 Enter LDAP Server information ...

Page 67: ...AP Admin ID This is a vendor specific Administrator ID that must have the required LDAP privileges LDAP Admin ID Password The password for the Administrator on the LDAP server Different from OmniTouch ACS Administrator password LDAP UID Field A vendor specific LDAP user ID Email Domain The Domain of the server where the LDAP database resides If the LDAP schema for a user does not have an email fie...

Page 68: ...tication and provisioning When users attempt to log on to an OmniTouch ACS application a query will be redirected to the Unified Communications server for authentication To configure Unified Communication Authentication 1 Select OmniTouch Unified Communication The OmniTouch Unified Communications Authentication Configuration page for that specific Domain appears Figure 2 25 External Authentication...

Page 69: ...th Server Host Name This is the name or IP Address of the Alcatel Lucent OmniTouch Unified Communications Server where authentication requests from the OmniTouch ACS will take place Authentication Port This is the port number on the Unified Communications server where requests for authentication will be received Use SSL Check this box to provide encryption for all data exchanged between the Unifie...

Page 70: ...tton in the Organizations column for the appropriate Domain The List of Organizations page for that specific Domain appears Figure 2 26 List Organizations The Domain and the name for each organization appears in the list 4 You can edit settings and preferences for an organization through links E N D O F S T E P S ...

Page 71: ...abling disabling application sharing video dial out disk quota IP audio video preferences Default User Preferences This contains an Edit link to a page where you can make changes to the Default User Preferences for an organization for example Web interface language default status after sign in e mail invitation format reactive behavior to IM deliveries Password Policy This contains an Edit link to...

Page 72: ...ust be created for each for example five companies five domains five brands Changes to the layout of the User Interface are not allowed only existing fields may be branded in the default format Images colors hexadecimal and text strings related to the branding may be changed Table 2 11 Branding Data Types The only administrator allowed to upload branding information is a System wide Administrator ...

Page 73: ...ick the Configuration tab 2 Click the Branding item Figure 2 28 Branding Management 3 Click the Download button to locate the brand_default zip file The brand_default zip file contains the branding conf file that may be edited 4 Save the brand_default zip file to your hard drive Figure 2 29 Branding File Download ...

Page 74: ...8AL90208USAD ed01 November 20 2008 5 Extract the branding conf file from the Zip file 6 Open the file in Notepad Note Do not open the file in Wordpad or a word processing editor for example Microsoft Word because important formatting may not be retained ...

Page 75: ... the LANGUAGES list Any language code added must be present on the Translation page of the ACS Administration Interface Example To add French and Italian translations and use the default for all other languages default value FRE FR French value ITA IT Italian value eDialBrand KEY_NAME This is the name of the field It is used internally by the system and should not be changed HELP Description Text ...

Page 76: ... added CHT TWTraditional Chinese DEU DEGerman ENG USEnglish FRE FRFrench ITA ITItalian JPN JPJapanese KOR KNKorean NLD NLDutch POR PTPortuguese SPA ESSpanish ZHO CNSimplified Chinese default 8 Save your file as branding conf when finished Note You should create a new ZIP file if you want to maintain the original file When the ZIP file is uploaded to the server the new branding will overwrite the e...

Page 77: ...D O F S T E P S To add a branding file 1 Click the Browse button to locate the ZIP file associated with your desired branding 2 Select the file and click Open The selected file name appears in the File box 3 Enter an appropriate Name and Description 4 Click the Add New button The branding file is added to the list ...

Page 78: ...E P S Translation tables The Alcatel Lucent OmniTouch Advanced Communications Server comes preloaded with a DEFAULT US English Dictionary You can download and maintain additional dictionaries The following additional ten languages are available French German Dutch Italian Spanish Portuguese Chinese Simplified characters and Mandarin voice prompts Korean Japanese UK English voice prompts only ...

Page 79: ... set that differs from one that is being used at the Domain level can be assigned to an individual user through Provisioning List User User Preferences Web Interface Language Note New translation sets languages must first be added at the organization level before they can be assigned at the user level To add a translation set file 1 Click the Browse button to locate the xlatset zip file associated...

Page 80: ...Click the Translation Tables item 3 Click the Download button to locate the xlatset zip file associated with the language you want to edit The xlatset zip file contains the dictionary txt file and all graphic files that may be edited Note To edit Help files you must use an HTML editor Wordpad Do not use Microsoft Word to edit any HTML files 4 Open the dictionary txt file you want to edit using Wor...

Page 81: ...s and rename the revised xlatset zip file using the following naming convention xlatset_3 letter language_2 letter country zip Example xlatset_RUS_RU zip Important You should always create a new ZIP file if you want to maintain the original file If upgrading English will replace the edited files Figure 2 32 Language Files E N D O F S T E P S ...

Page 82: ...generating longer codes using the following screen Figure 2 33 Access Code Generation To set the range of access codes 1 Click the Configuration tab 2 Click the Access Codes item 3 Increase the number of Access Codes Change the Access Code format to include either two digits or one digit of Node ID a requirement for routing in stacked environments The one digit Node ID increases the Access Code co...

Page 83: ...igit the system will add the leading zero to create a valid access code E N D O F S T E P S Music on Hold settings The Alcatel Lucent OmniTouch Advanced Communications Server ACS ships with a wav file for Music On Hold You can determine whether music is heard by users on hold and if so what music is played Any alternative Music On Hold file should be stored in a 8 Kb s 8 bit monophonic mu law wav ...

Page 84: ...d on the System Serial Number shown in the figure that follows This serial number is unique to each server If you purchase a port upgrade from Alcatel Lucent or should there be a field repair to your server hardware requiring a new license certificate your support representative will generate a new certificate you may be asked to provide the System Serial Number If you need to change your licensin...

Page 85: ...AppSharing ports appears OmniTouch ACS 7 1 4 requires a RedHat Enterprise 4 RHE4 license The license may be installed before or after an existing system is upgraded or a new system installation has completed After the upgrade or new installation the system will successfully start However the following features will not function properly until an associated counted OmniTouch ACS license is installe...

Page 86: ...st process Max licensed users This is the maximum number of users that can be provisioned on the server The total number of users currently configured on the system appears in parentheses Note The word Unspecified indicates an unlimited use of the license Max licensed video users This is the maximum number of Users who can have the Allow Video User setting enabled If the maximum is reached you can...

Page 87: ...icator Unspecified indicates no limit Video Users This license sets the maximum number of Users who can have the Allow Video User setting enabled If the maximum is reached you can free up video User licenses by removing the Allow Video attribute from some Users and enabling it for others Unspecified indicates no limit Note If there are more users that have Allow Video enabled under a previous lice...

Page 88: ...sentative for further information on changing your licensing mode For servers configured with document sharing presentation capabilities certain third party software is installed and must be licensed Components are licensed from Microsoft and VMware If your system has been built without document sharing enabled this part of the screen will not appear Important You will need to supply your own Micr...

Page 89: ...is uploads the VMware license E N D O F S T E P S The Alcatel Lucent OmniTouch Advanced Communications Server also uses unmodified open source software components which have their own licenses These license agreements can be displayed by clicking on the Open Source button Automatic server backup OmniTouch ACS 7 1 4 supports automatic backup of the server and user data Backups are performed at a us...

Page 90: ...tion Backup User ID and Backup User ID Password 7 Break up large files into smaller sizes by using the Backup Chunk Size item The recommended range is 128 MB to 1024 MB Note Alcatel Lucent recommends using the largest chunks permitted for backup 8 If the Accept changed certificates checkbox is selected all current and changed or new certificates will be accepted and backed up 9 Choose backup metho...

Page 91: ...or backups If your ACS server has a separate NIC card for backups you need to configure ACS to use this card to send data to the destination location To configure a separate NIC card for backups 1 Click the Configuration tab 2 Click the TCP IP Settings item 3 Enter the IP Address and Net Mask of the additional Ethernet interface Do not assign any SIP or RTP use 4 Click Configuration Advanced Setti...

Page 92: ...eople in Des Moines each person would call into their local server and the only long distance link would be a single conference trunk between the two servers The link would persist only while there are conferences active that span the two servers Remote sites are primarily designed to allow sharing of conference access codes among sets of servers or stacks which are not co located They do however ...

Page 93: ...em 3 For each remote server enter the fully qualified domain name of that remote server in the Hostname field 4 Enter the name of the remote stack that the remote server is associated with in the Stack Name field Note The Stack Name must be defined on the Stack Parameters page Configuration Stacking 5 You can check the following Use Private Network for communication This is checked to initiate pre...

Page 94: ...xisting remote server 1 Click the Edit button next to a specific server in the List of Remote Sites The settings for that remote site appear in the Add or Edit Remote Site dialog box Spillover outbound calls When dialing out all outbound connections on the private network are first checked If all connections in the stack are at capacity the call will spill over to a remote site Calls that spill ov...

Page 95: ...systems into a single larger virtual system or stack for a general description of stacking see the OmniTouch My Teamwork Unified Conferencing and Collaboration Application Site Preparation Guide Installing a stack Once the basic configuration has been completed for all servers you are ready to assemble an OmniTouch ACS stack If you are new to this process you may want to review the stacking overvi...

Page 96: ...codes owned by that Application Server will no longer be valid Dynamic Stacking This plug and play setting is the preferred configuration for stacks where all servers are co located All servers connected through the IP Stack Backplane that are configured with identical Stack Names will automatically discover each other and form the stack Since each server s secondary IP addresses will be set autom...

Page 97: ...rver in a stack If six digit access codes which use one digit for the Node ID are to be used the application servers are limited to Node IDs one 1 to nine 9 This results in a maximum of nine 9 application servers primaries and secondaries in a stack Because media servers do not store conferences you can still have up to 99 of them in a stack even though six digit Access Codes are specified If usin...

Page 98: ... To configure each server in a stack System Configuration 2 78 8AL90208USAD ed01 November 20 2008 Figure 2 40 Stack Parameters Dynamic ...

Page 99: ...To configure each server in a stack System Configuration 8AL90208USAD ed01 November 20 2008 2 79 Figure 2 41 Stack Parameters Static ...

Page 100: ...g the fact that you are now administering it Figure 2 42 Servers in a Stack Note To access the stack alias in a stack set the Cluster FQDN to the stack alias and the Cluster IP Address for the group of stacked servers The response order of the servers is dependant on System Configuration see Domains p 2 39 You should also choose a single name that will allow access to any of the servers in a stack...

Page 101: ...ou MUST configure the Redundancy Pair as a stack through Configuration Stacking see Stacking Replication occurs within a stack not between remote sites You must have one Primary and one Secondary Application Server per stack to take advantage of the Data Replication feature Under normal conditions users should only be provisioned on the Primary Application Server but may be provisioned on the Seco...

Page 102: ... a server to be a Primary 1 Click the Configuration tab 2 Click the Data Replication item The Data Replication page appears 3 Select the Primary radio button 4 Enter the host name of the intended Secondary server Database backup server and its Node ID in the stack see Stacking Figure 2 43 Data Replication Primary ...

Page 103: ... ed01 November 20 2008 2 83 5 Click Save E N D O F S T E P S To configure a server to be a Secondary 1 Click the Configuration tab 2 Click the Data Replication item The Data Replication screen appears Figure 2 44 Data Replication Secondary 3 Select the Secondary radio button ...

Page 104: ...ta Replication screen PRIOR to bringing a new primary or secondary server online into an existing stack configuration This will clear any existing information in the replication queue of the server that is currently online and it will freeze replication In the same screen you used to set the server as Secondary go to the bottom section and click the Clear button Figure 2 45 Clear Database To initi...

Page 105: ...own there and click the Replicate button Figure 2 46 Replicate 4 To determine the current status of data replication in configured systems access the Data Replication page under Monitoring see Viewing data replication a Click the Monitoring tab b Click the Data Replication item E N D O F S T E P S Figure 2 47 Monitoring Data Replication Table 2 16 Data Replication State Definitions State Definitio...

Page 106: ... is the first two digits of the code Therefore the database on both the secondary and primary application servers should be cleared see the Data Replication page Removing and adding pure media servers as opposed to the primary or secondary application servers from the stack may be done at any time while the stack is still operating PSTN trunks should first be quiescent no activity see Trunk status...

Page 107: ... the left of the screen When you are done with the Advanced Settings select one of the items at the top of the screen to proceed These settings represent infrequently used configurations or actions the actions are documented in Chapter 3 The Advanced Settings menu presents the following choices Note Not all may be enabled in your software version Phone Formatting Rules Phone Number Display Filter ...

Page 108: ... example below the user interface will accept 3 to 5 digit extensions as valid numbers to attempt to dial Regular expressions are a flexible and powerful syntax for textual pattern matching and replacement They are commonly used in UNIX and Linux systems for example the grep command as well as in the Perl language Numerous tutorials for using regular expressions are available online To define exte...

Page 109: ...s for example the grep command as well as in Extension Pattern Enter the regular expression that defines the numbers to be considered as extensions Custom Formatting Pattern Enter the regular expression that will be used to format numbers as they will appear in the end user interface Note If you enter slash single quote single quote slash in the Custom Formatting Pattern you will be able to easily...

