ADC AVIDIA SWD4573I1, User Manual

Page: 631 / 658

Appendix B: Contacting ADC
Avidia System Configuration and Management User Manual 605
B
ILLING
Equipment returned for repair, replacement, or credit, whether in warranty or out of warranty,
which is found to be damaged due to customer negligence or which has had parts removed will
be repaired on a time and material basis. ADC will contact the customer for disposition on any
equipment that is in this condition or found to be unrepairable.
In the event that the returned equipment is not covered by warranty, ADC will contact the
customer with estimated repair or replacement charges and obtain customer disposition of the
product if a purchase order has not been provided.
Equipment returned for repair or replacement is subject to a $70 per unit NTF (no trouble found)
charge in the event that diagnostic evaluation reveals no evidence of functional failure or
physical defects.
R
ETURNS
To return equipment to ADC Wireline Systems Division:
1 Locate the number of the purchase order under which the equipment was purchased. You
will need to provide this number to ADC Wireline Systems Division Customer Service to
obtain a return authorization.
2 Call or write ADC Wireline Systems Division Customer Service to ask for a Return
Material Authorization (RMA) number and any additional instructions. Use the telephone
number, fax number, or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: rma@adc.com