Actidata actiLib Autoloader 4U User'S And Service Manual Download Page 8

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actiLib Library 2U

– User and Service Guide

Page 8 of 103

7.11.1

Overview

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7.11.2

Library status icons

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7.11.3

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7.11.4

Identity

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7.11.4.1

Viewing static Library information

............................................................................56

7.11.4.2

Viewing static drive information

...............................................................................57

7.11.5

Status

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7.11.5.1

Viewing dynamic Library information

.......................................................................57

7.11.5.2

Viewing dynamic drive information

..........................................................................58

7.11.5.3

Viewing the tape cartridge inventory

.......................................................................58

7.11.6

Configuration

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7.11.6.1

Changing the system configuration

.........................................................................59

7.11.6.2

Changing the logical libraries

...................................................................................59

7.11.6.3

Changing the license key

.........................................................................................59

7.11.6.4

Changing the drive configuration

.............................................................................61

7.11.6.5

Changing the network configuration

........................................................................61

7.11.6.6

Changing the administrative password

....................................................................62

7.11.6.7

Setting date/time

......................................................................................................62

7.11.6.8

Setting error log mode

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7.11.6.9

Setting event notification parameters

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7.11.6.10

Restoring factory defaults

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7.11.7

Operations

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7.11.7.1

Moving media within the Library

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7.11.7.2

Determining current media inventory

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7.11.7.3

Releasing and replacing magazines

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7.11.8

Service

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7.11.8.1

Performing general Library diagnostics

...................................................................66

7.11.8.2

Determining and updating firmware

.........................................................................67

7.11.8.3

Rebooting the Library

..............................................................................................68

7.11.8.4

Viewing Library logs

.................................................................................................68

7.11.8.5

Cleaning tape drive

..................................................................................................69

Troubleshooting

............................................................................................................70

8.1

Installation problems

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8.1.1

SCSI ID

..........................................................................................................70

8.1.2

LUN scanning

................................................................................................70

8.1.3

SCSI Cabling

.................................................................................................70

8.1.4

Termination

....................................................................................................70

8.1.5

Compatibility

..................................................................................................71

8.1.6

SCSI Host Adapter Installation

......................................................................71

8.1.7

Backup Application Installation

......................................................................71

8.1.8

Device Driver Installation

...............................................................................71

8.2

Troubleshooting table

..............................................................................................72

8.2.1

Removing stuck tapes from slots

..................................................................76

8.2.2

Magazine does not unlock via OCP or RMU (Emergency release)

..............77

8.3

Tape Library error codes

.........................................................................................79

8.3.1

Example error code

.......................................................................................79

Servicing

........................................................................................................................85

9.1

Possible tools needed

..............................................................................................85

9.2

Electrostatic Discharge

............................................................................................85

9.3

Removing and replacing a tape drive

......................................................................86

9.4

Removing and replacing the Library controller

........................................................88

9.5

Removing and replacing a power supply

.................................................................89

9.6

Replacing a redundant power supply

......................................................................90

9.7

Removing and replacing a magazine using the OCP

..............................................92

9.8

Removing and replacing a magazine using the RMU

.............................................93

9.9

Removing and replacing the base chassis

..............................................................94

Technical actiLib Library 4U specifications

...............................................................95

Summary of Contents for actiLib Autoloader 4U

Page 1: ...actiLib Library 2U User and Service Guide Page 1 of 103 actiLib Autoloader 4U User and Service Guide ...

Page 2: ...ontained herein or for incidental or consequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract or other legal theory actidata makes no representation or warranty with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular p...

Page 3: ...2U User and Service Guide Page 3 of 103 Contacting actidata Europe APAC actidata Storage Systems GmbH Wulfshofstrasse 16 44149 Dortmund Germany www actidata com actidata Storage Systems GmbH Singapore www actidata com ...

Page 4: ...e Symbol Description A danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people A lighting bolt symbol always accompanies a danger notice to represent a dangerous electrical condition Important Provides additional information ...

Page 5: ...of the unit Product warranty Caution The warranty for the tape Library shall not apply to failures of any unit when The tape Library is repaired or modified by anyone other than the manufactures personnel or approved agent The tape Library is physically abused or used in a manner that is inconsistent with the operating instructions or product specification defined by the manufacturer The tape Libr...

Page 6: ...y or damage to equipment Extend leveling jacks to the floor Ensure that the full weight of the rack rests on the leveling jacks Install stabilizing feet on the rack In multiple rack installations secure racks together Extend only one rack component at a time Racks may become unstable if more than one component is extended ...