Page 110: ...er the text which is matched by the pattern inside the parentheses will be displayed Only one set of parentheses may be used Everything that is matched outside of the parentheses will be removed in the resulting number Example In systems that are configured to support SIP phones a Display Filter can be used to display numbers that are sip phonenumber ipaddress as phonenumber The default filter bel...

Page 111: ...tions Server ACS can be configured with rules to handle a broad range of call routing and dial plan requirements These can be configured to handle international dialing calling PBX extensions and sophisticated handling of SIP call processing The call routing rules are called DAS rules DAS rules are a set of up to 20 UNIX system regular expressions that are applied to the user s dialed digits The r...

Page 112: ...50 DAS Rules These are the fields for the individual DAS rules Sample rules are shown already filled in An explanation of these and other sample rules follows To configure DAS rules 1 Enter the specific rules you want the server to follow in processing dialed digits or SIP addresses 2 Click Save ...

Page 113: ... 18 Sample DAS Rules s 1 1 When a digit string starts with 1 it substitutes just 1 domestic US long distance call s x10 d d 178189536 1 If the resulting string starts with x10 followed by 2 digits for four digit extension dialing where all extensions start with 10 it substitutes the full outward dial string 178189536 concatenated with the 2 digits for the extension This would be appropriate for di...

Page 114: ... VoIP calls s x 1 10 64 14 152 5070 This causes an extension that is dialed through the UI indicated by x in the DAS rule to be routed to a gateway for processing In this case there is a need to have OmniTouch ACS send an INVITE to port 5070 instead of the default port 5060 s x d 3 8 1 This allows for extension to extension dialing through the DTMF interface in a SIP configuration The x allows for...

Page 115: ...ges using the SNMP protocol When enabled these alerts are sent in addition to the SMTP messages that are automatically enabled for all deployments System Options To configure the server to generate SNMP traps 1 Click the Configuration tab 2 Click the Advanced Settings item 3 Click Configure SNMP The SNMP Settings dialog box appears Figure 2 52 SNMP Settings ...

Page 116: ...Password The SNMP v3 security pass phrase and privacy pass phrase The SNMP password is a text string without spaces Both the trap sending and trap receiving sides must be configured to use the same password for the specified user SNMP Monitoring Disable This setting does not use SNMP for system monitoring default setting V1 V2c This setting uses either SNMPv1 or SNMPv2 community no password needed...

Page 117: ...pass phrase for privacy encrypted The SNMP Privacy password is a text string without spaces Both the Management Station and OmniTouch ACS must be configured to use the same password for the specified user Note Enter a new password to make a change leave blank to keep existing value 4 Enter the appropriate information to match your network configuration 5 Click Submit Appropriate provisioning must ...

Page 118: ...ons Alarm and Event Server OmniTouch ACS alerts are sent to the OmniTouch Unified Communications alarm and event server appropriately classified as either an alarm or an alert To enable OmniTouch ACS alerts to be sent to the UC alarm and alert server 1 Return to the Welcome Screen 2 Click the Configuration tab 3 Click the Advanced Settings item 4 Click the Configure Alarm Server item Figure 2 53 C...

Page 119: ...s and alarms will remain in a queue on the OmniTouch ACS Periodically they will be retransmitted to the OmniTouch Unified Communications alarm server until the queue is emptied Configure collaboration subnet This allows a change to the IP range if there is a conflict with the Local Network environment where the subnet is installed To change the IP range 1 Return to the Welcome Screen 2 Click the C...

Page 120: ...ubnet address first three octets 6 Click Save E N D O F S T E P S Configure sendmail This is used by customers who need to disable Sendmail functionality if it is not needed To disable sendmail 1 Return to the Welcome Screen 2 Click the Configuration tab 3 Click the Advanced Settings item 4 Click the Configure Sendmail item ...

Page 121: ...n from two separate interfaces eth0 and eth1 to a single combined interface bond0 The first network address uses bond0 and the second network address uses bond0 1 All packets for both IP addresses go out through eth0 if it is up or through eth1 if eth0 is down In bonding mode DHCP is disabled You must have appropriately configured the switches carrying the network traffic Note The MAC Address of e...

Page 122: ...d for later retrieval and review Archives are stored off the Alcatel Lucent OmniTouch Advanced Communications Server ACS To enable IM archiving 1 Navigate to the Welcome Screen 2 Click the Configuration tab 3 Click the Advanced Settings item 4 Click the Configure IM Archiving item 5 Check the Enable off box IM Archiving checkbox 6 Enter the mailbox where you want the archives sent 7 Click Save Fig...

Page 123: ...stener through any installed firewalls Note If you do not have TightVNC listener installed on your machine you can use one of the appropriate links at the bottom of the Construct Document Conversion VM page Download Tight VNC for Windows XP or Tight VNC for other OS s to download and install the software and related instructions Accept ALL defaults for the Tight VNC installation Note Although the ...

Page 124: ...e installation as completed 9 Test the new document sharing virtual machine To construct document conversion VM 1 Update and store the product keys on the OmniTouch ACS using the Web Administration interface on your client workstation a Access a web browser on your client workstation and log into the OmniTouch ACS Web Administration interface Select Configuration Advanced Settings Construct Docume...

Page 125: ...resulting dialog box c After you submit the keys the screen will refresh and the new values will appear in the boxes referenced in step a Important Make certain you accurately enter the keys If errors are made they will impact the process later requiring a restart of this procedure 2 Start a TightVNC session between the OmniTouch ACS and your client workstation Note You may need to set your client...

Page 126: ...e Web Administration page c Select the checkboxes labeled Initialize Install Windows and Office and Enable Manual Activation d Perform the following steps in quick succession i Click the Start button on the Web Administration page and click OK in the resulting dialog box ii Immediately switch to the TightVNC window page Note If there are errors see Step iv below iii A new VMware image should quick...

Page 127: ...e and insert the Office CD h Return to your client workstation and click the OK button in the dialog box in the Web Administration page window This starts the Office installation The pinging should stop within the TightVNC window and the Office setup program will start within that window Note The Web Administration window will indicate the VM Construction is complete and an ordinary Windows page w...

Page 128: ...ls Activate Windows and follow the instructions given When completed exit the program b Select Start All Programs Accessories System Tools Microsoft Office Start Word and follow the instructions given selecting Internet activation When completed exit the program 7 Activate Windows and Office a Select Start All Programs Accessories System Tools Activate Windows and follow the instructions given Whe...

Page 129: ... b Locate the box labeled Step 4 Complete or Cancel Document Conversion VM Construction at the bottom of the page Click the Complete button and click the OK button in the resulting dialog box Note If you forget step 9 b parts of the Document Conversion system will not start when OmniTouch ACS is powered on c Select Configuration Shutdown and click the Restart button to restart the server 10 Test t...

Page 130: ...ble consists of the following fields Table 2 19 Routing Table Information Figure 2 60 Route Management Destination Net This is the IP Address Network ID and Host ID of the server that is not on the same local or directly connected network as the server trying to make contact Net Mask This mask divides the Destination Net IP address into subnets specifying the available servers associated with the ...

Page 131: ...orking without static routes You can then make changes and save them through Configuration Advanced Settings Route Management in the Web Administration console Figure 2 61 Remove All Static Routes Edit TPDAS rules You can configure Trunk Routing rules to have control over which PSTN trunk a specific call or calls will go out on To access the TPDAS interface you must enter the following URL in your...

Page 132: ...Delivery System settings AMDS can be used to automatically deliver pre recorded voice messages to lists of target recipients Broadcast Lists The application is intended to deliver messages overnight to recipients voice mail Not all systems are configured with this option so this may not apply to your system s 17812225555 T1 Sends this number out Trunk 1 s 17813335555 T2 Sends this number out Trunk...

Page 133: ...bility and makes it accessible to users who are designated AMDS users see Manage user settings Max Ports This sets the maximum number of DS0s Digital Signal Level 0 on the server that can be accessed by the Automated Message Delivery System capability If conferences are expected to take place at the same time as messages are being delivered you will want to set this number below the maximum number...

Page 134: ...ce for example on the phone of other licensed ECS users To access ECS settings 1 Click the Configuration tab 2 Click the Connector Settings item The Add ECS Service Agent List Services Agents and Modify Trusted Hosts items appear on the left of the screen Default Session Duration This sets the default duration in minutes of a broadcast session if a valid stop time is not specified API format Allow...

Page 135: ...AL90208USAD ed01 November 20 2008 2 115 Figure 2 64 ECS Items 3 Click Add ECS Service Agent to add a new Agent or Service per Domain For each Agent added you must also add an associated Service Agent Service pair Figure 2 65 Add ECS Service Agent ...

Page 136: ... Click the List ECS Services Agents item 2 You can delete a Service or Agent from the list by marking it in the Delete column and clicking the Delete button Figure 2 66 List ECS Services and Agents E N D O F S T E P S URI This is the location of the Agent or Service Domain Select a Domain from the drop down list of all the available Domains Type Select Agent or Service from the drop down list Desc...

Page 137: ... the ECS Host IP address 1 Click Modify Trusted Hosts The Variable Name cannot be edited Figure 2 67 Modify ECS Host IP Address 2 In the Value field you can concatenate multiple IP Addresses separating each by a comma with no space before or after it 3 Click the Set button when finished E N D O F S T E P S ...

Page 138: ... To modify the ECS Host IP address System Configuration 2 118 8AL90208USAD ed01 November 20 2008 ...

Page 139: ...nual server restore 3 4 Restoring an Alliance server 3 5 Restoring after replacement of the Primary server 3 8 Restoring a standalone server 3 21 Advanced upgrade options 3 27 Restart servers restart OmniTouch ACS processes 3 28 To set data to be backed up 3 2 To correct Ethernet mapping 3 5 To restore configuration settings on the new Primary server 3 9 To replicate the database from the Secondar...

Page 140: ...mation can be backed up manually or automatically see Automatic server backup In the case of manual backups this screen is used to identify the data elements that you want to back up To set data to be backed up 1 Click the Configuration tab 2 Click the Manual Server Backup item 3 In the Backup User Data screen selecting Push backup files to another machine activates the fields and automatically fi...

Page 141: ...estination Host This is the server where backed up files will reside Destination Directory This is the directory on the Destination Host where the backed up files will reside Backup User ID This is the valid identity of the user on the Destination Host Backup User ID Password This is the password associated with the Backup User ID Accept new or changed certificates If checked all changed and new S...

Page 142: ... Note The restoration process is destructive This means all existing user data and configuration settings will be deleted and replaced with the contents of the backup file Use non secure FTP Use non secure FTP File Transfer Program to copy files between the ACS server and the Destination Host Authentication is not required Backup Chunk Size in MB up to 1024 MB This is used to break up a large file...

Page 143: ...ust be reapplied using the licensing page before restoring a saved system Restoring an Alliance server If you are replacing your server with an Alliance system or are fully restoring an existing Alliance system for example due to replacement of an Ethernet card an unwanted Ethernet interface name swap may take place To correct Ethernet mapping 1 Log into the Serial Administration console on the ne...

Page 144: ...hernet Interface Name 2 Select Ethernet Manage Ethernet interface names 3 Select OK The Swap Ethernet Interface screen appears Figure 3 4 Ethernet Name Swap 4 Select Yes The swap does not take place until the server is restarted You will receive a warning message Changes will not take effect until restarted ...

Page 145: ...vember 20 2008 3 7 5 Select Restart Restart Server Figure 3 5 Restart Server 6 Select OK The Restart Alcatel Lucent Server screen appears Figure 3 6 Restart Alcatel Lucent Server 7 Select Yes for the swap to take place All current calls will be lost E N D O F S T E P S ...

Page 146: ...estoration of the configuration settings on the Primary Replication of the database from the Secondary to the Primary To install the Primary server 1 Disable replication on the Secondary server a Click the Configuration tab b Click the Database Replication item c Uncheck the Enable Replication box d Click the Save button 2 Replace the old Primary server with the new Primary server 3 Disconnect the...

Page 147: ...ssword changeme 2 Configure any required networking information a Select Networking Configuration b Use DHCP appears Select Yes or No and press Enter c Configure your Network appropriately d Reboot the server 3 Log into the Web Administration page on the Primary server and upload the license obtained when the system was purchased a Click the Configuration tab b Click the Licensing item c Locate th...

Page 148: ...k the OK button in the resulting message dialog box f In the Files that need to be uploaded box click the Browse button to select the a files from the latest backup of the Primary Note There may be multiple files with the following sequential extensions aa ab ac etc The filenames will appear on the Administration page You must locate using the Browse button and upload each individual file g After ...

Page 149: ...icense file by using the Browse button d Click the Upload button e You need to provide and upload your own VMware license if you are licensed for Application Sharing 8 Verify change any TCP IP settings a Click the Configuration tab b Click the TCP IP Settings item c After data is verified or changed click the Save button Note You must click SAVE even if no data was changed because this page must b...

