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5 Troubleshooting

124

Problems following initial system
installation

Problems that occur at initial system startup are usually caused by an
incorrect installation or configuration. Hardware failure is a less
frequent cause. If the problem you are experiencing is with a specific
software application, see "

There is problem with the application software

"

on page 130.

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Summary of Contents for Altos G710

Page 1: ...Acer Altos G710 User s Guide ...

Page 2: ...el affixed to your computer All correspondence concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Acer Incorporated Model Number _________________...

Page 3: ...e at personal expense Class B equipment This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance wi...

Page 4: ... is granted by the Federal Communications Commission to operate this server Use conditions This part complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice Canadian users This Class A Class B d...

Page 5: ...arking label If you are not sure of the type of power available consult your dealer or local power company 7 Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere r...

Page 6: ...e indicating a need for service 12 Replace the battery with the same type as the product s battery we recommend Use of another battery may present a risk of fire or explosion Refer battery replacement to a qualified service technician 13 Warning Batteries may explode if not handled properly Do not disassemble or dispose of them in fire Keep them away from children and dispose of used batteries pro...

Page 7: ...stem 27 Preinstallation requirements 27 Connecting peripherals 28 Turning on the system 29 Power on problems 31 Configuring the system OS 32 Server setup 33 Turning off the system 34 3 System upgrade 37 Installation precautions 39 ESD precautions 39 Preinstallation instructions 39 Post installation instructions 40 Opening the server 41 Opening the bezel door 41 Removing the bezel door 41 Removing ...

Page 8: ...odule 71 Replacing the easy swap system fan 74 Removing an easy swap system fan 74 Installing an easy swap system fan 75 Installing an ePanel module optional 76 4 BIOS setup 79 BIOS setup 81 Entering BIOS setup 82 Main 84 System Information 86 Product Information 89 Advanced 90 Peripheral Configuration 91 IDE Configuration 93 Floppy Configuration 97 PCI PnP Configuration 98 Boot Settings Configura...

Page 9: ...3 ASM 136 System requirements 136 System setup 137 ePanel 139 RAID configuration 140 Appendix B Acer Altos G710 rack installation guide 141 Setting up the system rack 143 System rack installation 145 Vertical mounting hole pattern 146 Installing the system into the rack 148 Appendix C SCSI RAID configuration 157 Configuring the SCSI SCSI RAID HBA 159 Using the SCSI HBA setup utility 159 Using the ...

Page 10: ...x Setting 183 Index 187 ...

Page 11: ...1 System tour ...

Page 12: ...stem loaded with a host of new and innovative features The system offers a new standard for flexible productivity ideal for multimedia processing intensive graphics applications general business applications email web service file clustering and print services ...

Page 13: ...de 16 GB when 2 GB of DDR2 400 Registered ECC memory is available Caution When using multiple memory modules it is recommended that you AVOID using modules from different manufacturers or that run at different speeds from each other 2 way memory interleave SDDC Single Device Data Correction for memory error detection and correction of any number of bit failures in a single x4 memory device Memory ...

Page 14: ...ler Hub Intel 82801ER ICH I O Controller Hub Intel IOP332 I O bridge Media storage 3 5 inch 1 44 MB floppy drive Three 5 25 inch device bays supports 5 25 inch IDE CD ROM drive DDS4 DAT 20 GB or 40 GB tape backup drive DAT72 36 GB or 72 GB tape backup drive AIT1 35 GB or 91 GB tape backup drive DVD ROM DVD RW DVD combo drive Additional media storage Hot plug SCSI HDD cage Supports up to four Ultra...

Page 15: ...he onboard SCSI controller will provide full hardware RAID functionality Graphics interface ATI Rage XL chipset with 8 MB VRAM Networking Dual onboard Broadcom BCM5721 10 100 1000Base T Gigabit Ethernet controller PCI I O Six PCI bus slots with three separate bus segments Two x4 PCI Express bus slots with x8 connectors Three 64 bit 100 MHz PCI X bus slots One 32 bit 33 MHz PCI bus slot Serial ATA ...

Page 16: ...r port Serial port Parallel printer port Two LAN ports RJ 45 Operating system and software Microsoft Windows 2000 Server SP4 Microsoft Windows Server 2003 Red Hat Enterprise Linux 3 0 Novell NetWare 6 5 SCO OpenServer 5 0 7 SCO UnixWare 7 1 4 ASM Acer Server Management Power supply 550 watts redundant power supply optional ...

Page 17: ... LCD display cover for ePanel module 1 1 The ePanel module is not included with your system To purchase an ePanel mod ule contact your local Acer representative or order directly from http www ac er com 2 Bezel door 3 Front panel LED indicator 4 Security keylock ...

Page 18: ...button to open the CD drive tray 2 CD ROM drive activity indicator When the LED indicator is lit there is activity in the CD drive 3 CD ROM drive Disk drive for reading CD ROMs 4 Volume control Adjusts the volume of the CD drive 5 CD ROM drive Headphone Earphone port Connects to microphones or earphones ...

Page 19: ...ates an active link on the LAN1 port green 11 LAN2 activity indicator 1 Indicates an active link on the LAN2 port green 12 Service ID indicator Indicates chassis ID status blue 13 Service ID button Illuminates LEDs on both the front and rear of the server simplifying identification of the server in a rack from the rear 14 Four bay hot plug HDD cage Houses four hot swap SCSI drives 15 HDD bay For a...

Page 20: ... activity in the floppy drive 22 FDD Floppy disk drive Disk drive that reads and writes diskettes 23 FDD Eject button Press this button to remove a diskette from the floppy drive 1 For more information about the status of the LED indicator see Front panel LED indicators table on page 11 2 For more information about the status of the hot plug HDD indicator see Hot plug HDD LED indicators table on p...

Page 21: ...tive DIMM Amber Blinking Redundant fan failure Redundant power supply failure Non critical temperature and voltage failure Amber On Critical power supply failure Voltage power supply failure Critical temperature and voltage failure Off POST error NMI event Missing CPU or terminator HDD Green Blinking HDD activity Off No HDD activity Amber On HDD failure The HDD LED will light green when the four b...

Page 22: ...nning at its supported speed Off Network link is not established Service ID button Blue On Service ID button is pressed HDD Status Power LED Color Activity LED Condition Description HDD not present None Off No HDD present HDD present Green On HDD activity HDD failure Amber On Internal HDD failure replace HDD HDD rebuild Green On HDD rebuilding data Amber Blinking LED Color Status Description ...