Page 7: ... Panel OCP 34 7 2 OCP Philosophy 34 7 3 Power Up Display 35 7 4 Note about the LED s 35 7 5 Input Modes 36 7 5 1 Selectable predefined values 36 7 5 2 Toggle values 36 7 5 3 Numerical values 36 7 6 Power ON OFF 36 7 7 OCP Menu Flow Charts 37 7 8 Partitioning the Library 44 7 8 1 Drive naming 44 7 8 2 Mixing of drives 44 7 8 3 SCSI Element Addressing 47 7 8 3 1 General Addressing Scheme 47 7 8 4 El...

Page 8: ...replacing magazines 66 7 11 8Service 66 7 11 8 1 Performing general Library diagnostics 66 7 11 8 2 Determining and updating firmware 67 7 11 8 3 Rebooting the Library 68 7 11 8 4 Viewing Library logs 68 7 11 8 5 Cleaning tape drive 69 8 Troubleshooting 70 8 1 Installation problems 70 8 1 1 SCSI ID 70 8 1 2 LUN scanning 70 8 1 3 SCSI Cabling 70 8 1 4 Termination 70 8 1 5 Compatibility 71 8 1 6 SCS...

Page 9: ...5 10 2 Maximum storage capacity and data transfer rate 95 10 3 Environmental specifications 96 11 Packaging before transportation 97 12 Recycling and disposal 99 13 Regulatory information 100 13 1 Device Standards 100 13 2 FCC United States 100 13 3 Canadian Verification 101 14 Index 102 ...

Page 10: ...de Configuration 41 Figure 26 Interaction Mode Configuration continuation 42 Figure 27 Interaction Mode Service 43 Figure 28 Ultrium tape cartridge and proper bar code label placement 51 Figure 29 Write protecting the Ultrium data cartridge 52 Figure 30 Slot numbering left magazine with mail slot 53 Figure 31 Slot numbering right magazine 54 Figure 32 RMU Login page 55 Figure 33 Identity Library p...

Page 11: ...e thumbscrews 88 Figure 63 Library controller removal 88 Figure 64 Position of the three thumbscrews 89 Figure 65 Power supply removal 90 Figure 66 Replacing a redundant power Supply 90 Figure 67 RMU Login page 93 Figure 68 Operations Magazine page 93 Figure 69 Replacing Shipping lock before transportation 97 Figure 70 Product Label 97 Figure 71 Re Packaging the Library 98 Figure 72 WEEE Symbol 99...

Page 12: ...g left magazine 53 Table 7 Slot numbering right magazine 54 Table 8 Status icons 55 Table 9 Troubleshooting table 75 Table 10 Access to manually release a magazine 77 Table 11 Removing the left magazine 78 Table 12 Main error codes 84 Table 13 Description for Figure 56 86 Table 14 actiLib Library 4U physical specification 95 Table 15 Maximum storage capacity 96 Table 16 Environmental specification...

Page 13: ...t support the SCSI interface However the library requires either direct support from the operating system or a compatible backup application to take full advantage of its many features Figure 1 actiLib Library 4U front and rear view Particular emphasis of the actiLib Library 4U family includes Platform of tape Librarys independent of tape and drive form factors Broad level of connectivity SCSI FC1...

Page 14: ...et can be implemented for cost user friendliness tradeoff Support different cartridge from factors LTO future developments Integral Remote management unit Supports industry standard management software tools such as SNMP and SMI S future developments Mail slot Robotic with barcode reader The actiLib Library 4U encompases 4U rack formats as well as tabletop functionality It provides cost effective ...

Page 15: ...ower button operator control panel OCP left and right magazines LED s and the mail slot The Operator panel consists of an LCD display with a 128 x 64 character matrix 4 push button switches and a power on off button The circuitry to illuminate external LED s has also been incorporated into the current level of hardware Figure 2 Front panel ...

Page 16: ...ntion by the operator 6 LED ERROR Amber Illuminated if an unrecoverable tape drive or Library error occurs A corresponding error message displays on the LCD screen see for more information 7 Control key CANCEL button X The CANCEL button is used to cancel a user action and return to the last menu item 8 Control key DOWN button The PREVIOUS button is used to navigate backward through menu items 9 Ri...