Page 150: ...ary server 1 Log into the Web Administration page on the Primary Server 2 Click the Configuration tab 3 Click the Database Replication item 4 Uncheck the Enable Replication box 5 Click the Save button 6 Verify the accuracy of the Primary s configuration and Secondary s configuration 7 Clear the Primary s database by clicking the Clear button on the Database Replication page ...

Page 151: ... into the Web Administration page again 9 Re enable replication on the Secondary server a Click the Configuration tab b Click the Database Replication item c Check the Enable Replication box d Click the Save button 10 Replicate the database from the Secondary to the Primary Make certain you are on the Secondary server a Click Configuration b Click the Database Replication item c Click the Replicat...

Page 152: ...g tab 15 Click the Data Replication item and wait for both Primary and Secondary to be in the Connected state 16 After a few minutes dependant on database size the Primary Queued list will change to Done and the system will be ready for use E N D O F S T E P S To restore after replacement of the Secondary server This procedure assumes that a stacked system has been in operation for a while and reg...

Page 153: ...g eth1 cable 4 Scratch install the New Secondary server to the same software revision as the one used for the most recent backup Refer to the My Teamwork Unified Conferencing and Collaboration Application Installation Guide for installation procedures E N D O F S T E P S To restore configuration settings on the new Secondary server 1 Log into the Serial Administration console on the new Secondary ...

Page 154: ...ense file by using the Browse button d Click the Upload button Figure 3 9 Upload License on Secondary 4 Restore the Secondary server s configuration a Click the Configuration tab b Click the Manual Server Restore item c Click the Browse button to locate the md5 file from the latest backup of the Secondary d Click the Restore button e Click the OK button in the resulting message dialog box f In the...

Page 155: ...d each individual file After all files are uploaded the server automatically restores and after restoration the system will reboot 5 Log into the Serial Administration console again on the New Secondary server Username admin Password changeme Figure 3 10 Serial Console 6 Configure any required networking information a Select Networking Configuration b Select the Configure TCP IP network parameter ...

Page 156: ... VMware license you obtained if this option was chosen 8 Verify change any TCP IP settings a Click the Configuration tab b Click the TCP IP Settings item c After data is verified or changed click the Save button Note You must click SAVE even if no data was changed because this page must be saved for complete restoration to take place 9 Configure E mail appropriately a Click Configuration b Click t...

Page 157: ...ndary server 1 Log into the Web Administration page on the Secondary server 2 Click the Configuration tab 3 Click the Database Replication item 4 Uncheck the Enable Replication box 5 Click the Save button 6 Verify the accuracy of the Secondary s configuration and Primary s configuration 7 Clear the Secondary s database by clicking the Clear button on the Database Replication page ...

Page 158: ...nd log into the Web Administration page again 9 Re enable replication on the Primary server a Click the Configuration tab b Click the Database Replication item c Check the Enable Replication box d Click the Save button 10 Replicate the database from the Primary to the Secondary Make certain you are on the Primary server a Click Configuration b Click the Database Replication item c Click the Replic...

Page 159: ...nable Replication box d Click the Save button 14 While on the Secondary select the Monitoring tab 15 Click the Data Replication item and wait for both Secondary and Primary to be in the Connected state After a few minutes dependant on database size the Secondary Queued list will change to Done and the system will be ready for use E N D O F S T E P S Restoring a standalone server There are two proc...

Page 160: ... recent backup Refer to the My Teamwork Unified Conferencing and Collaboration Application Installation Guide for installation procedures E N D O F S T E P S To restore configuration settings on the new server 1 After the installation of the server is complete and server reboots log into the Serial Administration console Username admin Password changeme Figure 3 13 Serial Console 2 Configure any r...

Page 161: ...ad button 4 Restore the server s configuration a Click the Configuration tab b Click the Manual Server Restore item c Click the Browse button to locate the md5 file from the latest backup of the server d Click the Restore button e Click the OK button in the resulting message dialog box f In the Files that need to be uploaded box click the Browse button to select the a files from the latest backup ...

Page 162: ... Figure 3 15 Serial Console 6 Configure any required networking information a Select Networking Configuration b Select the Configure TCP IP network parameter item c Use DHCP appears Select Yes or No and press Enter Figure 3 16 Use DHCP d Configure your Network appropriately e Reboot the server 7 Log into the Web Administration page and upload any licenses obtained when the system was purchased ...

Page 163: ...r data is verified or changed click the Save button Note You must click SAVE even if no data was changed because this page must be saved for complete restoration to take place 9 Configure E mail appropriately a Click Configuration b Click the System Options item c Configure E mail settings d Click the Save button Note You must click SAVE even if no data was changed because this page must be saved ...

Page 164: ...ts online upgrades of the server software Upgrades are typically done only to install new releases of OmniTouch ACS software Upgrades can be done remotely or locally by using an upgrade CD or DVD To perform an upgrade you will need to know the location of the upgrade file Your customer support representative can help you identify the correct file to use and its location Note Starting with Release ...

Page 165: ...utton Once the upgrade process has started including the upload of the upgrade file do not perform any other functions with your browser or close your browser window until the upgrade is complete Your browser window will reflect the state of the upgrade process letting you know when it is complete E N D O F S T E P S Advanced upgrade options You can upgrade from a CD or a DVD Auxiliary components ...

Page 166: ...ocesses This option is available through the Advanced Settings screen in the Configuration menu For specific maintenance purposes it may be necessary to restart specific server software processes This screen allows you to select which processes to restart Important Restarting services can interrupt calls and other user features It is strongly recommended that you restart processes only under the d...

Page 167: ... THS This service handles SIP messages between clients and the OmniTouch ACS server TNS This service handles proposing and scheduling of SIP messages to be sent to the TP Driver TP Driver This handles communications with a PBX phone system Desktop MCU This provides the capability of multiple systems to participate in a multipoint conference Application Sharing SNMP This handles sending of alerts a...

Page 168: ...es Management Actions 3 30 8AL90208USAD ed01 November 20 2008 MS LCS Gateway This restarts OmniTouch My Teamwork for Microsoft Office Communicator 2005 Document Conversion Server This restarts the service that converts documents into presentations ...

Page 169: ...Topics Organizations 4 3 Provisioning organizations 4 4 Assigning text translations 4 10 Editing phones 4 11 Default user settings for organizations 4 13 Default user preferences for organizations 4 17 Manage user settings 4 28 Manage user preferences 4 34 IP audio video preferences 4 38 View scheduled conferences 4 39 View Call Detail Report 4 42 Schedule a reservationless conference 4 47 Manage ...

Page 170: ...4 75 Find a user in a stack 4 76 To create organizations 4 4 To provision organizations 4 5 To add individual user accounts 4 20 To provision for Alcatel Lucent OmniTouch Land Mobile Radio Conferencing and Collaboration LMRCC 4 22 To access a list of users 4 25 To locate a user through Search 4 27 To modify or delete user accounts 4 27 To view a user s scheduled conferences 4 40 To generate a call...

Page 171: ...ystem defaults but the system administrator can subsequently change specific settings for individual users as described below Note Provisioning can be done either directly on OmniTouch ACS or through LDAP queries to a corporate directory The following sections describe the process for setting users up locally in the Alcatel Lucent server s database To use LDAP see LDAP configuration Authentication...

Page 172: ...ote The DEFAULT Organization cannot be deleted It will remain even if you rename it Additional Organizations subsequently created can be deleted If an Organization is deleted users assigned to that Organization automatically get reassigned to the DEFAULT organization To delete users see To modify or delete user accounts To create organizations 1 Click the Provisioning tab 2 Click the Organizations...

Page 173: ...d01 November 20 2008 4 5 Figure 4 2 Create New Organization E N D O F S T E P S To provision organizations 1 Click the Provisioning tab 2 Click the Organizations item The List of Organizations screen appears Figure 4 3 Organization List Screen 3 Click Edit in the Settings column ...

Page 174: ... To provision organizations Provisioning and Account Management 4 6 8AL90208USAD ed01 November 20 2008 Figure 4 4 Edit Organization Screen ...

Page 175: ...me organization Default Caller ID The caller ID presented on outgoing calls from the organization s users Always use Default Caller ID If checked the organization s default caller ID will always be presented on outgoing calls from the organization s users If you do not check this field the following will happen When User A is the first person to join an adhoc scheduled or reservationless conferenc...

Page 176: ...ion System Options page Port Limit for this Organization This is the maximum number of ports that this organization is allowed to use for conferences Scheduled Conference Port Limits Ports If checked port limits for Scheduled conferences are enabled and the maximum number of ports allowed for these types of conferences can be set Adhoc Reservationless Conference Port Limits Ports If checked port l...

Page 177: ...nference with no other participants and forgetting to hang up or needlessly occupying server resources The default is 3600 seconds one hour generally enough for someone to dial into a conference and wait for others to join Document Timeout hours minutes days This is the length of time that uploaded documents will remain on the OmniTouch ACS after a call has expired Although document timeout expira...

Page 178: ...as well as being automatically included in the E mail invitations to scheduled conference calls Telephone numbers defined for organizations should be unique particularly if organizations have their own voice prompt sets If the telephone numbers for two organizations are the same the system will randomly pick one of their voice prompt sets to play Name This is the name associated with a specific se...

Page 179: ...ions Figure 4 5 Edit Phones Table 4 3 Phone Settings Organization Phone Number This is the list of telephone numbers assigned to an organization that users can dial to join conferences These can be DID toll telephone numbers or toll free numbers for example an 800 telephone number Label for Email Invitation This is the label associated with the telephone number You may type any descriptive text he...

Page 180: ...e 7 1 x ACS system an existing Organization s phone numbers will be set to the existing Prompt set for that Organization Toll Free Any configured phone numbers may be optionally marked as toll free This is a requirement for integration with third party systems such as Microsoft Office Communicator or IBM Lotus Sametime which require toll free numbers to be distinguished from other numbers Include ...

Page 181: ...sers who are subsequently provisioned within an organization Figure 4 6 Default User Settings for Organzation If the defaults are changed click the Save Changes button Users who were provisioned before the change do not have their settings changed To restore all users to the new system defaults click the Save and Apply Settings to All Users button Any individual settings that differ from the defau...

Page 182: ...orized period is expired A recurring conference does not expire until the last of its series of calls has expired Note If the user is a My Teamwork for IBM Lotus Sametime user the maximum length of conferences needs to be set on the Sametime Domino server to match what is set on the ACS server To limit the number of days a meeting can be scheduled in advance the following needs to be enabled in th...

Page 183: ... and 75 kbytes page If the Powerpoint presentation contained 10 pages regardless of how many times each slide appeared during the session the presentation would consume between 650 and 750 kbytes page The audio consumption would be added to this amount to yield the total space needed Disk Quota MB This is the maximum amount of disk space available for storage on the OmniTouch ACS server for users ...

Page 184: ...o apply to an organization s users restricting them from making specific calls Contact Search Allowed If checked the user may search the database of users in their Domain Mobile Gateway User If checked the user may log into My Teamwork Mobile Edition Sametime Conferencing Allowed If checked the user may schedule IBM Lotus Sametime usable conferences with access to My Teamwork features MOC Conferen...

Page 185: ... 4 17 Default user preferences for organizations The system administrator can set the defaults applied to all users who are provisioned in an organization If the defaults are changed users who were provisioned before the change do not have their settings changed Figure 4 7 Default User Preferences for Organization ...

Page 186: ...lt status after sign in This sets the user s status to one of the following when that user signs on to the system Online Away Be Right Back Busy Custom Offline On the Phone Out to Lunch Change Status to Away after This sets the user s status to Away after a selectable period of inactivity on the user s PC up to 60 minutes Other users will see this user s status as Away after that period of time Th...

Page 187: ...dow with the email text Provides longer more complete conference information and instructions in a popup window Compatible with email clients that do not support the short format This format will be automatically selected if the user s language settings prohibit the use of body tags in mailto URLs Note When selected this popup option also allows a user to click the Open email message button within...

Page 188: ...ill be presented the option to accept or decline the request Auto add to my Contact list If checked when the user is added to another user s Contact buddies list that other user is automatically added to this user s Contact list If left unchecked the user must manually add each member on their Contact list This option is only available if the Auto accept option is checked Allow others to expand wi...

Page 189: ...sent to a user the specified name domain ext need not even be a valid E mail address The domain ext should not be all numeric specifically it must not be an IP address The optional registered telephone number is the user s phone number where OmniTouch ACS can call the user to join that user into a call The user can subsequently change this number through the end user s web user interface allowing ...

Page 190: ...th radio equipment and paging devices 1 Follow the instructions within the device documentation to configure it and register it as an endpoint for example the Raytheon JPS ARA 1 Radio to SIP Interface and the WiPath ACU2000 Paging Alarm System Note If you are using an Alcatel Lucent Omni PCX Enterprise OXE or SIP registrar the endpoint is not the My Teamwork server 2 Create a user that points to t...

Page 191: ...aboration LMRCC Provisioning and Account Management 8AL90208USAD ed01 November 20 2008 4 23 3 When the user is successfully created you can configure settings for this user in the User Settings page Provisioning Search User Manage User Settings Figure 4 11 Manage LMRCC User Settings ...