Page 23: ...e Though the system supports two hot swap power supply module bays the system comes bundled with only a single power supply module You have the option to separately purchase an extra power supply module to provide the system with redundant power source 2 PS 2 mouse port Connects to a PS 2 mouse 3 PS 2 keyboard port Connects to a PS 2 keyboard ...

Page 24: ... the server simplifying identification of the server in a rack from the rear 11 Expansion slots For installing expansion cards 12 Ventilation slots For maintaining proper airflow condition inside the chassis Warning Be careful not to block the ventilation holes as system overheating may occur 13 Keyhole A pair of system keys attached for unlocking the bezel door 14 PCI slot lock lever Secures the ...

Page 25: ...indicator Indicates status of the the hot swappable power supply module or any PSU power supply unit internal fan fault condition amber 18 Main power supply cable connector Connects to the power cable No Icon Component Description ...

Page 26: ...ystem comes bundled with a single 550 watt power supply module only You have the option to purchase an extra power supply module to provide the system with a redundant power source 6 Mainboard 2 Rear system fan 7 Easy swap system fans 3 Rear system fan release latch 8 Four bay hot plug HDD cage backplane board 4 Air baffle 9 Power distribution board 5 PCI bus slot ...

Page 27: ...oards Mainboard layout The mainboard becomes accessible once you open the system It should look like the figure shown below No Code Description 1 J1 Top PS 2 mouse port Bottom PS 2 keyboard port 2 J2 USB 2 0 ports ...

Page 28: ...agnostic LED connector 11 JP17 BMC debug jumper 12 U24 BMC Baseboard Management Controller 13 J18 J20 PCI slots 5 and 6 x4 PCI Express 14 U45 Super I O chipset 15 J23 J24 J26 PCI slots 2 3 and 4 PCI X 64 bit 100 MHz 16 U60 ATI Rage XL VGA chipset 17 J27 PCI slot 1 PCI 32 bit 33 MHz 18 BZ1 Buzzer 19 U68 VGA SDRAM chipset 20 JP26 Internal serial connector 21 J30 SCSI LED connector 22 JP24 IPMB Intel...

Page 29: ...53C1030 SCSI chipset 32 J28 SCSI Channel B connector 33 JP23 Altos RAID enabler iButton socket 34 J25 SCSI Channel A connector 35 JP22 ePanel connecter 36 JP21 Front USB connectors 37 JP20 Front system fan 0 connector 38 JP19 Front system fan 1 connector 39 JP4 Secondary IDE connector 40 JP14 FDD connector 41 JP15 Primary IDE connector 42 JP12 SCSI backplane management cable connector 43 JP13 Fron...

Page 30: ...9 J6 CPU 1 socket 50 JP5 CPU power connector 51 JP1 Power supply connector 52 J3 and J4 DIMM 1B to 1A sockets 53 J5 and J8 DIMM 2B to 2A sockets 54 J9 and J11 DIMM 3B to 3A sockets 55 J12 and J14 DIMM 4B to 4A sockets 56 JP2 PSDB Power supply distribution board connector 57 JP31 Rear system fan connector No Code Description ...

Page 31: ...r settings Jumper Setting Function JP27 1 2 3 4 5 6 Clear CMOS settings Clear password settings Enable BIOS recovery JP17 1 2 3 4 BMC diagnostics settings BMC recovery settings JP13 HDD LED LAN1 activity LED LAN2 activity LED Power LED Power button Reset button ...

Page 32: ...t interface between the SCSI or SATA drives and the mainboard SCSI backplane layout No Description 1 120 pin SAF TE connector 2 80 pin SCSI data cable connectors 3 68 pin SCSI data cable connector 4 J1 Backplane jumper header 5 SCSI power cable connector 6 SCSI HDD management cable connector I2 C bus Front Rear ...

Page 33: ...5 SAF TE heartbeat LED and Manufacturing function jumper 3 SATA data cable connector 4 JP3 SAF TE connector 5 JP2 10 pin power cable connector 6 J5 Backplane setup header 7 J11 SATA cage management cable connector I2 C bus 8 J14 Backplane peering cable connector Front Rear ...

Page 34: ...e condition and the status of the SCSI hard drives SAF TE configuration settings SW1 The SAF TE board s pre assigned ID is SCSI ID 6 The table below shows the board s configuration settings No Description 1 GEM 318p SAF TE chipset 2 Configuration switch Switch Description Switch Description Switch 1 Off Switch 3 On Switch 2 Off Switch 4 Off ...

Page 35: ...2 System setup ...

Page 36: ...This chapter gives you instructions on how to set up your system Procedures on how to connect peripherals are also explained ...

Page 37: ... Well ventilated and away from sources of heat Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package Acer Altos G710 system Acer Altos G710 User s Guide Acer EasyBUILDTM Acer Altos G710 accessory box System keys attached to the rear panel of the system If an...

Page 38: ... peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to your system Note Consult the operating system manual for information on how to configure the network setup ...

Page 39: ...on the system After making sure that you have properly set up the system and connected all the required cables you can now power on the system To power on the system 1 Open the bezel door 2 Press the power button ...

Page 40: ... system does not turn on or boot after pressing the power button go to the next section for the possible causes of the boot failure The ePanel module is not included with your system To purchase an ePanel module contact your local Acer representative or order directly from http www acer com Aside from the POST messages you can determine if the system is in good condition by checking if the followi...

Page 41: ...r source and to the power cable socket No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet before performing...

Page 42: ...ges to avoid smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage both the disc and the CD ROM drive 5 Gently press the drive Stop Eject button again to close the disc tray 6 The Acer E...

Page 43: ...ers who want to convert a tower mounted system to rack model design To purchase a rack mount kit contact your local Acer representative or order directly from http www acer com The figure below shows the Altos G710 server in a rack mount position For instructions on tower to rack configuration refer to Appendix B Acer Altos G710 rack installation guide on page 141 ...

Page 44: ...erver press the power button for at least four seconds Quickly pressing the button may put the server in a Suspend mode only To turn off the system from the ePanel LCD display Important The system cannot be turned off from the ePanel LCD display when it is running in Safe Mode Note You must install related ePanel software before you can use ePanel For more information refer to Appendix D ePanel on...

Page 45: ...n key The Press Power Off button again to confirm host POWER OFF message appears 4 Press the Navigation key to shutdown the system Note The ePanel module is not included with your system To purchase an ePanel module contact your local Acer representative or order directly from http www acer com ...