Page 17: ...el The rear panel of the tape Library provides access to SCSI Fibre Channel FC and SAS connectors tape drive bays the power connector Ethernet serial and the USB port Figure 3 Rear panel with a full height drive tape Figure 4 Rear panel with two full height FC tape drive ...

Page 18: ...actiLib Library 4U User and Service Guide Page 18 of 103 Figure 5 Rear panel with two half height tape drives Figure 6 Rear panel with four half height tape drives ...

Page 19: ...nection 3 Tape drive 4 Tape drive 5 Tape drive 6 Tape drive 7 68 pin HD SCSI connectors 8 Fiber channel connectors 9 Product label foil see section 11 10 Tape Drive LED 11 Ethernet port 12 Serial port 13 USB port Host 14 Shipping lock 15 SAS connectors 16 Redundant Power Supply 17 Power Supply LED s from top blue LED on AC connected green LED on Power good yellow LED on degraded Fan Table 2 Rear p...

Page 20: ...actiLib Library 4U User and Service Guide Page 20 of 103 5 3 Inside components 1 9 7 6 5 4 3 2 Figure 8 Inside components ...

Page 21: ... Library 4U User and Service Guide Page 21 of 103 Number Description 1 Left magazine 2 Robotic with bar code reader 3 Controller 4 Power supply 5 Drive sled 6 Chassis 7 Right magazine Table 3 Inside components ...

Page 22: ...t 21 3 kg Two FH drive unit 24 3 kg Two HH drive unit 22 2 kg Four HH drive unit 26 1 kg Weight with media 48 LTO cartridges Single FH drive unit 30 6 kg Two FH drive unit 33 6 kg Two HH drive unit 31 4 kg Four FH drive unit 35 3 kg Air quality The Library should be placed in an area with minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of sup...

Page 23: ... narrow 50 pin SCSI bus using a 68 pin to 50 pin adapter that terminates the unused 18 pins Not included with the Library These adapters are sometimes labeled high byte termination 6 3 SCSI host bus adapter To get optimum performance from your actiLib Library 4U you need a SCSI bus that can transfer data at a rate that supports the Library s maximum burst transfer speed see Maximum storage capacit...

Page 24: ... often a switch or series of switches that takes the responsibility for routing The library allows the selection of the following Fibre Channel port behaviors LN Port default setting an automatic configuration that tries arbitrated loop first then switched Fabric Figure 9 Fibre Channel topology LN Port L Port arbitrated loop Figure 10 Fibre Channel topology L Port N Port point to point protocol in...

Page 25: ...ion you may need to change the SCSI IDs of the Library When the host server is powered on install the software and or driver s that are compatible with the Library Backup software packages may require additional software or licensing to communicate with the Library robotics Ensure the Library is properly terminated If the Library is the only SCSI device other than the SCSI host adapter on the sele...

Page 26: ...ully remove the shipping materials from the top of the Library Remove the accessory package and set aside 4 Lift the Library out of the carton and remove the bag from the Library Remove the foam cushion from the back of the Library Save the packaging materials for future use IMPORTANT Do not place the Library on either end or sides as this may damage the Library 6 8 Identifying product components ...

Page 27: ...ck is removed it should be stored on the rear panel right side of the Library for future use To remove and store the shipping lock 1 Remove the yellow label that is securing the lock to the top of the Library and then remove the lock see Figure 12 1 2 Figure 12 Shipping lock and label 2 Store the lock and label on the rear panel of the Library see Figure 13 IMPORTANT If you need to transport the L...

Page 28: ...Phillips screwdriver T10 Torx screwdriver There are two sets of eight M6 screws in the accessory package that came with your Library The type of rack that you have will determine the type of M6 screw that you will use To install the Library 3 Determine the location in you rack for your Library to be installed and using a pencil mark the location on each vertical rail in you rack 4 Using the approp...

Page 29: ...he Library using the 2 Torx screws included in the rack kit see Figure 15 step 2 Install the mounting brackets of the Library using the 4 Torxs screws included in the rack kit Shown in Figure 15 step 3 2 With Library guide pulleys and mounting brackets installed slide the Library onto the rails 1 Secure the Library to the rack see Figure 16 using a 3 Phillips screwdriver placed through the small h...

Page 30: ...ed WARNING Use approves power cords Not doing so can result in the following not meeting individual country specific safety requirements insufficient conductor amp city that could result in overheating with potential personal injury and or property damage an unapproved power cord could fracture resulting in the internal contacts being exposed which potentially could subject the user to a shock haz...