Page 192: ...ollaboration LMRCC Provisioning and Account Management 4 24 8AL90208USAD ed01 November 20 2008 4 Add the user to any Contact lists Figure 4 12 LMRCC Contact 5 You can then place calls to this user using the same method you would use to place calls to any other My Teamwork contact ...

Page 193: ... list of users Note You may also link to this page through Provisioning Organizations see Provisioning organizations 1 Click the Provisioning tab 2 Click the List Users item A screen will appear that shows all of the currently configured users for this organization They will be listed in the table as shown below with their OmniTouch ACS user name and description if any ...

Page 194: ...f users Provisioning and Account Management 4 26 8AL90208USAD ed01 November 20 2008 Figure 4 14 User List Clicking on a particular user will bring up the modify user screen see Figure 4 15 View Options E N D O F S T E P S ...

Page 195: ...l organizations Note You can also check the Disk usage for a specific user or all users using the Search functionality 3 Click Submit All user names that contain the substring you entered will appear in a list format E N D O F S T E P S To modify or delete user accounts 1 Find the user see To access a list of users 2 Click the user s name to access the screen that allows access to that particular ...

Page 196: ... These options are described in more detail in the following sections E N D O F S T E P S Manage user settings Click Manage User Settings as shown in Figure 4 15This selection will present the following screen which will allow you to view and modify a user s profile Figure 4 16 Manage User Settings ...

Page 197: ...work Client change the Phone number Label and Registered phone designation The user can also add or delete a phone number with a User type designation through the My Teamwork client New Password The password the user will use to access the OmniTouch My Teamwork web interface Require password change at next login If checked the user must change the password at the next login to OmniTouch ACS My Tea...

Page 198: ...E SIP gateway In the 4760 Configuration interface this is referred to as the Directory Name or Extension May also be referred to as QMCDU Note Both System wide and Organizational Administrators are allowed to modify the following value Reservationless calls There are three options Reservationless calls allowed leader not required The user may schedule a reservationless conference and has the optio...

Page 199: ...cation can be shared within an IM session Disk Quota Enabled If checked the Disk Quota Enabled checkbox limits a user s disk usage using the limit specified in the Disk Quota field If this box is not checked the disk usage for a user is unlimited Disk quota MB This is the maximum amount of disk space available for storage on the OmniTouch ACS server for this user Video Allowed If checked the user ...

Page 200: ...them from making specific types of calls Contact Search Allowed If checked the user may search the database of users in their Domain Mobile Gateway User If checked the user may log into the My Teamwork Mobile Edition MOC Conferencing Allowed If checked the user may schedule MOC Microsoft Office Live Communicator usable conferences Sametme Conferencing Allowed If checked the user may schedule Samet...

Page 201: ...ance through the Operator Console which is a 1 page web application Through this console an Operator can Sign In Sign out Select the next person in the queue and speak with that person Disconnect the person from the system hang up Place the person on hold Mute the person Transfer the person back to the call they were in before speaking with the operator Search the conference database for a confere...

Page 202: ...2008 Manage user preferences Click Manage User Preferences as shown in Figure 4 15 The following page allows the System Administrator to set appropriate configurations for My Teamwork users The end user can also change these settings in the My Teamwork Client interface Figure 4 18 User Preferences ...

Page 203: ...Sets the user s status to one of the following when that user signs onto the system Online Be right back Busy Custom Offline Away On the phone Out to lunch Change Status to Away after Sets the user s status to Away after a selectable period of inactivity on the user s PC up to 60 minutes Other users will see this user s status as Away after that period of time This can also be set to never set the...

Page 204: ... window with the email text Provides longer more complete conference information and instructions in a pop up window Compatible with E mail clients that do not support the short format This format will be automatically selected if the user s language settings prohibit the use of body tags in mailto URLs Note When selected this popup option also allows a user to click the Open email message button ...

Page 205: ...he request Auto add to my Contact list If checked when the user is added to another user s Contact buddies list then that other user is automatically added to this user s Contact list If unchecked the user must manually add each member to the contact list Note This option is only available if the Auto accept option is checked Allow others to expand window to view shared material If checked this al...

Page 206: ...lephone Number for example ISDN 16175555567 Use video endpoint for audio in video calls Check this if your video endpoint device has a microphone Use internal video client Check this if you want your video to appear in the console window ActiveX is required to run the internal video client Important The My Teamwork internal video client will not run on Windows Vista using any browser Use Automatic...

Page 207: ...he selected date range Auto answer Check this if you want the video camera to automatically turn on when you receive a call Username This is dependant on the SIP Registrar SIP Proxy Password This is dependant on the SIP Registrar SIP Proxy SIP Registrar This is required when SIP IP endpoints built in audio or video will be used SIP Proxy If the video endpoint must work across network boundaries a ...

Page 208: ...Select the dates you are interested in from the calendar dialog boxes 3 Select the radio button associated with either Conferences or Recordings 4 Click View Figure 4 19 View Scheduled Conferences The result is a table showing either the Scheduled Conferences or Recordings for that user during that time period including conference subjects dates times access codes and billing and department codes ...

Page 209: ...anyone joined to the conference leg Participant Code Access Code used by the conference Participant to join the conference Is Leader Required Yes Y or No N Billing Code A text string that may be needed for billing purposes for a scheduled conference This may be a Department Code or a Project Code It may also be a PBX extension that is used when placing calls through an Alcatel Lucent OXE SIP gatew...

Page 210: ...rom the calendar pop ups Owner System user ID of the person who created the conference Subject Conference Name Description Access Code Code used to access the Recording Start Time Date and time when the recording started MM DD YYYY HH MM SS End Time Date and time when the recording ended Billing Code A text string that may be needed for billing purposes for a scheduled conference recording This ma...

Page 211: ...d open in spreadsheet programs XML Report Generates a report that can be imported into applications that understand XML 5 Click View If you choose a Web Report the result will be a detailed table of all call legs for that user including date time phone number whether the call was incoming or outgoing the conference ID which specific server it was on and which trunk and channel it was on for that s...

Page 212: ...emp and the temporary ID becomes the User ID Phone The following will appear during Incoming call Caller ID only appears if Trunks provide Caller ID Outgoing call Number dialed If blocked Blank unknown or private may appear Recording Name of recording if recording does not have a name blank Playback Name of recording access code will be the access code of the recording VoIP SIP or IP address e g s...

Page 213: ...ferent numbers for different services Server In a single server configuration the server name will be the same on multiple calls in a multi server configuration the server name may be different on multiple calls useful for troubleshooting Trunk Number Only appears for systems with built in gateway cards 0 7 Channel Number Derived from a particular trunk reported by the Gateway card The number of a...

Page 214: ...ame of Organization call owner belongs to Domain Name of Domain where call owner s Organization resides Billing Extension PBX extension charged for the call Only used when placing calls through an Alcatel Lucent OXE SIP gateway Audio Payload The audio codec used for each leg If the codec changes during a call the final codec used for the leg will be recorded If ACS does not know which codec was ne...

Page 215: ...the conference must be 7 digits long and start with where is the two digit Node ID If the Node ID is a single digit then the number should begin with a zero 0 To schedule a user s reservationless conference 1 Click the Schedule a Reservationless Conference item Figure 4 15 2 Optionally enter 7 digit leader and or participant access codes in the access code fields Figure 4 23 Scheduling a User s Re...

Page 216: ...r s call schedule Delegates are often administrative assistants but may be any registered user on the system To add a delegate for a user 1 Click Manage Delegates Figure 4 15 2 In the resulting window enter the Delegate s username 3 Click the Assign button The List of Delegates appears with the newly added Delegate Figure 4 24 Assigning a Delegate E N D O F S T E P S ...

Page 217: ...et password requirements for an Organization 1 Click the Provisioning tab 2 Click the Password Policy item The Password Policy page appears Figure 4 25 Password Policy 3 Select an Organization from the drop down list 4 Enter the Minimum Length of the password if desired 5 Set the requirement in days for a password change if desired 6 You can also disallow use of previous passwords according to the...

Page 218: ...ation meets the criteria of each sub expression up to bar the call will be blocked The call blocking mechanism strips all characters out of a phone number except the following 0 9 x X and comma The letter x represents an extension Any 3 to 5 digit long number is considered an extension and dialed as one for example 1234 becomes x1234 The comma is recognized as a pause in all phone numbers If your ...

Page 219: ...options 0111234445555 1234445555 is a valid number country code phone number 1 617 234 5555 1 617 234 5555 6172345555 1 617 234 5555 Note For a US number to be valid the area code is required The number 1 will be added by the system if the user does not type it in 16172345555 is a valid number s 011 d bar Block calls to any number that begins optionally with and is followed by 011 and is followed ...

Page 220: ...nizations 1 Click the Provisioning tab 2 Click the Call Blocking item The Add Edit a Rule page appears Figure 4 26 Add or Edit a Call Blocking Rule 3 Select the Organization you want the rule to apply to If you want the rule to apply to all organizations in a Domain check the Domain Rule checkbox 4 Type a meaningful name for the rule in the Name box 5 Type a brief description of the rule in the De...

Page 221: ...tton The new rule will be added to the Call Blocking rules list where it can be edited or deleted if no longer needed E N D O F S T E P S Figure 4 27 Call Blocking Rules List To test a call blocking rule 1 Select the rule from the Rule drop down list Figure 4 28 Test a Call Blocking Rule 2 Type the phone number to be tested ...

Page 222: ...his number will not be blocked E N D O F S T E P S Bulk provision modify user accounts This feature is used to create multiple user accounts in a single step The account information is read from an ASCII text file that you prepare in advance To bulk provision users 1 Click the Provisioning tab 2 Click the Bulk Provision Users item The Bulk Provision Users screen appears Figure 4 29 Bulk Provision ...

Page 223: ...user provisioning screen which becomes the user s ID for accessing the system and an assigned password which the user may subsequently change Note The User name E mail address can be up to 65 characters in length The system does not use the User name as an E mail address unless requested to for example if a My Teamwork User right clicks on a user name and chooses E mail If you never request E mail...

Page 224: ... phone_action1 add phone_no1 1111 phone_label1 HOME phone_source1 PBX primary_phone phone_no1 Parameter action formats add adds a user to the system add user domain com password phone number access code participant access code The phone number is the registered phone number The access code is used for an automatically scheduled reservationless conference and must be present for a participant code ...

Page 225: ...iption of user that appears in description column associated with that user in server Administration web site broadcast_enabled Boolean value that determines if the user is allowed to use the system to broadcast messages broadcast_ports Number of voice ports the user is allowed to use during a broadcast disk_quota_enabled Boolean value that determines if the user is subject to a disk usage quota d...

Page 226: ...see that this user is online multiple_leaders_enabled Boolean value that determines if the user is allowed to have more than one leader in the same conference video_enabled Boolean value that determines if the user is allowed to use video features video_endpoint Video endpoint for the user require_pwd_change Boolean value that determines whether the user must change his or her login password the n...

Page 227: ...h the mobile gateway moc_user Boolean value sets whether the user is allowed to access the system through Microsoft Office Communicator sametime_user Boolean value sets whether the user is allowed to access the system through IBM Lotus Sametime operator Boolean value determines whether the user is an operator If this value is true then an operator conference is also created for this user away_time...

Page 228: ...tomatically added to the user s contact list send_on_enter Determines whether an Instant Message IM is sent when the user presses the Enter key offline_onthephone Determines whether the server automatically sets the presence of an offline user to on the phone when that user is called by name using the phone expand_im_window Determines whether participants in a conference automatically have their b...

Page 229: ...d Modify Delete Example Bulk Provisioning of Phones Note phone_label and primary_phone are optional parameters phone_id represents the phone number to which you are applying an action It is usualy the extension It is followed by an asterisk and the phone label associated with it Important Only one PBX phone number can be stored in the database When a new PBX number is added it overwrites replaces ...

Page 230: ...t The only exception is that either registrar or proxy may be set or both may be set If only one is set the video preferences will be set video_internal_client Boolean value indicates that the internal video client should be used video_auto_answer Boolean value indicates that the internal video client should automatically answer a call video_internal_audio Boolean value indicates that the internal...

Page 231: ...in domain domain line line_number 0 Updated user UserName user name in domain domain line line_number 0 Success message about conference provisioning line line_number 1 Blank UserName line line_number 2 Blank Password line line_number 3 Blank Action line line_number 5 Failed to provision user User already exists in domain domain UserName username line line_number 6 Failed to provision user result ...

Page 232: ... Failed to change user No such User user name in domain domain line line_number 13 Username ip address is not a valid username line line_number 13 Failed to update user No such User user name in domain domain line line_number 14 Failed to set user PBX presence phone number UserName user name in domain domain line line_number 20 Update Failed to find user result message UserName user name in domain...

Page 233: ... flag for user name line line_number 39 Unable to set the auto flag for user name line line_number 40 Unable to set the send on enter for user name line line_number 41 Unable to set the offline phone presence setting for user name line line_number line line_number 42 Unable to set the expand IM window flag for user name line line_number 43 Unable to set the email invitation format for user name li...