Page 46: ...2 System setup 36 ...

Page 47: ...3 System upgrade ...

Page 48: ...This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system ...

Page 49: ...metal part of the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Preinstallation instructions Always observe the following before you install any component 1 Turn off the system and all the peripherals connected to it 2 Unplug all cables from the power outlets 3 Place the system unit on a flat s...

Page 50: ...e a qualified service technician Post installation instructions Observe the following after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Reinstall any expansion board s or peripheral s that you have previously removed 3 Reinstall the air baffle 4 Reinstall the chassis panels 5 Connect the necessary cables 6 Turn ...

Page 51: ...l components Refer to the following sections for instructions Opening the bezel door A security lock secures the bezel door to protect your system unit against unauthorized access To open the bezel door 1 Insert the key into the lock and turn it clockwise until it points to the unlock icon 2 Pull open the bezel door Removing the bezel door The bezel door is attached to the chassis by screwless hin...

Page 52: ... 4 then move it away from the chassis Removing the bezel 1 Loosen the two thumbscrews on the bezel 1 2 Simultaneously depress the plastic retention tabs to release the latches 2 3 Pull down the cover to a 45 angle then gently detach it from the chassis 3 ...

Page 53: ...closest to the front panel 1 4 Slide the side panel slightly forward 2 then tilt it outward 3 and upward 4 before detaching it from the chassis Removing the air baffle Once you remove the left side panel most of the system s internal components are still hidden from view by the air baffle Remove the air baffle to allow easy access to the system components Follow the steps below to remove the air b...

Page 54: ...aution After completing the component upgrade replacement procedures do not forget to reinstall the air baffle before replacing the chassis panels Doing otherwise will reduce the system s cooling efficiency which can adversely affect performance or cause damage due to overheating ...

Page 55: ...h massive storage capacity and scalability Installing the four bay hot plug SCSI HDD cage The system s dual channel configurations support four SCSI hard drives per channel A or B configuration You can connect the new HDD cage s SCSI cable to the channel B connector Refer to Mainboard layout on page 17 for the location of the Channel B connector 1 Observe the ESD precautions and pre installation p...

Page 56: ... HDD power cable c SCSI HDD management cable 3 Tighten the four thumbscrews to secure it to the chassis 4 Observe the post installation instructions described on page 40 Important When you are detaching the hot plug cage from the chassis make sure to first remove all hard disks from their carriers For instructions refer to the succeeding section 5 Change the RAID configuration of your hard disk Fo...

Page 57: ...ver 3 Insert the hot plug cage into the housing with the backplane facing the rear of the chassis then tighten the four thumbscrews to secure the cage to the chassis Important If a four bay hot plug SCSI HDD cage is already installed in the top HDD bay you must configure the J5 jumper settings on the SATA backplane Refer to step 1 illustrated on page 48 4 Connect the following cables to their corr...

Page 58: ...r Refer to the illustration below when installing the SATA backplane or removing and replacing the cables Note The SATA RAID backplane data cables must be installed and removed in the following order SATA0 SATA1 SATA2 and SATA 3 5 Observe the post installation instructions described on page 40 Important When you are detaching the hot plug cage from the chassis make sure to first remove all hard di...

Page 59: ... four bay hot plug HDD cage from the chassis to install a hard disk into its carrier 1 Press your finger to the drive release lever 1 then pull out the hard disk carrier from the cage 2 2 Remove the four screws to open the hard disk carrier 1 then remove the hard disk 2 Keep the screws for later use ...

Page 60: ...rier 1 then secure it with the four screws you have removed earlier 2 4 Insert the hard disk carrier into the cage with the lever still extended 5 Push the lever back until it clicks into place Make sure that the drive is properly inserted before closing the lever ...

Page 61: ...bays allow you to install additional drives such as another CD ROM drive or a tape drive These provide the system with additional storage capacity Replacing the FDD 1 Observe the ESD precautions and pre installation procedures described on page 39 2 Disconnect the IDE and FDD cables from the old drive 3 Press the release bracket on both sides of the drive carrier 1 before pulling it out from the c...

Page 62: ... upgrade 52 4 Remove the three screws that hold the old drive to the drive carrier 1 then pull it out 2 5 Install a new FDD to the drive carrier 1 then secure it with the three screws you have removed earlier 2 ...

Page 63: ...ew drive 8 Observe the post installation instructions described on page 40 Replacing the CD ROM drive Note If you are installing a new drive in an empty drive bay skip steps 2 to 4 1 Observe the ESD precautions and pre installation procedures described on page 39 2 Disconnect the power and IDE cables from the old drive ...

Page 64: ...f the drive carrier 1 before pulling it out from the chassis 2 4 Remove the eight screws that hold the old drive to the drive carrier then pull it out 5 Install a new 5 25 inch drive to the drive carrier then secure it with the eight screws you have removed earlier ...

Page 65: ...6 Insert the drive carrier with the newly installed 5 25 inch drive into the drive bay 7 Connect the power and IDE cables to the new drive 8 Observe the post installation instructions described on page 40 ...

Page 66: ...xtra CPU for your system Important Before you install a new CPU make sure that you are using the same type of CPU s with identical stepping and running at the same frequency 1 Observe the ESD precautions and pre installation procedures described on page 39 2 Locate the CPU socket on the mainboard 3 Pull the CPU socket retainer lever to the fully open upright position 4 Remove the CPU from its prot...

Page 67: ...r to lock the CPU in place 2 7 Apply approximately 0 1ml of the thermal grease to the top of the CPU 8 Align the heatsink on top of the CPU 1 9 Using the screwdriver tighten the heatsink s four screws to secure it to the mainboard 2 ...

Page 68: ...ns and pre installation procedures described on page 39 Warning The heatsink becomes very hot when the system is on NEVER touch the heatsink with any metal or with your hands 2 Loosen the four screws that hold the heatsink to the mainboard 1 3 Pull out the heatsink from the CPU 2 Place the heatsink upside down on a flat surface to prevent thermal grease from contaminating other components Note Wip...

Page 69: ...59 2 Pull out the CPU from the socket 2 ...

Page 70: ... capacity is 16 GB DDR2 400 memory Memory DIMM technologies supports 512 MB 1 GB or 2 GB memory modules Note You should always install the DDR2 memory module in the DDR2 DIMM slots Wrong installation may cause damage to the mainboard Contact your dealer for qualified DDR2 DIMM vendors DIMM 1B DIMM 1A DIMM 2B DIMM 2A DIMM 3B DIMM 3A DIMM 4B DIMM 4A Memory Interleave 512 MB 1 way 1 GB 1 way 2 GB 1 w...