Page 31: ...r end of the SCSI cable to the connector on the SCSI host bus adapter or to the connector on the previous device on the SCSI bus INFORMATION The host bus adapter should be LVDS A SE SCSI host bus adapter will work but will severely degrade performance and limit cable length If there are any SE devices on the same SCSI bus the entire SCSI bus will negotiate down to SE speed and severely degrade per...

Page 32: ... 103 Figure 18 Attaching the terminator to the drive 5 Attach the power cable to the power connector on the back panel of the Library see Figure 19 6 Plug the power cable into the nearest properly grounded power outlet Figure 19 Attaching the power cable ...

Page 33: ...the LCD screen to make sure the Library is receiving power If it is not check the power connections and your power source During the Power On Self Test POST all four LEDs are illuminated briefly followed by a flashing Ready LED When the initialization sequence is complete the Home screen will be displayed 8 Plug in the host server or workstation and all attached devices 9 Turn on any other devices...

Page 34: ...l a login with correct PIN is done 7 2 OCP Philosophy The OCP operation obeys some basic rules These rules of operation constitute a philosophy Any operational conflict between commands received over SCSI or RMU and those entered via the front panel will be avoided with a reservation mechanism on a first come first served basis Any reservation by OCP is canceled by an OCP logout or the timeout whi...

Page 35: ... the overall health of the loader indicating the status of the robotic and the connected drives Figure 20 Home Screen 7 4 Note about the LED s All LEDs are updated during Power Up and Reset sequences Upon power up or software Reset the loader will illuminate all LEDs as soon as POST allows This will help the User to verify if all LEDs are functional When initialization starts all LEDs will be exti...

Page 36: ...m to be changed the actual value will be displayed and the cursor stays on the first digit The value may be incremented decremented with the NEXT and PREVIOUS button After pressing the ENTER button the cursor is set to the next editable digit It can be changed in the same way After pressing the ENTER button at the last digit the complete entry will be stored Pressing the CANCEL button will cancel ...

Page 37: ...actiLib Library 4U User and Service Guide Page 37 of 103 7 7 OCP Menu Flow Charts Figure 21 OCP User interaction Mode actiLib Library 2U ...

Page 38: ...actiLib Library 4U User and Service Guide Page 38 of 103 Figure 22 Interaction Mode Information ...

Page 39: ...actiLib Library 4U User and Service Guide Page 39 of 103 Figure 23 Interaction Mode Information continuation ...

Page 40: ...actiLib Library 4U User and Service Guide Page 40 of 103 Figure 24 Interaction Mode Commands ...

Page 41: ...actiLib Library 4U User and Service Guide Page 41 of 103 Figure 25 Interaction Mode Configuration ...

Page 42: ...actiLib Library 4U User and Service Guide Page 42 of 103 Figure 26 Interaction Mode Configuration continuation ...

Page 43: ...actiLib Library 4U User and Service Guide Page 43 of 103 Figure 27 Interaction Mode Service ...

Page 44: ...half high drives there are four potential drives in the space that used to occupy two As a result the first half high drive position or the first full high drive position will be called Drive 1 The second half high drive position will be called Drive 2 The third half high drive position or the second full high drive position will be called Drive 3 The fourth half high drive position will be called...

Page 45: ... will contain any drives in drive position 1 and drive position 2 Partition 1 will also contain magazine 1 and magazine 2 Partition 2 will contain any drives in drive position 3 and drive position 4 Partition 2 will also contain magazine 3 and magazine 4 259 Drive 2 Drive 1 256 El Adr Drive 3 256 El Adr Drive 4 257 El Adr Drive 1 256 El Adr Drive 2 256 El Adr Drive 2 257 El Adr Drive 1 256 El Adr ...

Page 46: ...tion 1 will contain the first drive and the first magazine Partition 2 will contain the second drive and the second magazine Partition 3 will contain any drives in drive position 3 and drive position 4 Partition 3 will also contain magazine 3 and magazine 4 259 Drive 2 256 El Adr Drive 1 256 El Adr Drive 3 256 El Adr Drive 4 257 El Adr Drive 2 256 El Adr Drive 1 256 El Adr Drive 3 256 El Adr Mag 1...

Page 47: ... Addressing Scheme Every logical library starts at the first drive slot with the current assigned element start address default value 256 It will be incremented from bottom to the top slots for every drive slot INFORMATION The addresses used in the samples are the default addresses which are valid after manufacturing or after a Reset to Default The described behavior and algorithms are also valid ...

