247
8
Display Shows
Possible Cause(s)
Possible Solution(s)
The display is
blank or the meter
will not turn on.
Batteries are dead.
Install new batteries. See Chapter 7, Care and
Maintenance.
Display is damaged.
Contact Accu-Chek Customer Care at
1-800-688-4578.
Meter is defective.
Contact Accu-Chek Customer Care at
1-800-688-4578.
Extreme temperature – the
temperature is outside the meter
operating range.
Move the meter to an area with proper temperature.
Wait 5 minutes before turning on the meter. Do not
artificially heat or cool the meter.
Bluetooth
icon
flashing
Communication ended due to a
button press on the pump.
• Check the pump and continue operation of the
pump manually.
• Ensure the pump has
Bluetooth
wireless
technology turned on.
Meter and pump are outside of
communication range.
Ensure pump is within communication range.
Above Hyper
Warning Limit
Your test result is above the
hyper warning limit set in the
meter.
• Treat your high blood glucose as recommended
by your healthcare professional.
• Consider checking bG, ketones, and insulin.
• See the pump User Guide for additional solutions.
8.2 Troubleshooting the Accu‑Chek Aviva Combo Meter
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