250
Display Shows
Possible Cause(s)
Possible Solution(s)
Code Key Missing The activation chip is not
inserted.
Turn the meter off and insert the activation chip. If you
need an activation chip, please contact Roche.
Communication
Lost
Pump is out of range of the
meter.
• Bolus delivery continuing, see pump screen.
• Ensure the meter and pump have
Bluetooth
wireless technology turned on.
• Ensure the meter and pump are within
communication range.
• If the low battery icon is displayed on the meter,
the meter cannot communicate with the pump.
Replace the batteries.
• Use the pump to monitor or cancel a bolus which
is in the process of being delivered.
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