Page 48: ... 7 8 4 1 General Reporting Generally only drives are reported which are currently physically available or temporary removed Empty slots which are located at an edge should not be reported with an exception in case of a removed condition 4U Unit with 3 HH drives SCSI Element Slot 4 3 3 2 2 1 1 7 8 4 2 Gaps A drive slot which does not contain a drive and has a position between used slots will not be...

Page 49: ...which is not accessible until one of the following conditions occurs A drive is inserted again in the drive slot After this happens the SCSI element will be reported again as accessible A Reset to Default from any UI occurs The Logical Library configuration changes adding removing of libraries After these conditions the slots will be handled as empty slots all data of removed drives are cleared ...

Page 50: ...se the Library to ensure the longest possible life for your data cartridges follow these guidelines Use only the data cartridges that are designated for your model of Library Clean the tape drive when the Clean Drive LED is illuminated Be sure to use only Ultrium Universal cleaning cartridges Do not drop a cartridge Excessive shock can damage the internal contents of the cartridge or the cartridge...

Page 51: ...he misuse and misunderstanding of bar code technology can result in backup and restore failures To ensure that your bar codes meet manufactures quality standards always purchase them from an approved supplier and never print bar code labels your self Ultrium tape cartridges have a recessed area located on the front of the cartridge next to the write protect switch Use this area for attaching the a...

Page 52: ... indicating that the cartridge is write protected see Figure 29 Slide the switch to the left to allow the Library to write data to the cartridge see Figure 29 Figure 29 Write protecting the Ultrium data cartridge Number Description 1 Write enabled 2 Write protected 3 Write protect switch 4 Barcode label 5 Insertion arrow Table 5 Write protecting 7 9 5 Backward read compatibility See compatibility ...

Page 53: ...Panel OCP or the Remote Management Unit RMU In case the OCPor RMU initiated process has failed or the Library no longer has power a manual emergency release is available See section 8 2 2 7 10 1 Inserting tape cartridges into a magazine The slot numbering scheme is shown in Figure 30 for the left magazine and Figure 31 for the right magazine 12 5 4 2 8 7 6 1 3 9 11 10 Figure 30 Slot numbering left...

Page 54: ...Slot Table 7 Slot numbering right magazine 7 11 Remote Management Unit RMU 7 11 1 Overview Many of the same operations performed from the operator control panel can also be performed remotely using the Remote Management Interface The RMU lets you monitor and control your Library from any terminal connected to your network or through the World Wide Web WWW The RMU hosts a dedicated protected Intern...

Page 55: ...and that the Library is not capable of performing operations Table 8 Status icons 7 11 3 Login CAUTION Some options of the RMU take the Library offline This inactive mode can interfere with host based application software causing data loss Make sure the Library is idle before attempting to perform any remote operations that will take the Library offline To login select the access type and enter th...

Page 56: ...c information about the system The following information can be found although no changes can be made from this page Serial Number Product ID Currently Installed Library Firmware Boot code Firmware Revision IP Address Library Mode If the unit has more than one partition the properties of all logical libraries are displayed Figure 33 Identity Library page ...

Page 57: ...ge Figure 34 Identity drive page 7 11 5 Status 7 11 5 1 Viewing dynamic Library information This page displays the dynamic information about the Library such as the current status of the components The following information can be found on this page Status Cartridge in Operation Odometer Total Power On Time Robotic Status Magazine Left Magazine Right Mail slot Figure 35 Status Library page ...

Page 58: ... that are present in the Library Figure 36 Status Drive page 7 11 5 3 Viewing the tape cartridge inventory This page provides detailed information about the tape inventory in the Library A summary of each magazine is shown To get detailed information click on the button This will expand the display for the specified magazine Figure 37 Status Inventory page ...

Page 59: ...l also require a reboot Changes that can be made are Library Name Library LUN Hosted by Drive Library Mode Random Sequential Automatic Auto load Loop Active Slots Mail slot Enabled Figure 38 Configuration System page 7 11 6 2 Changing the logical libraries This page allows the user to create up to 4 logical libraries within the physical 4U library Figure 39 Configuration logical libraries 7 11 6 3...

Page 60: ...actiLib Library 4U User and Service Guide Page 60 of 103 Figure 40 Configuration license key ...