Page 234: ...uired parameters are missing Unknown phone_action line line_number 58 Unable to set phone phone number for user Invalid phone phone number line line_number 59 Unable to set phone for user Cannot delete phone with ID phone ID line line_number 60 Unable to set phone phone number for user Cannot add phone phone number line line_number 61 Unable to set phone phone number for user Cannot modify phone w...

Page 235: ...long The access codes may start with the server s 2 digit Node ID typically 01 followed by five random or user specified digits or the system administrator may set the access code format to the server s 1 digit Node ID followed by six random or user defined digits Each line in the text file consists of Userid Leader access code Example 2 digit Node ID For a user on Node 01 0123456 or for a user on...

Page 236: ...ionless Conferences step see Download reservationless conferences Export user data This page is used to export user provisioning data to an XML file User Settings User Preferences User Contact lists The XML file may be edited in an XML editor and imported to enable administrators to set specific parameters for a set of users The file may also be imported on another server to move a user population...

Page 237: ...users ELEMENT users domain ELEMENT domain organization ATTLIST domain name CDATA REQUIRED ELEMENT organization user ATTLIST organization name CDATA REQUIRED ELEMENT user profile settings media_endpoint audio_client video_client assis tant preferences phone contact group ATTLIST user name CDATA REQUIRED ATTLIST profile password CDATA ATTLIST profile password_ts CDATA ATTLIST profile text_lang DEU D...

Page 238: ...lse ATTLIST settings dial_out true false ATTLIST settings exec_ind true false ATTLIST settings irp true false ATTLIST settings max_calls CDATA ATTLIST settings mgw true false ATTLIST settings oper true false ATTLIST settings presence_publisher true false ATTLIST settings require_pwd_change true false ATTLIST settings subs_to_all true false ATTLIST settings video_enabled true false ATTLIST media_en...

Page 239: ...ATTLIST preferences im_send_on_enter true false ATTLIST preferences appshare_in_front true false ATTLIST preferences two_party_call_window true false ATTLIST preferences offline_onthephone true false ATTLIST preferences expand_im_window true false ATTLIST phone phone_no CDATA ATTLIST phone description CDATA ATTLIST phone primary_ind true false ATTLIST phone source user admin pbx ATTLIST contact na...

Page 240: ...load Reservationless Conferences item 3 Type in a path and file name to save on your local computer for the file that will contain the users reservationless access code sets 4 Select the associated organization from the drop down list 5 Click Save Figure 4 34 Downloading Reservationless Conferences Note The resulting file will contain all the reservationless code sets on the system including ones ...

Page 241: ...user name and password 4 Select the type of Administrator System wide Administrator This is typically a service provider The SA can provision organizations and individual users In addition the SA can monitor any activity on a stack Generally only the SA is able to upload any files to the server including translations prompts branding and executables Organization Administrator The OA can provision ...

Page 242: ...istrators To see what users have system administration rights 1 Click the Provisioning tab 2 Click the List Admins item 3 From the resulting screen you can select Administrators to delete by checking the box in the Delete column next to the administrator and clicking the Delete button You can delete any administrator except the one that is currently logged in In the screen below the system adminis...

Page 243: ...ord A system administrator can change his or her own password through this screen Figure 4 37 Changing an Administrator s Password To change the Adminstrator s password 1 Click the Provisioning tab 2 Click the Change Current Admin Password item 3 Enter the same new password in both boxes 4 Click the Update button E N D O F S T E P S ...

Page 244: ...ed you may need to find out which server a particular user is registered on To find a user 1 Click the Provisioning tab 2 Click the Find User item The User Lookup screen appears Figure 4 38 Find User 3 Enter the complete user name in the text entry field 4 Click Search If that user name is registered on a server the result will display the site server and the registered user name Figure 4 39 User ...

Page 245: ...To find a user Provisioning and Account Management 8AL90208USAD ed01 November 20 2008 4 77 5 Click the Username to manage the user s profile E N D O F S T E P S ...

Page 246: ... To find a user Provisioning and Account Management 4 78 8AL90208USAD ed01 November 20 2008 ...

Page 247: ...functions Contents This chapter covers the following topics and procedures Topics Monitoring administration 5 2 Viewing active calls 5 3 Viewing active media 5 4 Viewing active users 5 8 Send alerts to active users 5 9 System status 5 9 System information 5 11 Trunk status 5 13 Site connections 5 13 Viewing data replication 5 15 Server status 5 17 System commands 5 19 SIP logs 5 20 Viewing PSTN lo...

Page 248: ...s are the only administrators with access to the Monitoring menu Figure 5 1 Monitoring To view all conferences on the controlling primary server which are currently up on all systems in a stack 5 3 To see media calls application sharing video that are currently up on a particular server 5 4 To see a list of users who are currently logged in to the system 5 8 To see the system disk status 5 10 To m...

Page 249: ...Active Calls From this screen the System wide Administrator can view all active calls with legs that are controlled by this individual server or stack when they were scheduled for who the participants are and how long each leg has been up The administrator can select the refresh frequency rate by selecting one of the following Refresh Once This creates a static snapshot of the active calls at a mo...

Page 250: ...uality data and downloads it to the System Administrator s PC This feature should only be used when requested by your customer support representative The support representative will use this data when assisting with the diagnosis of audio quality issues Viewing active media The Active Media screen shows the call legs currently on a specific system To see media calls application sharing video that ...

Page 251: ...active media the media type who the participants are and how long each has been up Type Audio AppSharing if licensed Video if licensed Current These are the ports that are in current use for each media type Total Allowed This is the total amount of ports alloted to each media type Quiesce Media Server Clicking this button allows existing current media legs to continue until termination but does no...

Page 252: ...ecfic user Refresh every 30 seconds Refresh every 60 seconds Refresh every 90 seconds In addition the System Administrator has the ability to Drop individual legs Drop Leg End the entire call End Call Collect diagnostics data on a problematic call Collect call quality data initiates a collection of one minute s worth of voice quality data and downloads it to the System Administrator s PC This feat...

Page 253: ...To see media calls application sharing video that are currently up on a particular server Monitoring 8AL90208USAD ed01 November 20 2008 5 7 Figure 5 6 Call Quality Data File Download ...

Page 254: ...shot of the active users at a moment in time It is helpful when you have a large group of users more than 30 and are trying to locate the activity of a specfic user Refresh every 30 seconds Refresh every 60 seconds Refresh every 90 seconds Figure 5 7 Active Users To see a list of users who are currently logged in to the system 1 Click the Monitoring tab 2 Click the Active Users item A list of all ...

Page 255: ...f Alcatel Lucent OmniTouch ACS The system normally operates with disk usage well under 100 If disk usage approaches 100 contact your support representative Access code usage indicates how many access codes are currently valid and in use If access code usage approaches 100 contact your support representative The administrator can select the refresh frequency rate by selecting one of the following R...

Page 256: ...tatus Monitoring 5 10 8AL90208USAD ed01 November 20 2008 To see the system disk status 1 Click the Monitoring tab 2 Click the System Status item The following screen appears Figure 5 9 Viewing System Status E N D O F S T E P S ...

Page 257: ...anced Communication Server software that is in use on the server Current Kernel This is the Linux Kernel Uptime This gives the amount of time the server has been up the number of users and the load average lspci This gives information about the cards on the system proc mdstat This gives information about the RAID configuration etc sysconfig hwconf This gives information about the hardware configur...

Page 258: ... System information Monitoring 5 12 8AL90208USAD ed01 November 20 2008 Figure 5 10 System Information ...

Page 259: ...number of available trunks displayed will vary according to your configuration The administrator can select the refresh frequency rate by selecting one of the following Refresh Once This creates a snapshot of the trunk status at a moment in time It is helpful when you have a large group of users Refresh every 30 seconds Refresh every 60 seconds Refresh every 90 seconds Figure 5 11 Viewing Trunk St...

Page 260: ...n a specfic site Refresh every 30 seconds Refresh every 60 seconds Refresh every 90 seconds Figure 5 12 Connected Sites Table 5 2 Site Connections Fields Hostname These are the names of the servers which are federated with each other Stack Name This is the name of a local or remote stack of servers where the associated server host resides Status This shows the connected state of a specific server ...

Page 261: ...fies the number of My Teamwork Instant Messaging Users User Count This is the number of registered users on a specific server To see a list of users registered on a specific server click on the number under User Count associated with that server Eth1 Calls that stay within the private network Stack Servers go out through Eth1 IP Address Eth0 Calls that go out to a remote site go out through Eth0 I...

Page 262: ...t is helpful when you have a large group of very active users and are trying to locate information at a specific point in time Refresh every 30 seconds Refresh every 60 seconds Refresh every 90 seconds E N D O F S T E P S Figure 5 13 Data Replication Status The field headings in this table are as follows Start time This is the date and time when the data replication was started Backup Server This ...

Page 263: ...nt appears OR Error Failure an outgoing and incoming count appears Server status The software in OmniTouch ACS is comprised of a number of processes each one referred to as a server Each of these server processes is managed by a software watchdog to assure proper operation Under certain error conditions it may be necessary to restart individual server processes in OmniTouch ACS This should be done...

Page 264: ...ses may need to be restarted and to check the server process status 1 Click the Monitoring tab 2 Click the Server Status button A screen similar to the following appears E N D O F S T E P S Figure 5 14 Server Process Status Table 5 4 Server Process Status Indicators Color Text Green Normal 0 Normal Red Disabled Services 1 Disabled Services Yellow Informational Status X Not Installed ...

Page 265: ...p of very active users and are trying to locate information at a specific point in time Refresh every 30 seconds Refresh every 60 seconds Refresh every 90 seconds System commands Alcatel Lucent OmniTouch Advanced Communications Servers ACS display troubleshooting information through selection of the System Commands item The resulting screen displays information such as which server to ping to test...

Page 266: ...coming and outgoing are located in var log tnslog tp240dvr log Figure 5 16 SIP Log To generate a SIP log 1 In Start Date enter the date you want the log to start with in MM DD YYYY format 2 In Start Time enter the time you want the log to start with in HH MM SS format 3 In End Date enter the date you want the log to end with in MM DD YYYY format 4 In End Time enter the time you want the log to end...

Page 267: ... as the same When a person is dialed by Name the name becomes the User ID When a callback is initiated a temporary system ID is assigned x temp and the temporary ID becomes the User ID 7 Click the View button to generate the log E N D O F S T E P S Viewing PSTN logs The PSTN trunk logs contain troubleshooting information to be used by your System Administrator or support representative Note PSTN c...

Page 268: ... Viewing PSTN logs Monitoring 5 22 8AL90208USAD ed01 November 20 2008 ...

Page 269: ...rs the following topics and procedures Topics Procedures Managing the system 6 2 Call Detail Reports 6 2 Trunk utilization statistics 6 4 VoIP utilization statistics 6 6 Scheduled conferences 6 7 System alerts log 6 9 Install history log 6 10 Disk usage 6 12 To generate Call Detail Reports 6 2 To generate trunk utilization statistics 6 4 To select the time range for which you want to review VoIP u...

Page 270: ...ing the system on an ongoing basis Figure 6 1 Server Reporting Screen Call Detail Reports System administrators can generate reports that contain detailed information about every leg in every conference within a specified time range To generate Call Detail Reports 1 Click the Reporting tab 2 Click the Call Detail Reports item The Call Detail Report screen appears To generate a system alerts log 6 ...

Page 271: ...he report is to be generated 4 Select an organization from the drop down list 5 Enter a Project Code or Department Code if you want to view only system usage associated with those codes 6 Select the Report Format Note For definitions of the report fields see View Call Detail Report 7 Click the View button A report screen appears E N D O F S T E P S ...

Page 272: ...inistrators can generate reports that contain detailed information about trunk utilization To generate trunk utilization statistics 1 Click the Reporting tab 2 Click the Trunk Utilization Statistics item The Trunk Utilization Statistics screen appears Figure 6 4 View Trunk Utilization Statistics 3 Select the day s from which the report is to be generated ...

Page 273: ...ort histogram appears E N D O F S T E P S The trunk utilization graph displays the PSTN port usage of the server for the date and time range you select This menu choice generates a bar chart that provides both number of ports and number of port seconds for the selected time increments in the selected date range This is useful for monitoring capacity utilization of the server over time Figure 6 5 T...

Page 274: ...me range for which you want to review VoIP utilization 1 Click the Reporting tab 2 Click the VoIP Utilization Statistics item A date range selection dialog box appears Figure 6 6 View VoIP Utilization 3 Select the date range and the data time interval that you desire 15 minutes 30 minutes 1 hour 4 Click View A histogram like the following appears The green bars show the number of active ports stre...

Page 275: ...y utilization of the server over time Scheduled conferences You can generate a report that shows all details for each scheduled conference on a server To view all conferences scheduled on a specific server 1 Click the Reporting tab 2 Click the Scheduled Conferences item A date range selection dialog box appears Figure 6 8 View Scheduled Conferences ...