Page 71: ...M 2A must be populated in pairs All DIMMs installed must be identical same manufacturer CAS latency number of rows columns and devices timing parameters etc Warning Functionality issues may be encountered if mixed memory types are installed on the same mainboard DIMM modules of identical type banking and stacking technology and manufacturer should be installed in the Altos G710 system Memory confi...

Page 72: ...t failures in a particular DIMM it and its corresponding partner in the other channel if applicable will over time have its data copied over to the spare DIMM s held in reserve When all the data has been copied the reserve DIMM s will be put into service and the failing DIMM will be removed from service Only one sparing cycle is supported If this feature is not enabled then all DIMMs will be visib...

Page 73: ...B Spare 12 GB 8 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB Spare 512 MB Spare 4 GB 3 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB Spare 1 GB Spare 8 GB 6 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB Spare 2 GB Spare 16 GB 12 GB DIMM 1B DIMM 1A DIMM 2B DIMM 2A DIMM 3B DIMM 3A DIMM 4B DIMM 4A Total Memory Physical Memory Detected by OS 512 MB 512 MB 512 MB Mirror 512 MB Mirror 2 GB 1 GB 1 GB 1 GB 1 GB Mi...

Page 74: ...ess the holding clips on both sides of the socket outward to release the DIMM 4 Gently pull the DIMM upward to remove it from the socket Important Remove identical memory modules at the same time and in the following sequence 1B and 1A 2B and 2A 3B and 3A and 4B and 4A Refer to the illustration above for the recommended DIMM sequence Note Place your forefingers on the top of the DIMM before pressi...

Page 75: ...ign then insert the DIMM into the socket 5 Press the holding clips inward to lock the DIMM in place Important Install identical size DDR2 memory modules at the same time into the memory slots You may install a single module into the memory slot or install modules in pairs See suggested memory population for memory sparing on page 62 or memory mirroring on page 63 Installation of the DDR2 memory mo...

Page 76: ...t you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 6 Observe the post installation instructions described on page 40 Reconfiguring the system memory The system automatically detects the amount of memory installed Run the BIOS setup to view the new value for total system memory and make a note of it ...

Page 77: ...local Acer representative or order directly from http www acer com The Altos RAID enabler iButton works in association with the DDR DIMM or iTBBU to subsequently store data from the HDD to the DIMM iTBBU includes a battery pack attached onto the memory module that protects data in the cache memory in the event of a power failure 1 Observe the ESD precautions and pre installation procedures describ...

Page 78: ...3 System upgrade 68 4 Insert the Altos RAID enabler iButton into the socket and ensure that it is seated completely 3 ...

Page 79: ...rrect type of plug in expansion cards in the x4 PCI Express slot Contact your dealer for qualified x4 PCI Express card vendors 1 Observe the ESD precautions and pre installation procedures described on page 39 2 Locate an empty expansion slot on the mainboard 3 Press the slot release latch outward 1 4 Open the side cover of the slot 2 5 Pull out the card bracket 3 6 Remove the expansion card from ...

Page 80: ...rds in the x4 PCI Express slot secure the bracket with a screw before replacing the air baffle 10 Observe the post installation instructions described on page 40 Note When you turn on the system the BIOS setup automatically detects and assigns resources to the new device applicable only to Plug and Play expansion cards ...

Page 81: ...educe the risk of personal injury or damage to the equipment the installation of power supply modules should be referred to individuals who are qualified to service server systems and are trained to deal with equipment capable of generating hazardous energy levels WARNING To reduce the risk of personal injury from hot surfaces observe the thermal labels on each power supply module You can also con...

Page 82: ...3 System upgrade 72 To install a redundant power supply module 1 Remove the screw securing the cover of the empty power supply module bay then detach the cover ...

Page 83: ...se latch Slide the power supply module into the empty bay until you feel resistance 3 Press the module handle to secure the power supply module to its bay 4 Verify that the power indicators on both the main power supply and on the newly installed redundant power supply are illuminated green ...

Page 84: ...commodates two easy swap system fans Removing an easy swap system fan Caution To reduce the risk of personal injury avoid contact with the fan when the blades are still moving 1 Observe the ESD precautions and pre installation procedures described on page 39 2 Grasp the release latch on both sides of the fan 1 then pull it out 2 ...

Page 85: ... system fan 1 Observe the ESD precautions and pre installation procedures described on page 39 2 Insert the fan in an empty fan bay then press it firmly in place 3 Observe the post installation instructions described on page 40 ...

Page 86: ...w acer com To install an ePanel module to your server 1 Open the bezel door Refer to Opening the bezel door on page 41 for instructions 2 Remove the LCD display cover from the bezel door by following the steps below 1 Remove the two screws that secure the rear and front LCD display cover to the bezel door 1 Set the screws aside 2 Remove the rear 2 and front cover 3 Set the covers aside 3 Remove th...

Page 87: ...et the screws aside 2 Remove the module cover 2 Set the cover aside 6 Remove the ePanel module and cables from its protective packaging 7 Route the following cables to the appropriate chassis openings 1 ePanel cable Connect to the ePanel connector on the mainboard 1 3 4 2 ePanel power cable Connect to any of the system s power cables 2 5 8 Attach the other end of the ePanel cable to the module s e...

Page 88: ...module s ePanel power cable connector 7 10 Align the ePanel module in the ePanel bay 1 Make sure that the module is properly seated 11 Secure the ePanel with the two screws removed earlier 2 For more information on how to use the ePanel module see Appendix D ePanel on page 163 ...

Page 89: ...4 BIOS setup ...

Page 90: ...This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters ...

Page 91: ...Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance When redefining the communication ports to prevent any conflicts When making changes to the Power Management configuration When changing the password or making other changes to the security setup BIOS setup loads the configuration values in a battery ba...

Page 92: ...ty Exit The parameters on the screens shown in this User s Guide display default system values These values may not be the same as those in your system Note the following reminders when moving around the setup screen Use the Left and Right arrow keys to move to the next page or to return to the previous screen Use the Up and Down arrow keys to select an item Use the and keys to select an option No...

Page 93: ... a submenu screen is available Press F1 for General Help on using the BIOS setup Press F10 to save changes and close the BIOS setup Press Esc to close the BIOS setup In the descriptive table following each of the screen illustrations settings in boldface are the default and suggested parameter settings ...