Page 61: ...through this page white activates the drive Figure 41 Configuration Drive page 7 11 6 5 Changing the network configuration This page shows the current network configuration of the Library and allows modification to the configuration When a change is requested a pop up box will ask to confirm the changes A list of changes that can be made are DHCP Address checked on or unchecked IP Address Network ...

Page 62: ...display to be password protected OCP Access PIN Code the password for accessing the OCP when the OCP Access PIN is enabled Repeat OCP Access PIN Code Enter the OCP Access PIN Code again Support Name the name of the individual within your company to contact for RMU or Library support Support Phone the phone number of the individual within your company to contact for RMU or Library support Support E...

Page 63: ...et event notification to On Choices for event notification are Notify Errors Select this item to be notified of Library errors via email Notify Warnings Select this item to be warnings of Library errors via email To E mail Address Enter the email address of the individual you would like to receive the errors and or warnings E mail Domain Enter the email domain name of the individual you would like...

Page 64: ... Guide Page 64 of 103 7 11 6 10 Restoring factory defaults This page allows the user to reset the configuration to the factory defaults restore vital product data and save vital product data Figure 47 Configuration Restore defaults page ...

Page 65: ... within the Library The source and destination are selected and then the move button in the center of the screen is clicked to activate the move Figure 48 Operations Move Media page 7 11 7 2 Determining current media inventory This page provides the user with a means to re scan the Library to determine the current media inventory Figure 49 Operations Inventory page ...

Page 66: ...ver this manual process should only be used if the magazine cannot be released using the Operator Control Panel or the Remote Management Interface 7 11 8 Service 7 11 8 1 Performing general Library diagnostics This page provides the system administrator with general tests to verify the usability and reliability of the Library The user selects the number of test cycles before starting the test To c...

Page 67: ... updating firmware This page displays the current Library and all drive firmware versions Firmware can be downloaded to the host then uploaded to the drive in the Library by using this page CAUTION After a Library upgrade the system restarts automatic Figure 52 Service Firmware page ...

Page 68: ...offline This page is used to perform a Library reboot There is a default time delay when the Web page refreshes itself This time should be sufficient to reload the page However during a reboot the connection to the Library may be lost If the connection is lost the user will have to reload the page manually Figure 53 Service Reboot page 7 11 8 4 Viewing Library logs This page allows the user to vie...

Page 69: ...tiLib Library 4U User and Service Guide Page 69 of 103 Figure 54 Service Library Logs page 7 11 8 5 Cleaning tape drive This page allows the user to clean the tape drive Figure 55 Service Clean drive page ...

Page 70: ... feet 60 cm This length must be included in any calculations of cable length For LVD SCSI the maximum length for a single device is 82 feet 25 meters For multiple devices the maximum combined internal external length is 40 feet 12 meters If you have a combination of LVD and SE devices on the bus the maximum cable length reverts to the SE specification which for Ultra devices is 10 feet 3 meters fo...

Page 71: ...nd troubleshooting instructions Pay particular attention to any steps describing the settings of various jumpers and or switches on the host adapter if applicable Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter Make sure that the proper device driver is installed for the SCSI host adapter 8 1 7 Backup Applicatio...

Page 72: ...ow it to complete initialization which in rare cases can take as long as 10 minutes and then retry unloading the tape using the Library operator control panel Allow the tape drive to complete all operations This may take as long as ten minutes if you reset or cycle power on the Library while the cartridge is positioned at the physical end of the media Make sure that the backup software is not rese...

Page 73: ... or electrical conditions and is not physically damaged in any way Many backup applications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure you understand any data protection or overwrite protection schemes that your backup application may be using which coul...

Page 74: ...ause the entire bus to negotiate down to SE speed Use an Ultra320 SCSI bus and high quality cabling with the Library Do not connect the Library to a narrow SCSI bus Bad performance Try a new cartridge A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries Backing up data that compresses poorly or is already compressed will lower performance Check the siz...

Page 75: ...edia Attention LED is cleared and although the drive has been cleaned immediately re displays each time a particular cartridge is reloaded that cartridge should be suspected as being defective Export the cartridge and load a known good cartridge In some cases a cartridge can be worn out have a defective Cartridge Memory or have been formatted as a Firmware Upgrade Cartridge Any cartridge that is s...

Page 76: ...he RMU see section 9 8 2 The finger holes on the back side of the magazines see Figure 56 allow the user to pull the cartridges out of the slot Remove and insert the cartridge mechanically Repeat the process ten times Figure 56 Removing stuck tapes from slot 3 During this process the burr will be removing 4 Insert cartridge in the magazine 5 Put the magazine back to the tape Library ...

