ABEM Terrameter LS
88
If you are not familiar with the terminology in this section, and experience problems
with the connection, please contact your local network administrator.
The instrument automatically tries to establish a secure network connection to the
ABEM support server. This will succeed if the instrument has a network connection
that allows VPN communication with the ABEM office
www.abemoffice.com
and
port 1194.
A successful connection will add a tun0 line on the network information page:
This address is provided to the
Terrameter LS from the ABEM server
Please note: Some countries/companies have firewall rules that blocks access to this
type of service.
Figure 105.Remote diagnostics over VPN
9.5
In Case of Malfunction
In case of malfunction please carry out applicable tests as described in this manual. If
it is not possible to find the cause of the problem, follow the instructions in Section
9.4 Remote Diagnostics to connect the instrument to ABEM’s technical support, and
send a description of the problem to via e-mail to
.
Should a fault occur that is not correctable on site, please send full details to ABEM.
It is essential that instrument type and serial number is included and, if possible, the
original ABEM delivery number. On receipt of this information, disposition
instructions will be sent by return. Freight to ABEM must be prepaid. For damage or
repairs outside the terms of the Warranty, ABEM will submit an estimate before
putting the work in hand.
Be sure to fill in the warranty registration card (included with the equipment)
correctly and return it to ABEM promptly. This will help us process any claims that
may be made under the warranty. It will also help us keeping you informed about for
instance free software upgrades. ABEM welcomes your response at any time. Please
let us know your name and address, and the serial number of the instrument.
Terrameter LS
Router
Server
Router
Customer Network
ABEM
Internet
Allow outgoing traffic to
www.abemoffice.com
port 1194
Summary of Contents for Terrameter LS
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