Page 94: ...arameters on the screen lets you define the sytem s time and date settings The real time clock keeps the system date and time After setting the date and time you do not need to enter them every time you turn on the system As long as the internal battery remains good and connected the clock continues to keep the date and time accurately even when the power is off Parameter Description BIOS Build Da...

Page 95: ...lues for hour minute and second are Hour 00 to 23 Minute 00 to 59 Second 00 to 59 System Date Sets the date following the weekday month day year format Valid values for weekday month day and year are Weekday Sun Mon Tue Wed Thu Fri Sat Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Day 1 to 31 Year 1980 to 2079 System Information Press Enter to access the System Information submenu Product ...

Page 96: ...c information about the system Parameter Description Front Side Bus Speed The front side bus speed is the speed at which the CPU communicates with the mainboard and other parts of the system CPU Socket1 Indicates a processor is currently installed in the CPU 1 socket Refer to Server Management Config uration on page 103 for the location of the CPU 1 socket ...

Page 97: ...ry integrated into the CPU Level 2 Cache Total amount of the second level cache memory that comes with the CPU The available cache sizes are 256 and 512 KB Primary Secondary Third Fourth IDE Master Indicates the hard disk type device Primary Secondary IDE Slave Indicates the type of IDE device Total Memory Indicates the total amount of onboard memory The memory size is automatically detected by BI...

Page 98: ...tem Information window The Total Memory menu displays the type and size of DRAM installed in DIMM slots 1A 1B 2A 2B 3A 3B 4A and 4B The Not Installed setting indicates that there is no DDR2 DRAM installed Keyboard PS2 USB Indicates the type of keyboad connected to the server Parameter Description ...

Page 99: ...a about the system such as the product name BIOS version mainboard ID serial number etc These entries are for reference only and are not user configurable Parameter Description System Product Name System s model name System Serial No System s serial number Baseboard ID System board s identification number Baseboard Serial No System board s serial number ...

Page 100: ...values that define how the system behaves on startup Warning Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction Press Enter to enter the submenu screen of the parameters shown in the screen below ...

Page 101: ...s Parameter Description Option Serial Port 1 Address IRQ Indicates the serial port 1 address and IRQ setting 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Disabled Serial Port 2 Address IRQ Indicates the serial port 2 address and IRQ setting 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Disabled Parallel Port Address Indicates the parallel port address 378 278 3BC Disabled ...

Page 102: ...than the maximum data transfer rate ECP Normal Bi Directional EPP ECP Mode DMA Channel Assigns a DMA Direct Memory Access channel for the ECP parallel port function This parameter is configurable only if you select ECP as the parallel port s operation mode DMA3 DMA0 DMA1 Parallel Port IRQ Assigns an IRQ for the parallel port If you install an add on card that has a parallel port whose address conf...

Page 103: ...Enables or disables the integrated IDE When this parameter is set to P ATA mode with the SATA Running Enhanced Mode also enabled it enables support for PATA IDE mode This mode can support a maximum of four PATA and two SATA IDE devices When set to Combined Mode the system can support a maximum of two PATA and two SATA IDE devices P ATA Mode Combined Mode Disabled ...

Page 104: ...figuration of the the IDE device connected to the slave port of the primary IDE channel Press Enter to access the Primary IDE Slave submenu Secondary IDE Master Specifies the current configuration of the IDE device connected to the master port of the secondary IDE channel Press Enter to access the Secondary IDE Master submenu Secondary IDE Slave Specifies the current configuration of the IDE devic...

Page 105: ...e items let you select the IDE hard disk parameters that the system supports Parameter Description Option Device Type of IDE device Vendor Vendor of the selected IDE device Size Capacity of the selected device Type Drive type Auto CD ROM ARMD Not Installed ...

Page 106: ...Auto Disabled PIO Mode When set to Auto BIOS setup automatically detects if the installed hard disk supports the function If supported it allows for faster data recovery and read write timing that reduces hard disk activity time This results in better hard disk performance Mode 0 to 4 provide progressive increase of performance Auto 0 1 2 3 4 DMA Mode Selects DMA mode Auto SWDMAn MWDMAn UDMAn S M ...

Page 107: ...97 Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server Parameter Description Option Floppy A Floppy disk drive type 1 44 MB 3 5 inch Disabled ...

Page 108: ...tion data of Plug and Play devices in NVRAM Non volatile Random Access Memory When this parameter is set to Yes current data is deleted and a new set of information is created during the next system bootup No Yes USB Function Enables or disables the USB ports Enabled Disabled Legacy USB Support Enable this parameter when you intend to use a USB device in a non Plug and Play operating system such a...

Page 109: ...uration The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup Parameter Description Option Quick Boot Allows the system to boot faster by skipping some POST routine Enabled Disabled ...

Page 110: ...reading Function Enables or disables the Hyper Threading function of the processor When enabled one physical processor acts as two logical processors by threading two sets of data instructions in parallel streams for processing The processor can then simultaneously manage incoming data from different applications without losing track of the data processing status of each Enabled Disabled Auto dete...

Page 111: ... of the multiprocessor specifications 1 4 1 1 Memory Test When enabled this parameter allows the system to perform a RAM test during the POST routine When disabled the system detects only the memory size and bypasses the test routine Note This parameter can only be configured when the Quick Boot parameter is disabled Disabled Enabled Parameter Description Option ...

Page 112: ...Parameter Description Option OnboardLAN1 Device Enables or disables the onboard LAN1 controller Enabled Disabled OnboardLAN2 Device Enables or disables the onboard LAN2 controller Enabled Disabled Onboard SCSI Device Enables or disables the onboard SCSI controller Enabled Disabled Onboard VGA Device Enables or disables the onboard VGA controller Auto Disabled ...

Page 113: ...s event handling function The system event log enables you to record and monitor events that occur in the system eg system temperature changes fan stops etc Parameter Description Option BMC Firmware Version Version of the BMC Baseboard Management Controller firmware SDR Firmware Version Version of the SDR Spatial Data Repository firmware ...

Page 114: ...nt log entries Event Logging Enables or disables the event logging function of the system Enabled Disabled Clear All Event Logs When this item is set to Enabled the event log is cleared and this parameter is set to Disabled for the next system bootup Disabled Enabled View Event Log Opens the system event log file for viewing Event Control Interface BIOS POST Event Logging BIOS checks the bad proce...

Page 115: ...is parameter is enabled any PCI device error will be recorded in the event log Enabled Disabled AC Power Lost Recovery When this parameter is enabled any instance of AC power lost will be monitored and logged in the event log Enabled Disabled Intrusion Event Logging When this parameter is enabled any instance of chassis intrusion will be monitored and logged in the event log No Yes Parameter Descr...