Page 276: ... the user s delegate or the system administrator Subject The description of the call s subject as entered by the user when scheduling the call For calls with no subject for example ad hoc dial out calls the phrase Call on date time time zone is automatically entered Leader Code The Call Leader s access code Start Time The date and time of the start of the leg of the call represented by that row of...

Page 277: ...k the System Alerts Log item 3 Select the Start Date and End Date Billing Code The Billing Code entered by the Owner or the Owner s Delegate when the call is scheduled Project Code The Project Code associated with the call Department Code The Department Code entered by the Owner or the Owner s Delegate when the call is scheduled Are Multiple Leaders Allowed Whether multiple callers can join using ...

Page 278: ...ave been sent to the System Administrator similar to the following appears Figure 6 11 System Alerts Results Install history log You can view a history of the system software installations and upgrades that have been applied during the specified time period Note All initial installation information is located in root install log Information related to updates is located in var log update ...

Page 279: ...tart Date and End Date 4 Click the View button E N D O F S T E P S Figure 6 12 Install History Selection A list of software installations similar to the one shown below appears The Package Type option would normally only be used if requested by a customer support representative It provides more detail about individual components of the system Figure 6 13 Install History Results ...

Page 280: ...ile System Root used for temporary storage and location of database This should not be full boot This is where the initial kernel is loaded slides This is typically large It is used for storage of numerous files such as user documents var This is where the logs are stored Size This is the total space alloted for each system Used This is the amount of space currently used on each system Available T...

Page 281: ... for backup restore Figure 6 15 Disk Usage by Organization Organization This is the Organization name within a Domain Domain Name Organization Name Quota MB This is the Quota allotted to an organization in MB Usage MB This is the amount of space in MB currently in use by an organization Usage This is the percentage of the total available space currently in use Users Clicking on these links allows ...

Page 282: ... Disk usage Server Reporting 6 14 8AL90208USAD ed01 November 20 2008 ...

Page 283: ...circuit is out of service Server Alert Conditions and Messages bbmux restart alert Subject ACS alert Message Blackberry server restart at HH MM SS MM DD YYYY Description A restart of the Blackberry Server at time specified ivr restart alert Subject ACS alert Message Incoming call server restart at HH MM SS MM DD YYYY Description A restart of the Incoming call server at the specified time Dial in c...

Page 284: ...ied time tns restart alert Subject ACS alert Message Outgoing Call Server restart at HH MM SS MM DD YYYY Description A restart of the Outgoing Call Server at the specified time tp240driver restart alert Subject ACS alert Message phone trunk driver restart at HH MM SS MM DD YYYY Description The trunk configuration driver was restarted at the specified time Fewer than 9 ports are still available tru...

Page 285: ...ns some of the most common Alarms and Alerts Generally Alerts convey important status information and Alarms convey information that may impede critical processes Note If an error with the DBJ NNNN ERROR Message ID occurs contact your Customer Support representative immediately to resolve the problem ...

Page 286: ...tigate and make changes to not allow system to be overbooked Quota related alert General Alert Alcatel Lucent Server Alert Service offered could be affected Informational Minor This alert is raised to indicate a user or organization has exceeded the assigned disk quota Quota related alert System Administrator should investigate and make changes to the quotas as needed s tried to delete local user ...

Page 287: ...tional System parameters were modified by an Admin user using the web admin tool System parameters set by ADMIN No action needed ADM 1003 General Alert Info Phone trunk parameters were modified by an Admin user Informational Phone trunk parameters were modified by an Admin user using the web admin tool Incorrectly configured parameters could cause a loss of dial out ability System will drop calls ...

Page 288: ...ng out of system Informational DAS rules were modified by an Admin user using the web admin tool DAS rules were set by ADMIN Restarting tns at now No action needed ADM 1008 General Alert Info DAS rules were modified by an Admin user Incorrect DAS rules could cause an issue with dialing out of system Informational DAS rules were modified by an Admin user using the web admin tool DAS rules were set ...

Page 289: ...etween the listed servers Alarm server restart at date Check that the service is currently running and monitor for any further instances Call Customer Support as soon as possible if this condition does not clear itself within a few minutes and this service is in use ALS 7001 General Alarm Alcatel Lucent Server Alarm Service offered by the component is unavailable Informational Minor This alarm is ...

Page 290: ...kberry server service experiences a reset and has not yet restarted properly Blackberry server restart again at now_string Will not send more mail until server restarts successfully Check that the service is currently running Monitor for any further instances no immediate action required Call Customer Support as soon as possible if this service is currently used and the service does not restart wi...

Page 291: ...on required Call Customer Support as soon as possible if this reoccurs Pull BuddyConsole logs BCL 7001 General Alarm Alcatel Lucent Server Alarm Service offered by the component is unavailable Critical This alarm is raised if the Buddy Console server service experiences a reset and has not yet restarted properly Buddy Console is the MMIC web interface Buddy console server server restart again at n...

Page 292: ...neral Alarm Alcatel Lucent Server Alarm Service offered by the component is unavailable Minor This alarm is raised if the Call records server service experiences a reset and has not yet properly restarted This will effect CDR output Call records server restart again at date Will not send more mail until server restarts successfully Call Customer Support as soon as possible if this service is curre...

Page 293: ...nd has returned to service Database server restart was finally successful at date No immediate action required Call Customer Support as soon as possible if service is in use and this reoccurs DBS 3001 General Alert Alcatel Lucent Server Alert Service offered by the component was temporarily unavailable Major This alert is raised if the Database server service experiences a reset Database server re...

Page 294: ...rt Alcatel Lucent Server Alert Service offered by the component was temporarily unavailable Critical This alert is raised if the SNMP server service experiences a reset SNMP server restart at date Call Customer Support as soon as possible if this reoccurs Pull SNMP logs DMCU 7001 General Alarm Alcatel Lucent Server Alarm Service offered by the component is unavailable Major This alarm is raised if...

Page 295: ...Alert Service offered by the component was temporarily unavailable Minor depends if component is in use This alert is raised if the IRP server service experiences a reset This effects Internet Rich Presence IRP server restart at date Check that the service is currently running and monitor for any further instances No immediate action required Call Customer Support as soon as possible if this reocc...

Page 296: ...he server Incoming call server restart again at date Will not send more mail until server restarts successfully Call Customer Support as soon as possible if this service is currently in use and the service does not restart within 10 minutes Pull IVR logs LIC 4001 General Alert Alcatel Lucent Server Alert Service offered by the component is running but may be impacted soon Minor This alarm is raise...

Page 297: ...t at date Check that the service is currently running and monitor for any further instances No immediate action is required Call Customer Support as soon as possible if this reoccurs MAIL 7001 General Alarm Alcatel Lucent Server Alarm Service offered by the component is unavailable Minor This alarm is raised if the mail server service experiences a reset and has not yet properly restarted This ser...

Page 298: ...nd this reoccurs MGW 3001 General Alert Alcatel Lucent Server Alert Service offered by the component was temporarily unavailable Major This alert is raised if the MGW service server experiences a reset This effects Microsoft Mobile Gateway MGW server restart at date Check that the service is currently running and monitor for any further instances No immediate action required Call Customer Support ...

Page 299: ...t date Will not send more mail until server restarts successfully Call Customer Support immediately if this service is currently in use and the service does not restart within 10 minutes Pull MS Office CommunicatorGateway logs MUX 1001 General Alert Alcatel Lucent Server Alert Service offered by the component is now available Informational This alert is raised if the SIP Multiplexor experiences a ...

Page 300: ...o NTP service Restarting time service at date Check that the service is currently running and monitor for any further instances No immediate action required Call Customer Support as soon as possible if this reoccurs This service is used to keep time and date correct Critical in stacked redundant environments NTP 7001 General Alarm Alcatel Lucent Server Alarm Service offered by the component is una...

Page 301: ...y connectivity with NTP source Call Customer Support as soon as possible if this reoccurs and connectivity shows OK PS 1001 General Alert Alcatel Lucent Server Alert Informational Process sessions server restart was finally successful at date PS 3001 General Alert Alcatel Lucent Server Alert Informational Process sessions server restart at date PS 7001 General Alarm Alcatel Lucent Server Alarm Maj...

Page 302: ...or server service experiences a reset and has not yet properly restarted Document pre processor server restart again at date Will not send more mail until server restarts successfully Call Customer Support immediately if this service is currently in use and the service does not restart within 10 minutes This effect the ability to share presentations STK 1001 General Alarm Alcatel Lucent Server Ala...

Page 303: ...tart was finally successful at date No immediate action required Call Customer Support as soon as possible if service is in use and this reoccurs THS 3001 General Alert Alcatel Lucent Server Alert Service offered by the component was temporarily unavailable Critical This alert is raised if the SIP server service experiences a reset SIP server restart at date Check that the service is currently run...

Page 304: ...end more mail until server restarts successfully Call Customer Support immediately if this service is currently in use and the service does not restart within 10 minutes Pull TNS logs TP 4001 General Alarm Server Trunk Alarm Service offered by the component is affected Critical This alarm is raised to indicate the PSTN board installed in the server is not compatible with the currently running vers...

Page 305: ...mmediate action required TPS 7001 Trunk Alarm Alcatel Lucent Trunk Alarm Service offered by the component is unavailable Critical This alarm is raised if the Phone Trunk server experiences a reset and has not yet properly restarted Phone trunk server restart again at date Will not send more mail until server restarts successfully Call Customer Support immediately if this service is currently in us...

Page 306: ...send more mail until at least one port is available Pull logs and check outbound connectivity and capacity TPS 8001 Trunk Alarm Alcatel Lucent Trunk Alarm Service offered by the component has been affected Critical This alarm is rasied if there are PSTN connectivity issues on the PSTN board No operational voice lines at date Pull logs and check PSTN connectivity TPS 8002 Trunk Alert Alcatel Lucent...

Page 307: ...mmediate action required Call Customer Support as soon as possible if this reoccurs Pull all logs UPG 7001 General Alarm Alcatel Lucent Server Alarm Service offered by the component is unavailable Critical This alarm is raised if the web server service Http server restart again at now_string Will not send more mail until server restarts successfully Call Customer Support immediately if this servic...

Page 308: ... B 24 8AL90208USAD ed01 Issue ed 01 November 20 2008 ...

Page 309: ...bridge com 00 To turn off the music press one 01 Welcome to the Alcatel Lucent Conference Center 02 Enter an access code then press pound To cancel press star 03 Cancelled Please try again 04 That access code isn t recognized please try again 05 That access code isn t recognized 06 To enter another code press star 07 To enter another code press star or to end this call press pound 08 To enter anot...

Page 310: ...y on the line 18 Sorry we re unable to complete your call 19 That person isn t available right now 20 Zero 21 One 22 Two 23 Three 24 Four 25 Five 26 Six 27 Seven 28 Eight 29 Nine 30 One moment please 31 All circuits are busy Please try again in a few minutes 32 At any time you may press the pound key twice for a list of options 33 The recording has ended To start again press one Otherwise you may ...

Page 311: ... to join this conference Goodbye 51 The person you called is no longer on the line 52 Sorry we couldn t complete your call Be sure to dial one and the area code For international numbers you must include the country code 53 Now joining 54 I m not sure if you recorded a name To keep this recording press 1 To try again press 2 55 Sorry I still didn t hear you say a name You can t join the conference...

Page 312: ...o call that number You may dial another number now or to return to the conference press star 66 North America only Sorry that phone number isn t valid Be sure to dial one and the area code For international numbers you must include the country code Europe and Asia Sorry that phone number isn t valid You may have to include the country code in your number 67 There are 68 people in this call 69 Ten ...

Page 313: ...ll is being recorded 98 The recording has been stopped 99 Please try your call again in a few minutes 100 join earcon 101 leave earcon 102 mute earcon 103 un mute earcon 104 The leader has locked this conference 105 You have a message To hear the message press 1 To decline press 2 106 If you are satisfied with the recording you may hang up now To erase and re record press 1 To listen to the record...

Page 314: ...7 thirty eight 128 thirty nine 129 forty one 130 forty two 131 forty three 132 forty four 133 forty five 134 forty six 135 forty seven 136 forty eight 137 forty nine 138 fifty one 139 fifty two 140 fifty three 141 fifty four 142 fifty five 143 fifty six 144 fifty seven 145 fifty eight 146 fifty nine 147 sixty one 148 sixty two 149 sixty three 150 sixty four 151 sixty five 152 sixty six ...

Page 315: ...3 seventy eight 164 seventy nine 165 eighty one 166 eighty two 167 eighty three 168 eighty four 169 eighty five 170 eighty six 171 eighty seven 172 eighty eight 173 eighty nine 174 ninety one 175 ninety two 176 ninety three 177 ninety four 178 ninety five 179 ninety six 180 ninety seven 181 ninety eight 182 ninety nine 183 one hundred 184 over one hundred 185 The recording s duration is 186 hour 1...

Page 316: ...You have been invited to a conference call 204 To join press 1 To decline press 2 205 This conference will end in fifteen minutes 206 This conference will end in ten minutes 207 This conference will end in five minutes 208 Enter your identification number then press pound 209 Enter your password then press pound 210 The login information you entered is not correct 211 For other options press pound...

