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2.6 Unusual Blood Glucose Results
If your blood glucose result does not match the way you feel, follow these steps:
Troubleshooting Checks
Actions
1. Are the test strips expired?
Discard the test strips if they are past the use by date. Repeat the
blood glucose test with an unexpired test strip.
2. Has the cap on the test strip container
always been closed tightly?
Replace the test strips if you think the test strip container was
uncapped for some time and repeat the blood glucose test.
3. Was the test strip used immediately
after it was removed from the test strip
container?
Repeat the blood glucose test with a new test strip.
4. Were the test strips stored in a cool, dry
place?
Repeat the blood glucose test with a properly stored test strip.
5. Did you follow the directions?
Read Chapter 2, Testing Your Blood Glucose, and repeat the blood
glucose test again. Contact Roche if you still have problems.
6. Are the meter and test strips working
properly?
Perform a control test. See Chapter 3, Control Testing.
7. Are you still unsure of the problem?
Contact Accu-Chek Customer Care at 1-800-688-4578.
After performing a control test and repeating a blood glucose test, if your blood glucose results still do not
match the way you feel, contact your healthcare professional immediately.
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