M
M
ITE Agent Phone User Guide
Aastra - 2539-002
55
Step
Action
Result
1.
Press
Agent Stats lamp ON
indicating stats are
activated
Lamp turns OFF
immediately
2.
Watch the display
If the statistics are not scrolling,
press the AGENT STATS button to
see each line of information.
Automatic or manual scrolling a
system setting. Contact your
supervisor with any questions.
Phone Display for Current Agent Statistics:
Display Description
Display
Agent Stats Format
Auto Answer on ACD Line
When an ACD line is set up to ring with a standard or feature ring, and the line is set up
for Auto Answer, the ring changes to "No Ring". The Ring-Ping option for an ACD call
remains a ring-ping with the Auto Answer activated.
Ring Time
When Auto Answer is activated on the ACD line, a call can be answered automatically
within a designated ringing time, from 0-15 seconds.