Page 317: ...e if you want one PM enter one three for the hour and zero zero for the minute 220 You did not enter a valid time 221 The date and time that you entered have already passed 222 Enter the number of hours that this broadcast should run followed by pound The number should be no more than 224 Here are the details of your broadcast 225 Recording number 226 List number 227 Starting now 228 Starting on 2...

Page 318: ...r a different date press two 256 If this is correct press 1 To enter a different time press two 257 Broadcast cancelled 258 That recording number isn t recognized Please try again 259 That list number isn t recognized Please try again 260 To return to the main menu press 1 To continue press 2 261 To erase and re record press 1 To listen to the recording press 2 If you are satisfied with the record...

Page 319: ... the recording press 1 To return to the conference without stopping press 2 277 To record this call press 1 To return to the conference without recording press 2 278 The recording will be stored in the account of the person who owns the conference 279 Your line has been muted 280 Your conference has started ...

Page 320: ... C 12 8AL90208USAD ed01 November 20 2008 ...

Page 321: ...assures that if one NTP server is unavailable another will be accessed However if you prefer to use a single NTP server the table below lists publicly accessible servers It was obtained at http www boulder nist gov timefreq service time servers html Table D 1 NTP Servers US Name IP Address Location time a nist gov 129 6 15 28 NIST Gaithersburg Maryland time b nist gov 129 6 15 29 NIST Gaithersburg...

Page 322: ...lassey com 216 200 93 8 Abovenet Virginia nist1 ny glassey com 208 184 49 9 Abovenet New York City nist1 sj glassey com 207 126 98 204 Abovenet San Jose California nist1 aol ca truetime com 207 200 81 113 TrueTime AOL facility Sunnyvale California nist1 aol va truetime com 64 236 96 53 TrueTime AOL facility Virginia ...

Page 323: ...rformed from the browser based interface However should you experience problems accessing the browser based system administrator s application these console functions can help address configuration issues that affect proper system operation Contents This appendix covers the following topics Topics Serial console menu E 2 Change password E 3 Reset certificate key pair E 3 Revert server software E 3...

Page 324: ...erver is booted up It requires logging in using the same administrator ID and password used by the browser administration application after which its menu appears Figure E 1 Serial Console Menu If there is a plus sign at the bottom of the frame that indicates that there are more menu items use the up down arrow keys to scroll through the menu ...

Page 325: ...te you will not use this option Revert server software This option is used to re install the most recently installed version of OmniTouch ACS software the version which is currently running This process also erases all stored data and restores the configuration to the default Generally if you have applied updates or upgrades you should not use this option Restore configuration This option restores...

Page 326: ... feature has been removed Restart server This option reboots the server During this process all calls in progress are disconnected Shutdown server This option performs a graceful shutdown of the server in preparation for turning it off for example disconnecting the AC power connection During shutdown any calls in progress are disconnected End configuration session This option ends the serial port ...

Page 327: ... browser will only accept a cookie if the domain associated with the cookie matches that of the original request Similarly when a browser makes a subsequent request it will only send those cookies whose domain matches that of the target web server These rules are designed to ensure that information encoded in cookies is only seen by the web server s that the originator of the cookie intended These...

Page 328: ...osoft technote found at http support microsoft com kb 275033 Cookies Are Not Saved If the Host Name Is Invalid Cookie administration for ACS In an OmniTouch ACS stack each server is administered separately In a deployment a customer may want to use the same admin ID and password for managing all servers in a stack or even across sites The administration interface provides a basic UI navigation fea...

Page 329: ...mis configured which in this case specifically means that the cookie domain does not match the FQDN or sub part of the FQDN the system administrator will not be able to manage the server through the web interface To recover from this situation the cookie domain can be reset through the serial administration interface ...

Page 330: ... F 4 8AL90208USAD ed01 November 20 2008 ...

Page 331: ... service provider who provides offsite archiving and indexing On a periodic basis OmniTouch ACS will send a batch of IM transcripts for all IM sessions that have had new messages since the previous batch was sent Note OmniTouch ACS My Teamwork IM sessions do not end and may be revitalized after all participants have left Therefore there is no need to wait until the end of an IM session before send...

Page 332: ... Deletes expired SMTP messages automatically from the OmniTouch ACS server Provides a URL interface to retrieve previously sent archive messages using the sequence number as key to fetching a particular SMTP message The SMTP message structure Each SMTP message contains one or more IM messages that have been sent as part of a single IM session The basic structure of the SMTP message is a standard h...

Page 333: ...sationID 28C0UQ1B O0FI 8M2E 7R78 6E18LV07GNXT X ZANTAZ SEQUENCE AL 0100000000000002 Content_length 1058 X Alcatel IMA Participants jan smith alcatel lucent com tom mcb alcatel lucent com Content Type multipart mixed boundary 28C0UQ1B O0FI 8M2E 7R78 6E18LV07GNXT To archives alcatel com From acs_archive al1 alcatel lucent office 28C0UQ1B O0FI 8M2E 7R78 6E18LV07GNXT Content Type message rfc822 Conten...

Page 334: ...he conversation across all OmniTouch ACS servers within a stack or multi site configuration X Alcatel IMA Participants This field contains a white space delimited list of all users who have participated at some point in the conversation It is important to note that the individual IM message bodies must be examined to know exactly which users were in the session when a particular message was sent X...

Page 335: ...upported by the OmniTouch ACS Traps are enabled and configured in Configuration Advance Settings Configure SNMP Traps In all cases the traps are sent to the host specified as the SNMP Monitoring Host SNMP v2 The OmniTouch ACS enterprise number is 19631 The SNMP traps include the following objects sysUpTime 0 TimeTicks 0 days 06h 16m 16s 49th snmpTrapOID 0 OBJECT IDENTIFIER internet 4 1 19631 1 1 2...

Page 336: ...tring without spaces It too is chosen by the administrator and must agree on both the trap sending and trap receiving sides SNMP_PASSWORD SNMP v3 security pass phrase and privacy pass phrase The SNMP password is a text string without spaces Both the trap sending and trap receiving sides must be configured to use the same password for the specified user Appropriate provisioning must be done on the ...

Page 337: ...ill Lexington MA 02421 781 879 1689 WWW http www alcatel lucent com DESCRIPTION This document contains the management information that is common to all elements in an eDial Server REVISION 200402252000Z DESCRIPTION Released with ACS 5 6 0 Supports only NOTIFICATIONs REVISION 200510032144Z DESCRIPTION Released with ACS 6 0 Adds Monitoring read only REVISION 200708022105Z DESCRIPTION Released with A...

Page 338: ...ng TEXTUAL CONVENTION STATUScurrent DESCRIPTION Denotes an eDial Server User name SYNTAXOCTET STRING SIZE 1 64 CallIdString TEXTUAL CONVENTION STATUScurrent DESCRIPTION Denotes an eDial Server Call Id SYNTAXOCTET STRING SIZE 1 70 ServerStatus TEXTUAL CONVENTION STATUScurrent DESCRIPTION A Value that represents the status of an eDial Server process or server watchdog process normal 0 process or wat...

Page 339: ...te and time at which the fault was generated faultFields 2 msgString OBJECT TYPE SYNTAXDisplayString MAX ACCESSaccessible for notify STATUScurrent DESCRIPTION The fault message string faultFields 3 systemName OBJECT TYPE SYNTAXDisplayString MAX ACCESSaccessible for notify STATUScurrent DESCRIPTION The hostname of the system generating the fault faultFields 4 problemText OBJECT TYPE SYNTAXDisplaySt...

Page 340: ...BJECT IDENTIFIER monitoring 3 disk OBJECT IDENTIFIER monitoring 4 trunk OBJECT IDENTIFIER monitoring 5 site OBJECT IDENTIFIER monitoring 6 replication OBJECT IDENTIFIER monitoring 7 server OBJECT IDENTIFIER monitoring 8 call Group Active Call table activeCallTable OBJECT TYPE SYNTAXSEQUENCE OF ActiveCallEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Table of Active Calls controlled by th...

Page 341: ...currence DisplayString activeCallProject DisplayString activeCallDepartment DisplayString activeCallCallId OBJECT TYPE SYNTAXCallIdString MAX ACCESSnot accessible STATUScurrent DESCRIPTION Call Id for this Active Call activeCallEntry 1 activeCallOwner OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Owner name for this Active Call activeCallEntry 2 activeCallCreator OB...

Page 342: ... Subject Information for this Active Call activeCallEntry 6 activeCallStartTime OBJECT TYPE SYNTAXDateAndTime MAX ACCESSread only STATUScurrent DESCRIPTION Start time for this Active Call If not known then this variable will have the value corresponding to January 1 year 0000 00 00 00 0 which is encoded as hex 00 00 01 01 00 00 00 00 activeCallEntry 7 activeCallEndTime OBJECT TYPE SYNTAXDateAndTim...

Page 343: ...llEntry 10 activeCallDepartment OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Department information for this Active Call activeCallEntry 11 Active Call Leg table activeCallLegTable OBJECT TYPE SYNTAXSEQUENCE OF ActiveCallLegEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Table of Active Call Legs call 2 activeCallLegEntry OBJECT TYPE SYNTAXActiveCallLegEnt...

Page 344: ...Active Call Leg activeCallLegEntry 1 activeCallLegLegId OBJECT TYPE SYNTAXUnsigned32 MAX ACCESSnot accessible STATUScurrent DESCRIPTION Leg Id for this Active Call Leg activeCallLegEntry 2 activeCallLegInfo OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Information for this Active Call Leg activeCallLegEntry 3 activeCallLegUpFor OBJECT TYPE SYNTAXUnsigned32 UNITS Sec...

Page 345: ...diaEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Active Media Call Table Entry INDEX activeMediaCallId activeMediaTable 1 ActiveMediaEntry SEQUENCE activeMediaCallId CallIdString activeMediaOwner DisplayString activeMediaCreator DisplayString activeMediaVanity DisplayString activeMediaLeader DisplayString activeMediaSubject DisplayString activeMediaStartTime DateAndTime activeMediaEndTi...

Page 346: ...ring MAX ACCESSread only STATUScurrent DESCRIPTION Creator name for this Active Media Call activeMediaEntry 3 activeMediaVanity OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Vanity information for this Active Media Call activeMediaEntry 4 activeMediaLeader OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Leader information for this Activ...

Page 347: ...ll If not known then this variable will have the value corresponding to January 1 year 0000 00 00 00 0 which is encoded as hex 00 00 01 01 00 00 00 00 activeMediaEntry 8 activeMediaRecurrence OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Recurrence information for this Active Media Call activeMediaEntry 9 activeMediaProject OBJECT TYPE SYNTAXDisplayString MAX ACCESS...

Page 348: ...Table Entry INDEX activeMediaLegCallId activeMediaLegLegId activeMediaLegTable 1 ActiveMediaLegEntry SEQUENCE activeMediaLegCallId CallIdString activeMediaLegLegId Unsigned32 activeMediaLegInfo DisplayString activeMediaLegUpFor Unsigned32 activeMediaLegCallId OBJECT TYPE SYNTAXCallIdString MAX ACCESSnot accessible STATUScurrent DESCRIPTION Call Id for this Active Media Call Leg activeMediaLegEntry...

Page 349: ...Uptime in seconds for this Active Media Call Leg activeMediaLegEntry 4 mediaServerState OBJECT TYPE SYNTAXINTEGER active 0 quiescent 1 MAX ACCESSread only STATUScurrent DESCRIPTION active 1 servers accept new media legs media 3 mediaAudioCurrent OBJECT TYPE SYNTAXUnsigned32 MAX ACCESSread only STATUScurrent DESCRIPTION Number of current Audio legs on this server media 4 mediaAudioAllowed OBJECT TY...

Page 350: ...ediaVideoCurrent OBJECT TYPE SYNTAXUnsigned32 MAX ACCESSread only STATUScurrent DESCRIPTION Number of current AppSharing legs on this server media 8 User Group Active User table activeUserTable OBJECT TYPE SYNTAXSEQUENCE OF ActiveUserEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Table of users who are currently logged into the Instant Collaboration System on this server user 1 activeUse...

Page 351: ...rAddress InetAddress activeUserPort INTEGER activeUserIndex OBJECT TYPE SYNTAXInteger32 1 32767 MAX ACCESSnot accessible STATUScurrent DESCRIPTION Index for this Active User Entry activeUserEntry 1 activeUserUsername OBJECT TYPE SYNTAXUserString MAX ACCESSread only STATUScurrent DESCRIPTION User name for this Active User activeUserEntry 2 activeUserDomain OBJECT TYPE SYNTAXDomString MAX ACCESSread...

Page 352: ...s user activeUserEntry 5 activeUserTime OBJECT TYPE SYNTAXUnsigned32 UNITS Seconds MAX ACCESSread only STATUScurrent DESCRIPTION Time in seconds this user has been active activeUserEntry 6 activeUserAddressType OBJECT TYPE SYNTAXInetAddressType MAX ACCESSread only STATUScurrent DESCRIPTION Remote Internet Address type for this Active User activeUserEntry 7 activeUserAddress OBJECT TYPE SYNTAXInetA...