Page 116: ... disables remote serial access Serial Disabled Serial Port Number Assigns a serial port to be used for connecting to the console COM1 COM2 via BMC Serial Port Mode Sets the transfer rate for the serial port The parameter setting depends on your modem specification therefore before you change the setting of this parameter check the documentation that came with your modem 115200 8 n 1 57600 8 n 1 19...

Page 117: ...UTF8 VT UTF8 Com bination Key Support Enables or disables the VT UFT8 combination keys for remote station configuration and management The combination keys for remote station management are listed in the table below Disabled Enabled Key ANSI Escape Sequence Windows Platform Design Note F1 Esc Shift op Esc 1 F2 Esc Shift oq Esc 2 F3 Esc Shift or Esc 3 F4 Esc Shift os Esc 4 F5 Esc Shift ot Esc 5 F6 ...

Page 118: ...Esc Shift k Esc k Ins Esc 2 Esc Del Esc 3 Esc Page Up Esc 5 Esc Page Down Esc 6 Esc Up Arrow Esc Shift a Esc w Down Arrow Esc Shift b Esc x Right Arrow Esc Shift c Esc d Left Arrow Esc Shift d Esc a Reset Esc Shift b Esc R Esc r Esc R Key ANSI Escape Sequence Windows Platform Design Note ...

Page 119: ...Parameter Description Option ACPI aware OS Indicates whether the system s OS supports the ACPI standard of power management Yes No Power Management When this parameter is enabled it allows some OS such as Windows 95 98 to implement APM Advanced Power Management functions Enabled Disabled ...

Page 120: ... system remains off after power shutdown When set to Stay On the system will be turned on from a power failure Last State Stay Off Stay On Power Button Mode When set to Instant On Off the system automatically turns off when the power button is pressed for less than 4 seconds When set to 4 Sec Override the system enters the suspend mode when the power button is pressed for less than 4 seconds Insta...

Page 121: ... the installed storage devices Press Enter to enter the submenu screen of the parameters shown in the screen below Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST process BIOS setup will display an error message if the drive s specified is not bootable ...

Page 122: ...e Sets the device from which the system will attempt to boot up when the first attempt failed 3rd Boot Device Sets the device from which the system will attempt to boot up when the first and second attempts failed 4th Boot Device Sets the device from which the system will attempt to boot up when the first second and third attempts failed ...

Page 123: ...113 Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives ...

Page 124: ...4 BIOS setup 114 Removable Devices The Removable Devices submenu displays the type of removable devices installed in the system ...

Page 125: ...115 ATAPI CD ROM Devices The ATAPI Advanced Technology Attachment Packet Interface CD ROM submenu displays the type of ATAPI CD ROM installed in the system ...

Page 126: ...visor Password Prevents unauthorized access to the BIOS setup utility Not Installed Installed User Password Secures your system against unauthorized use Once you set this password you have to type it whenever you boot the system User password is available only when a Supervisor password is set Not Installed Installed Change User Password Press Enter to change the User password ...

Page 127: ...up down keys to highlight either change password parameters Change Supervisor Password or Change User Password then press Enter 2 Type the original password then press Enter 3 Type a new password then press Enter Change Supervisor Password Press Enter to change the Supervisor password Password Check When this item is set to Setup the system will ask for the password every time you run the BIOS Set...

Page 128: ...ord 1 Use the up down keys to highlight the Clear User Password parameter then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields After doing this the system automatically sets the User password parameter to Not Installed ...

Page 129: ...nges and Exit Discards changes made and close the BIOS setup Discard Changes Discards all changes made in the BIOS setup Load Optimal Defaults Loads the optimal settings for all BIOS setup parameters Optimal settings are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the sy...

Page 130: ...4 BIOS setup 120 ...

Page 131: ...5 Troubleshooting ...

Page 132: ...This chapter provides possible solutions for specific problems If you cannot correct the problem contact your local Acer representative or authorized dealer for assistance ...

Page 133: ...stem using one of the methods below To do this Press Soft boot reset to clear the system memory and reload the operating system Ctrl Alt Del Cold boot reset Turn the system power off and then on This clears system memory restarts POST reloads the operating system and halts power to all peripherals Power off on ...

Page 134: ...hat occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see There is problem with the application software on page 130 ...

Page 135: ...n that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured Are all device drivers properly installed Are the configuration settings made in Setup correct Is the operating system properly loaded Refer to the o...

Page 136: ...ted to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges see the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive 5 If the power LED does light attempt to boot from a flopp...

Page 137: ...ap power supply module is propely installed Refer to Installing a power supply module on page 71 for instructions Make sure the power cable is connected correctly Make sure that the wall outlet has power Test it by plugging another device Remove all add in cares and see if the system boots If successful add the cards back in one at a time with a reboot between each addition Make sure the memory mo...

Page 138: ...the power and signal cables are connected correctly Check that relevant switches and jumpers on the hard drive and SCSI or SATA backplane are set correctly CD drive activity indicator does not light Do the following Make sure the power and signal cables are properly installed Check that relevant switched and jumpers on the drive are set correctly Check that drive is properly configured Check that ...

Page 139: ...irements Make sure the memory modules have been populated according to the system requirements If you are using DDR2 modules make sure that they are installed in pairs Refer to Memory configurations for the DDR2 DIMMs on page 61 Network status indicator does not light Do the following Check the cabling and network equipment to make sure that all cables are properly connected Reinstall the network ...

Page 140: ... the software to see if the problem is with the copy you are using Make sure all cables are properly connected If other software runs correctly on the system contact your vendor about the defective software No characters appear on the screen Check the following Is the keyboard functioning Test it by turning the Num Lock function on and off to make sure the Num Lock light is functioning Is the vide...

Page 141: ...ements If you are using an add in video controller board do the following 1 Verify that the video works using the onboard video controller 2 Verify that the video controller board is fully seated in the server board connector 3 Reboot the system for changes to take effect 4 If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep cod...

Page 142: ...5 Troubleshooting 132 ...

Page 143: ...Appendix A System management ...

Page 144: ...This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your server ...

Page 145: ...he network servers through a single management station For details go to page 137 ePanel This utility allows you to view the configuration information of the Altos G710 For details go to page 139 RAID configuration Your system may be bundled with a SCSI RAID configuration utility This utility lets you change the RAID configuration of your hard disk For details go to page 140 ...

