Actidata actiLib Autoloader 4U, User'S And Service Manual

Page: 72 / 103

actiLib Library 4U
– User and Service Guide
Page 72 of 103
8.2 Troubleshooting table
Problem Solution
Power
Library does not power on

Check all power cord connections.

Make sure the power switch on the front panel is in the ON
position.

Make sure there is power to the outlet. Try another working
outlet.

Replace the power cord.

Contact your service representative.
No display messages
appear

Make sure the power cord is connected.

Make sure the power switch is on.

Power cycle the Library.

Download Library firmware.

Contact your service representative.
Tape Movement
Tape stuck in drive

Power cycle the Library, allow it to complete initialization,
which in rare cases can take as long as 10 minutes, and
then retry unloading the tape using the Library operator
control panel.

Allow the tape drive to complete all operations. This may
take as long as ten minutes if you reset or cycle power on
the Library while the cartridge is positioned at the physical
end of the media.

Make sure that the backup software is not reserving the slot
or preventing the tape drive from ejecting the cartridge. The
backup software needs to cancel the reservation and any
hold it has on the tape drive. Temporarily disconnecting the
Library from the host server and power cycling eliminates
the host and its software as a problem source.

Contact your service representative.
Tape stuck in storage slot
See ”Removing stuck tapes from slots” on page 76.