Accu-Chek Aviva, Standard Owner’S Booklet

Page: 260 / 306

254
Display Shows Possible Cause(s) Possible Solution(s)
E-54
Not Enough
Sample
Not enough blood or control
solution was drawn into the test
strip for measurement or was
applied after the test has started.
Discard the test strip and repeat the test.
E-55
Code Key Expired
The code key is from an expired
lot of test strips.
This message may appear when using a white
activation chip in the meter. It means the test strips
expire at the end of the current month. At the end of
the month, discard the white activation chip and any
remaining test strips. Insert a black activation chip.
Make sure the time and date in the meter are correct.
If you need a black activation chip, please contact
Accu-Chek Customer Care at 1-800-688-4578.
E-56
Sample Applied
Early
Blood or control solution was
applied to the test strip before
the Apply Sample screen
appeared on the display.
Discard the test strip and repeat the test with a new
test strip.
E-57
Electronic Error
An electronic error has occurred
or, in rare cases, a used
test strip was removed and
reinserted.
Turn off the meter and remove the batteries. Wait at
least 20 seconds prior to reinserting the batteries.
Turn on the meter and perform a blood glucose or
control test. If the problem persists, contact
Accu-Chek Customer Care at 1-800-688-4578.
53895_00048010161_E.indb 254 9/4/15 9:34 AM