Page 146: ...to be managed on the network The ASM Console is a Windows based monitoring station that communicates with the ASM Agents and can be installed on any agent s workstation on the network System requirements ASM requires TCP IP connectivity between the ASM Agent and the ASM Console ASM Agent Intel Pentium III 500 MHz or higher processor 128 MB of RAM SCSI IDE hard drive with at least 100 MB free hard ...

Page 147: ...ctions to complete the installation For detailed instructions on installing ASM Agent refer to the ASM User s manual To launch the program on the Windows taskbar click on the Start button point to Programs select Acer Server Management Suite then click ASM Agent Installing ASM Console Follow the steps below 1 Log in to the target Windows based PC using the Administrator account 2 Insert the EasyBU...

Page 148: ...Appendix A System management 138 To launch the program on the Windows taskbar click on the Start button point to Programs select Acer Server Management Suite then click ASM Console ...

Page 149: ...on information You can view the server s system information system health system resource utilization and customize the ePanel based on your personal requirements and preferences For detailed information on how to use the ePanel utility see Appendix D ePanel on page 163 ...

Page 150: ... the system volume of your hard disk Caution Using the RAID Configuration utility erases all data previously saved in the hard drives Make sure that you backup important files before starting the configuration process For detailed information on how to use the SCSI RAID configuration utility refer to Appendix C SCSI RAID configuration on page 157 ...

Page 151: ...Appendix B Acer Altos G710 rack installation guide ...

Page 152: ...This appendix shows you how to set up the Altos G710 server in a rack mount configuration ...

Page 153: ...ne or more systems are fully extended out of the rack assembly You must also consider the weight of any other devices installed in the rack assembly The equipment rack must be installed according to the manufacturer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must b...

Page 154: ...emperature Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The sys...

Page 155: ...position A rack mount kit is available for customers who want to convert a tower mounted system to rack model design To purchase a rack mount kit contact your local Acer representative or order directly from http www acer com The figure below shows the Altos G710 server in a rack mount position ...

Page 156: ...les with closer spacing to the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with your system rack When installing components you must start your measurem...

Page 157: ...uring the inner mounting rails to the system Hex head 6 32 0 25 inch Securing the side handles to the server M4 x L8 M4 nut Securing the mounting brackets to the inner sliding piece M6 x L10 M6 cage nut Securing the cable arm to the rack Securing the component rail to the rack Securing the system components to the rack Supports the M6 metal screws for securing system components to the rack ...

Page 158: ...ack 1 Remove the top panel from the server by following the steps below 1 Remove the two screws that secure the top panel to the chassis 2 Slide the top panel slightly backward then detach it from the chassis 2 Remove the foot stands from the server by the following the steps below 1 Lay the server on its side on a flat stable surface 1 2 Remove the screws that hold the foot stands to the bottom o...

Page 159: ...ting rails to the server The mounting rails allow the server to slide in and out of the rackmount for maintenance purposes Each mounting rail consists of inner rail middle slide and fixed outer rail The fixed outer piece is screwed onto the rack bracket with a M4 x L8 metal screw and nut an inner rail is attached to the sides of the server with the 8 32 screws and an middle sliding piece controlle...

Page 160: ...ver by following the steps below 1 Align the inner rails to the top and bottom sides of the server 2 Secure the rails to the server using the ten 8 32 screws see page 147 from the rack mount kit Make sure the release latches are at the front of the system 5 Attach the side handles to the server by following the steps below 1 Align the two side handles to the top and bottom sides of the server ...

Page 161: ...ls using the six M4 x L8 metal screws and nuts see page 147 from the rack mount kit Tighten the screws but leave them loose enough to allow length adjustment when installing the mounting rails to the rack 3 Attach the other rack brackets to the remaining mounting rail 8 Install the M6 cage nuts see page 147 into the rail by following the steps below 1 Insert the lower lip of the cage nut over the ...

Page 162: ...0 rack installation guide 152 3 Repeat this process to install the other cage nuts in their appropriate locations 9 Install the mounting rails to the rack by using four M6 x L10 metal screws see page 147 for each mounting rail ...

Page 163: ... server into the rack by following the steps below 1 Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack 2 Press the release latch on both sides of the server 1 3 Slide the server into the rack then push the server into the rack until you hear a click sound 2 ...

Page 164: ...elease latches and sliding the component into the rack 12 Attach the cable arm to the system by following the steps below The optional cable carm allows you to tie wrap all cables to and from the system As you slide the system in and out of the rack the cable arm collapses and extends keeping the cables untangled and attached to the system ...

Page 165: ... the system using two M4 x L8 metal screws and nuts see page 147 2 Install two cage nuts into the rail to which the cable arm is to be attached 3 Extend the cable arm enough to attach it to the rail using two M6 x L10 metal screws see page 147 ...

Page 166: ...nstallation guide 156 4 Insert the power peripheral and networking cables into their appropriate ports 1 Refer to Connecting peripherals on page 28 for detailed instructions 5 Bundle all cables to the cable arm using the cable clamps 2 ...

Page 167: ...Appendix C SCSI RAID configuration ...

Page 168: ...This appendix shows you how to create a RAID volume in your SCSI drives ...

Page 169: ...n exit this menu 4 Select 53C1020 53C1030 then press Enter 5 Select Restore Defaults then press Enter 6 Press Esc then select Save changes then exit this menu Using the SCSI RAID HBA setup utility Creating a RAID 1 volume with a hot spare disk 1 In the LSI Logic MPT SCSI setup screen select 53C1020 53C1030 then press Enter 2 Select RAID Properties then press Enter 3 In the Array Disk field press t...

Page 170: ...ume initialization After you create the RAID volume and saved the changes the disk controller will automatically initialize the RAID volume LSI Logic 53C1030 supports background initialization there s no need to wait for the initialization to complete Close the LSI Logic Configuration Utility after saving the changes Using the MegaRAID configuration utility Turn on the system When prompted press C...

Page 171: ... for 2 disk drives is RAID 1 7 Select Accept to use the default setting then press Enter 8 Press Enter again to end the array configuration 9 Select YES to Save Configuration and press any key to return to the Configuration menu Assigning a hot spare disk 1 In the Configuration menu select Add View Configuration 2 Use the arrow keys to select a specific drive then press F4 to set the drive as a ho...

Page 172: ...press any key to continue 6 Press Esc to return to the Management menu 7 To exit the utility and reboot the server follow the steps below a In the Management menu press Esc b Select YES c Press Ctrl Alt Del to reboot the server 8 Install an Operating System to the RAID array ...