Page 353: ...runks on this server trunk 1 PSTN Trunk Status table trunkTable OBJECT TYPE SYNTAXSEQUENCE OF TrunkEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Table with Status information of PSTN Trunks trunk 2 trunkEntry OBJECT TYPE SYNTAXTrunkEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION per Trunk information INDEX trunkIndex trunkTable 1 TrunkEntry SEQUENCE trunkIndex Integer32 trunkSt...

Page 354: ...ESCRIPTION Status of this trunk trunkEntry 2 trunkChannelsFree OBJECT TYPE SYNTAXInteger32 MAX ACCESSread only STATUScurrent DESCRIPTION Channels free on this PSTN Trunk trunkEntry 3 trunkChannelsActive OBJECT TYPE SYNTAXInteger32 MAX ACCESSread only STATUScurrent DESCRIPTION Channels active on this PSTN Trunk trunkEntry 4 trunkChannelsOutOfService OBJECT TYPE SYNTAXInteger32 MAX ACCESSread only S...

Page 355: ...SSnot accessible STATUScurrent DESCRIPTION Stacked Server Table Entry INDEX stackServerIndex stackServerTable 1 StackServerEntry SEQUENCE stackServerIndex Integer32 stackServerHostname DisplayString stackServerStackName DisplayString stackServerStatus DisplayString stackServerUsers Integer32 stackServerIndex OBJECT TYPE SYNTAXInteger32 1 32767 MAX ACCESSnot accessible STATUScurrent DESCRIPTION Sta...

Page 356: ...erver stackServerEntry 4 stackServerUsers OBJECT TYPE SYNTAXInteger32 MAX ACCESSread only STATUScurrent DESCRIPTION User Count for this Stacked Server stackServerEntry 5 Site Connection table remoteSiteTable OBJECT TYPE SYNTAXSEQUENCE OF RemoteSiteEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Table with Information on Remote Connected Sites with which users can establish distributed con...

Page 357: ...iteEntry 1 remoteSiteHostname OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Fully qualified domain name for a Site Connection remoteSiteEntry 2 remoteSiteStackName OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Stack name for this Site Connection remoteSiteEntry 3 remoteSiteStatus OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STA...

Page 358: ...ESSread only STATUScurrent DESCRIPTION Data Replication Start Time If not known then this variable will have the value corresponding to January 1 year 0000 00 00 00 0 which is encoded as hex 00 00 01 01 00 00 00 00 replication 2 replBackupServer OBJECT TYPE SYNTAXDisplayString MAX ACCESSread only STATUScurrent DESCRIPTION Data Replication Backup Server replication 3 replBackupServerAddressType OBJ...

Page 359: ...ead only STATUScurrent DESCRIPTION Date and time of last Replication Peer Status change If not known then this variable will have the value corresponding to January 1 year 0000 00 00 00 0 which is encoded as hex 00 00 01 01 00 00 00 00 replication 7 replTxNewUpdates OBJECT TYPE SYNTAXUnsigned32 MAX ACCESSread only STATUScurrent DESCRIPTION Number of database changes on this server that need to be ...

Page 360: ... ACCESSread only STATUScurrent DESCRIPTION Count of outgoing data replication update errors replication 12 replRxNewUpdates OBJECT TYPE SYNTAXUnsigned32 MAX ACCESSread only STATUScurrent DESCRIPTION Number of current new incomming data replication updates replication 13 replRxPendingUpdates OBJECT TYPE SYNTAXUnsigned32 MAX ACCESSread only STATUScurrent DESCRIPTION Number of incomming data replicat...

Page 361: ... Process Status table serverProcessTable OBJECT TYPE SYNTAXSEQUENCE OF ServerProcessEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Table with information on status of server processes within the ACS Server server 2 serverProcessEntry OBJECT TYPE SYNTAXServerProcessEntry MAX ACCESSnot accessible STATUScurrent DESCRIPTION Status information for a Server Process INDEX serverProcessName serv...

Page 362: ... server process serverProcessEntry 1 serverProcessStatus OBJECT TYPE SYNTAXServerStatus MAX ACCESSread only STATUScurrent DESCRIPTION The status of this server process serverProcessEntry 2 serverProcessWatchdogStatus OBJECT TYPE SYNTAXServerStatus MAX ACCESSread only STATUScurrent DESCRIPTION The status of the watchdog for this server process serverProcessEntry 3 END ...

Page 363: ...iculties with proxy traversal Contents This appendix covers the following topics and procedures Topics Procedures Proxy traversal solutions I 2 Authentication I 2 Logging I 2 Uninstall I 3 To generate a log I 3 To automatically uninstall I 3 To manually uninstall I 6 To enable application sharing logging I 7 To generate the log I 7 ...

Page 364: ...achine that reports connection processes and proxy traversal details for diagnostic purposes After the file is generated it can be e mailed to Alcatel Lucent Support for further analysis and diagnosis of the problem Logging is available through DEBUG and RELEASE builds of Application Sharing for both Leader and Viewer The resulting log file is stored in the same directory where Application Sharing...

Page 365: ...nterface for uninstalling components However the files contained in the CAB files are not removed This can lead to a propagation of outdated versions of ActiveX files To avoid this there is a manual batch script within the Cabinet package This automatic uninstall removes all versions of a specific component from the entire Component Download cache managed by Internet Explorer Note If the Automatic...

Page 366: ...le locations multiple Conflict directories in the cache 5 Select which installer to run and the location where to run it If multiple installations are present Alcatel Lucent recommends running the most recent version of the installer The most recent version recognizes the set of all files used in previous versions of ACS s Application Sharing Choose the most recent Conflict directory indicated by ...

Page 367: ...ll bat All files uninstalled Done The batch file cannot be found The batch file cannot be found Note You can ignore The batch file cannot be found errors 9 If you see something like the following the uninstall was not successful and you may need to manually uninstall all files related to the components C WINDOWS Downloaded Program Files EDCUninstall bat C WINDOWS Downloaded Program Files eDialColl...

Page 368: ...der component occasionally does not get released immediately It may take several minutes You may need to reboot if the file is not released after closing all Internet Explorer Windows Example del s f edialcollab edchooks dll EDCHighliteHook dll EDC_ inf EDCCheck4proxy exe eDialCollab log EDCUninstall bat OR for the Viewer component del s f EDCViewer dll EDCViewer_ inf EDCCheck4proxy exe vncviewer ...

Page 369: ...ton 3 times 6 Reboot the system E N D O F S T E P S To generate the log 1 Log in to a My Teamwork server and initiate an Application Sharing session Note After a complete uninstall you should be forced to download and install the Application Sharing Leader eDialCollab cab and the Application Sharing Viewer EDCViewer cab components 2 Connect to the OmniTouch ACS My Teamwork Desktop MCU process for ...

Page 370: ...ot Downloaded Program Files 4 Determine where the component was installed in the cache Example dir s eDialCollab dll dir s EDCViewer dll Note There should only be one of each of the components eDialCollab dll EDCViewer dll because previous versions were uninstalled A log file should appear in the same component directory Example eDialCollab log or vncviewer log E N D O F S T E P S ...

Page 371: ...Administrator password 4 75 Advanced settings 2 87 Agent URI 2 116 Agent service pair 2 115 Alarm server hostname 2 99 port 2 99 Alarms 2 22 common B 1 server B 1 A law 2 10 Alcatel OXE SIP gateway 4 30 Alcatel Lucent OmniTouch Unified Communications 2 48 Alert IDs B 2 Alerts 2 22 common B 1 conditions A 1 information B 3 sending 5 9 server B 1 Alliance server 3 5 allow 4 58 Alternate outbound pro...

Page 372: ...on 3 8 start time automatic 2 70 user data 3 2 Banding OEM distribution 1 2 BBMUX 3 29 Billing code 4 58 6 9 extension 4 30 4 58 Blocking calls 4 51 contact 4 60 Instant messages to busy user 4 59 result 4 51 rule 4 50 4 51 Bonding 2 101 Boolean type 4 57 value 4 57 Branding current 2 40 default 2 52 edit 2 56 file 2 55 multiple brands 2 52 Bridge conferences 2 77 Broadcast enabled 4 57 list 2 112...

Page 373: ...g 4 14 scheduled 4 8 4 40 timeout 2 24 type 2 17 URLs 2 23 Conferencing IBM Lotus Sametime 4 16 4 32 Microsoft Office Live Communicator 4 16 Configuration menu 2 5 restore 3 22 Conflict directories I 4 Conflict directory I 4 Connectivity test 2 47 5 19 Connector settings 2 114 Console application E 2 serial E 1 window 4 38 Contact requests auto accept 4 60 Contacts auto add 4 20 list 4 37 4 60 sea...

Page 374: ...Type Definition DTD 4 69 Domain rules 4 52 Domains access codes 2 63 adding organizations 4 4 associating with organizations 4 7 component 2 47 creating 2 39 deleting 2 41 name 2 7 2 39 2 40 F 2 phone numbers 2 63 settings 2 40 Domestic toll calls 2 22 Drop leg 5 4 5 6 DS0 Digital Signal Level 0 2 113 DTMF 2 13 Dynamic stacking 2 76 E ECS agent 2 116 host IP address 2 117 service 2 116 user 2 114 ...

Page 375: ...01 command line 1 3 routing information 2 8 Internal database 2 44 oscillator 2 11 trunk interface clock 2 10 video client 4 38 International dialing 2 91 prefixes 4 51 Invitations calendar 4 12 Email 4 12 IP addresses 2 6 2 7 2 86 static 2 6 IP trunking interface 3 26 ISDN telephone number 4 38 ISO file 3 27 IVR access code length 2 24 K Kernel 5 11 L Languages available 2 58 user interface 4 57 ...

Page 376: ...4 Multipoint conferences 3 29 Multi server configuration 4 45 site 4 76 Music on hold 2 63 4 8 Mutually Authenticated Transport Layer Security TLS 2 43 My Teamwork 4 34 N National dialing prefixes 2 22 Net mask 2 7 2 110 Networks 3 17 architecture 1 3 boundary 4 39 ID 2 110 interface 5 19 termination 2 11 NIST Internet Time Service ITS D 1 NNI network side interfaces 2 11 Node ID 2 62 2 76 4 44 4 ...

Page 377: ...eserved 4 58 6 9 voice 4 57 VoIP 2 26 Pre configured custom rules 2 89 Presence 4 59 status 4 60 Presence monitored 4 29 PRI signaling 4 45 Primary servers queue 3 14 Primary servers 2 7 5 15 application server 2 86 Private network 2 73 Project code 6 9 Project code 4 15 4 31 4 41 4 43 4 45 4 57 6 3 Prompt set names 2 36 Prompt sets 2 33 4 7 adding 2 36 changing 2 36 deleting 2 38 managing 2 34 Pr...

Page 378: ...mum length of conferences 4 14 Sample LDAP configuration option 2 46 Scheduled conferences call owners 4 44 default caller ID 4 7 list 4 39 viewing 6 7 SCP 2 69 Scratch installing 3 15 Sealed appliance 1 3 Secondary application server 2 86 queue list 3 21 Secondary servers disabling replication 3 8 live synchronized backup 5 15 restoring configuration settings 3 14 3 16 Security certificate E 3 Se...

Page 379: ...96 v2 2 96 H 1 v3 2 96 H 2 v3 security names H 2 Source number types 2 11 Spillover 2 74 Spontaneous conferences 2 29 SSL 2 49 certificates 2 41 2 42 2 80 encrypted browsers 2 23 HTTPS 2 23 LDAPS 2 47 Stack name 5 14 Stacking administration F 2 backplane 2 81 2 86 data replication 2 63 dynamic 2 75 geographically distributed 2 72 multi server 4 76 names 2 76 2 77 parameters 2 73 replacement of sec...

Page 380: ...4 63 UNI user side interfaces 2 11 Uninstall automatic I 3 manual I 3 UNIX DAS rules 2 91 regular expressions 2 91 Upgrading server software 3 28 User status 4 18 User names SIP 2 32 Users accounts 4 20 4 21 4 27 adding 4 56 authentication 2 44 authorizing names 2 30 changing settings 4 56 confirming 4 22 deleting 4 56 description 4 29 descriptions 4 57 executives 4 58 IDs 4 44 inactivity 2 23 lis...

Page 381: ...formats 2 33 prompts 2 33 C 1 Voice interface alarm emails 2 22 alert emails 2 22 Voice Interface Alert Email 2 26 Voice prompts C 1 VoIP address 4 44 RTP voice stream 6 6 settings 2 12 traffic 6 6 utilization 6 6 Voice over IP interface 1 1 VoIP utilization histogram 6 6 W Web interface language 2 41 4 35 presentations 2 23 reports 4 43 server 2 41 server administration emails 2 22 server name 2 ...

Page 382: ...I N 1 2 8AL90208USAD ed01 November 20 2008 Index ...

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