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ITE Agent Phone User Guide
Aastra - 2539-002
15
Busy Override
The Busy Override feature allows you to interrupt a busy extension and break into the
call. It is intended for high priority and emergency situations.
•
The overriding party must have a higher priority assigned to the phone than both
parties being overridden.
•
A phone set on Do Not Disturb that gives the caller a busy signal, can be overridden
by a Busy Override call, providing that Busy Override feature is allowed and the
phone has a lower priority than the overriding party.
•
The overriding party hears a constant steady dial tone for 15 seconds or until the
extension called is no longer busy, whichever occurs first.
•
The party that is being interrupted hears a one second warning tone. The tone
indicates that the call will be overridden in 15 seconds if it is not put on hold or
ended. Immediately before the overriding party is on line, another warning entry
tone is heard. If the call is not put on hold, or ended, the other party in the
conversation is disconnected and the call is overridden.
•
When your conversation is being overridden and you place the other party on hold or
hang up, the overriding party is either on your line immediately or ringing on your
line depending on the database for your phone.
Override a Busy Extension
Step
Action
Result
1.
Press
2.
Dial the number of the
extension
Busy tone
Or
Call waiting tone
If you are not allowed to override
the extension, you will continue to
hear a busy tone or Call Waiting
tone