Page 173: ...Appendix D ePanel ...

Page 174: ...This appendix gives information on how to use the ePanel utility ePanel utility allows you to view and configure the server s system configuration information ...

Page 175: ...to install this driver to allow the system to recognize the ePanel module ePanel Agent ePanel Agent requires ePanel Device Driver running otherwise the configuration program built into the ePanel module cannot communicate with ePanel Agent It responds to a request and query for a server s system configuration The ePanel Agent contains drivers which are necessary for ensuring a graceful shutdown on...

Page 176: ...w appears 2 Double click the ePanel Driver folder 3 Select a driver compatible with your OS Click ePanel Driver for Windows Server 2003 or ePanel Driver for Windows 2000 4 Click Setup The installation wizard will be initialized 5 Follow all onscreen instructions to complete installation If you are using Windows 2000 install Microsoft Net Framework Go to step 2 If you are using Windows Server 2003 ...

Page 177: ... the server s CD ROM drive The EasyBUILD Utility Manual CD window appears 2 Double click the Acer ePanel folder 3 Click Microsoft NET Framework 1 1 the path to the Net installer appears 4 Click Setup The installation wizard will be initialized ...

Page 178: ...S Click ePanel Agent for Windows Server 2003 or ePanel Agent for Windows 2000 4 Click Setup The installation wizard will be initialized 5 Follow all onscreen instructions to complete installation Before you install the ASM Agent be sure to install the SNMP component 4 Install the SNMP component 1 On the Windows taskbar click the Start menu point to Settings then select Control Panel 2 In the Contr...

Page 179: ... pane click the Add Remove Windows Components option The Windows Components Wizard window appears 4 Select the Management and Monitoring Tools check box 5 Click Details The Management and Monitoring Tools window appears ...

Page 180: ...ent Protocol check box 7 Click OK 8 Click Next The Completing the Windows Components Wizard window appears 9 Click Finish 10 Click Close to exit Add Remove Programs window 5 Install ASM Agent 1 Insert the EasyBUILD Management CD into the server s CD ROM drive ...

Page 181: ...171 2 Click the Server Box icon from the main menu The License agreement window appears 3 Click Accept The EasyBUILD Management CD window appears ...

Page 182: ...pendix D ePanel 172 4 Double click the G710 folder then click ASM Agent for G710 5 Click Setup The installation wizard will be initialized 6 Click Next You will be requested to enter your name and company ...

Page 183: ...173 7 Click Next You will be prompted to choose a destination directory 8 Click Next to accept the default location The Select Features window appears ...

Page 184: ...click Next The following dialog box appears 10 Click Yes to allow SNMP packets from any host The following dialog box appears 11 Click Yes The SNMP service needs to be stopped to install uninstall ASM Agents message appears 12 Click Yes The following dialog box appears ...

Page 185: ...175 13 Click OK The InstallShield Wizard Complete window appears 14 Select the Yes I want to restart my computer now radio button 15 Click Finish ...

Page 186: ...h i e temperature voltage fan speed etc System resource utilization i e CPU memory HDD etc Power off and restart the server Use the module keys to move around the ePanel utility No Icon Key Function 1 LCD display Displays your system s basic configuration information For details go to page 178 2 Navigation Press the center of the navigation key to access menu options and confirm your selection Pre...

Page 187: ...177 3 Tab Use this key to switch between functions 4 Exit Use this key to close a submenu or return to the main menu No Icon Key Function ...

Page 188: ...rtup is complete the ePanel main menu appears The main menu include the following options Info Monitor Network Setting Info The Info menu displays submenus for accessing the server s system configuration information Computer Info This option allows you to view general information about the system including the product name serial number and the server name ...

Page 189: ...sic system hardware information Monitor The Monitor menu displays information about the hardware utilization levels for the processor memory and hard disk It also displays the current status of the system fan voltage and CPU temperature CPU This option shows the utilization level of each CPU in percentage Press the Navigation key to display the information in a graphical representation ...

Page 190: ...ry information including total size used and utilization of the system memory HDD The HDD option displays system hardware information including volume status drive capacity and utilization level Fan Speed This option displays the current speed status of the system fans ...

Page 191: ...omponent System status monitoring System status is indicated by color coded icons The status icon turns green when the component is operating normally When an error and flaw i e host link failure network failure fan failure etc is detected the status icon turns red The following examples are illustrations of error conditions that may appear on the ePanel LCD display ...

Page 192: ... current network configuration Net IP Info The Net IP Info option displays the current network configuration Network Setting This option allows you to view or configure the settings for server s IP subnet mask gateway IP and DNS address for either the LAN 1 or LAN2 host ...

Page 193: ...ttings of the NIC 2 host after 60 seconds have elapsed To configure the LAN settings 1 Press the Navigation key A screen similar to the one below appears 2 Use the Navigation key to select an option you want to change Setting The Setting menu allows you to customize the ePanel functions The menu also includes options for powering off or restarting the server User Preference This option is used to ...

Page 194: ...te and time format settings Password This option allows you to safeguard and protect the server from unathorized use by setting up access passwords The security password should consist of 1 3 numeric characters A password is required to access the following menus User Preference Date Time Power control Password setting Network setting ...

Page 195: ...started from the ePanel LCD display when it is running in Safe Mode To power off the server see page 34 for the detailed instruction To reboot the server 1 Use the Navigation key to select Reboot The Press Reboot button again to confirm host REBOOT message appears 2 Press the Navigation key again to reboot the system ...

Page 196: ...Appendix D ePanel 186 ...

Page 197: ...ng 75 removing 74 ePanel module 76 installing 76 ePanel utility components 165 NET Framework 165 ASM Agent 165 device driver 165 ePanel Agent 165 installing 166 main menu 178 info 178 monitor 178 network 178 setting 178 system requirements 166 expansion card 69 installing 69 F four bay hot plug HDD cage 45 installing cage 45 installing hard disk 49 front bezel 7 front panel 8 LED indicators 11 H h...

Page 198: ...out 22 jumper settings 21 mainboard layout 17 SAF TE board layout 24 SATA board layout 23 SCSI backplane layout 22 system memory reconfiguring 66 system upgrade 37 ESD precautions 39 installation precautions 39 post installation instructions 40 preinstallation instructions 39 T troubleshooting 121 confirming loading of the OS 127 hardware diagnostic testing 126 problems 127 cannot eject CD tray 12...

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