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Chapter 3, Features
46
Aastra – 2539-002
Use Callback Queuing
A queued call may return to your phone several times. A system setting controls the
maximum number of times to call back and the queuing time limit. When either the
callback limit is reached, or the queue time limit has expired and all outside lines are still
busy, the call is canceled from the queue by the system.
Step
Action
Result
1.
Press
2.
Dial the external number
Voice prompt "
Depress
CALLBACK to queue
call
" if all of the outgoing
trunks are busy
3.
Press
You can also use the ACCESS
button plus the
feature code * 7
Voice prompt "
Callback
number XX
"
The call is queued
One extension can have five calls
in queue at one time
4.
Press
5.
Write down the callback
number and the external
number that you dialed
Receive an Automatic Callback
Conditions:
An outgoing line has become available
The system calls back
The Extension lamp is slow flashing
Step
Action
Result
1.
Press
Voice prompt
"Callback
Number XX is ready"
2.
Wait on the line
The call is automatically placed