Page 77: ...OCP and RMU an emergency release mechanism is available WARNING Use only in emergency fall 1 Unplug the power cord from the Library 2 Find the access holes for the right and left magazines see Figure 57 Figure 57 Access holes for the left and right magazine Number Description 1 Right magazine release 2 Left magazine release Table 10 Access to manually release a magazine ...

Page 78: ...ing the paper clip have a second person pull the magazine out of the front of the unit See Figure 58 1 2 Figure 58 Remove the left magazine Step Process 1 Insert pin into access hole 2 Release and remove magazine Table 11 Removing the left magazine If there are additional tapes still in the Library or if you were unable to manually remove the magazines and drive please contact service for further ...

Page 79: ...e following format ddd hh mm ss HH where ddd days hh hours mm minutes ss seconds HH 1 100 second A description of each error code and possible solution is provided in the following table Error Code Description User Action 80 Barcode Reader Error cannot initialize BCR Retry operation after several occurrences contact technical support 81 Barcode Reader Error no response from BCR Retry operation aft...

Page 80: ...ked Run Library Health Check after several occurrences contact technical support 8E Cannot find gripper block within the expected range Run Library Health Check after several occurrences contact technical support 8F Cannot find slider block within the expected range Run Library Health Check after several occurrences contact technical support 90 Cannot find elevator block within the expected range ...

Page 81: ...m sensor not found Run Library Health Check after several occurrences contact technical support 9C Gripper range out of specification Run Library Health Check after several occurrences contact technical support 9D Slider range out of specification Run Library Health Check after several occurrences contact technical support 9E Elevator range out of specification Run Library Health Check after sever...

Page 82: ...guration If the error recurs contact technical support C1 Telnet Interface initialization failed Check network cable and network configuration If the error recurs contact technical support C2 Webserver initialization failed Check network cable and network configuration If the error recurs contact technical support C6 Ping command did not reached target Check network cable and network configuration...

Page 83: ...act technical support D9 No SCSI IC detected Retry operation after several occurrences contact technical support DA In Library Verify Test the barcode reader has read different barcode data for the same cartridge label Check barcode label on scratch cartridge and run Library Verify Test again If the error recurs contact technical support DB Warning event See section below DC I C Bus Failure Retry ...

Page 84: ...tion if not successful contact technical support F3 Drive Hardware Error The subcode indicates which drive is affected Example Subcode 01 drive 1 Cycle Power after several occurrences contact technical support F4 Drive Load Timeout Drive has run in a timeout while loading a tape The subcode indicates which drive is affected Retry operation if not successful contact technical support F5 Drive Unloa...

Page 85: ...damage To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static free stations Cover the Library with approved static dissipating material Provide a wrist strap connected to the work surface and properly grounded tools and eq...

Page 86: ...andatory to power down the Library to replace a drive To remove a tape drive 1 Using your Remote Management Unit or the Operator Control Panel unload the tape cartridge s from the drive to be removed Figure 59 Drive sled components of rear panel Steps Description 1 Power down the Library using the power button on the front pan 2 The LED on the tape drive being removed is off 3 4 5 Remove the power...

Page 87: ...o it does not interfere with the drive sled see Figure 60 Figure 60 Tape drive removal To replace a tape drive 1 Before installing the new drive inspect the connectors on the tape drive Ensure that the connectors are intact free of any foreign objects and have no cracks or deformed or bent contacts 2 Slowly insert the new tape drive into the drive bay and align the connectors on the Library while ...

Page 88: ...on the Library or power on the drive refer to Changing the drive configuration using the power button on the front panel 8 Run the Library Verify test 9 4 Removing and replacing the Library controller To remove a Library controller Library controller is installed at the back of the Library Before you remove the Library controller 1 Turn off power to the Library power button on the front panel 2 Re...

Page 89: ... controller or a chassis FRU there will be a mismatch between the data on the Library controller and the backup data When such a mismatch is detected the user will be requested to determine which set of data is correct If the Library controller has been replaced then select Identity data mismatch to copy the backup data onto the Library controller If the chassis FRU or Robotics FRU has been replac...

Page 90: ...nd align the connectors on the library while supporting the power supply assembly 3 Tighten the captive thumbscrews until the power supply is secure 4 Replace the power cord cable 5 Switch on power to the library power button on the front panel 9 6 Replacing a redundant power supply INFORMATION The second power supply can be installed without powering down the library Figure 66 Replacing a redunda...

Page 91: ... see 2 Figure 66 step 1 3 Unpack the redundant power supply from its package 4 Slowly insert the new power supply into the bay see 5 Figure 66 step 2 and align the connectors on the library while supporting the power supply assembly 6 Tighten the captive thumbscrews until the power supply is secure ...

Page 92: ...nes requires the use of the Administrative password To remove a magazine 1 From the Home screen press Previous or Next on the OCP until the screen displays Operations 2 Press Enter to select 3 Press Up or Dawn until the screen displays either Unlock Left Magazine or Unlock Right Magazine 4 Press Enter to select the desired magazine to unlock 5 Enter the Administrative password if requested 6 The d...

Page 93: ...magazine using the RMU 1 To login enter the correct password and press Enter Figure 67 RMU Login page 2 Go to Operations Magazines This page see Figure 68 allows the user to release the right or left magazine from the Library 3 Press the Release button Figure 68 Operations Magazine page ...

Page 94: ...ounting brackets and guide pulleys from your Library and install them on the replacement Library 9 Loosen the blue thumbscrews on the power supply and pull the power supply from your Library 10 Install the power supply in your replacement Library 11 Loosen the blue thumbscrews on the tape drive and pull the tape drive handle while supporting the bottom of the drive to remove from your Library 12 I...

Page 95: ... MB s 576 GB hr Drive type LTO half height SCSI drive 1 to 4 in 4U Number of slots 48 including mailslots MSBF w o drive 500 000 swaps Interface Ultra320 SCSI Wide actiLib Library 4U with LTO half height FC drive Maximum storage capacity 48 data cartridges Native 38 4 TB Compressed 76 8 TB 2 1 compression Maximum data transfer rate Native 80 MB s 288 GB hr Compressed 160 MB s 576 GB hr Drive type ...

Page 96: ...onmental specifications Characteristic Specification Temperature Operating 10º to 35º C Non operating 30º to 60º C Temperature shock immunity maximum rate of change 10º C per hour Humidity Operating 20 to 80 RH non condensing Non operating 20 to 80 RH non condensing Table 16 Environmental specification ...

Page 97: ...e the yellow label and the shipping lock The shipping lock is store on the rear panel see Figure 69 3 Store the lock and the label on the top cover The shipping lock which prevents the robotic mechanism from moving during shipment 1 4 5 3 2 Figure 69 Replacing Shipping lock before transportation 4 Before you sending the defect Library back please contact the service department to give the informat...

Page 98: ... the tape Library Please use this reason original Box see Figure 71 6 Sending the Library to the service center Figure 71 Re Packaging the Library Number Description 1 Box 2 Bottom shell 3 Unit 4 Shipping lock 5 Middle shell 6 Top shell Table 17 Re Packaging description ...

Page 99: ...ity to dispose of your equipment by handling it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at this time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where y...

Page 100: ...ommands SMC NCITS 314 1998 ANSI SCSI Parallel Interface 2 SIP 2 X3 302 1998 IEC 60297 Rack Standards Countries Standard by BDT European Union CE USA Canada FCC ETL Germany GS Semco 13 2 FCC United States The computer equipment described in this manual generates and uses radio frequency RF energy If the equipment is not installed and operated in strict accordance with the manufacturer s instruction...

Page 101: ... the equipment off and on while monitoring radio or television reception The user may be able to eliminate any interference by implementing one or more of the following measures Reorient the affected device and or its receiving antenna Increase the distance between the affected device and the computer equipment Plug the computer and its peripherals into a different branch circuit from that used by...

Page 102: ... Mail slot 16 53 54 59 OCP 53 54 Operating the tape Library 34 Operation Magazine 66 Operations 65 Inventory 65 Move Media 65 Operator Control Panel User interaction mode 37 Operator Control Panel 34 Menues 37 Operator Control Panel 53 Operator Control Panel 66 Packaging 97 Physical specifications 95 POST 33 Power cable Remove 89 Replace 90 Power connector 19 Preparing the host 25 Product label 19...

Page 103: ...actiLib Library 4U User and Service Guide Page 103 of 103 LED 19 Termination 70 terminator 31 70 Terminator 26 Troubleshooting 70 72 75 Unpacking 26 ...

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Actidata actiLib Autoloader 4U, User'S And Service Manual

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