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ITE Agent Phone User Guide
Aastra - 2539-002
25
Call Waiting
Call Waiting Types
The type of Hold that you have on your phone determines which type of Call Waiting to
use. There are type types.
Hold Type
Description
Normal
When you put a party on hold, you hear
silence
Call Hold
When you put a party on hold, you hear
dial tone
Call Waiting Tones
Call Waiting tone is heard through the handset or speaker
one time only
if another call
comes in
while you are already on a call. The Call Waiting rings are:
Ring
Description
One short ring
Indicates an internal call
Two short rings
Indicates an external call
•
If you choose not to answer the call waiting, the caller either continues to hear
ringing or could be automatically forwarded to another extension, voice mail, or the
operator, depending on the system design.
•
An extension can have only one call waiting at a time. If another party calls, they
will hear busy tone or the call may be programmed to ring on another extension.
•
The Call Waiting tone is heard only once and only on the extension that is called.
However, if you receive more than one call during a phone conversation, you will
hear a call waiting tone for each call.
•
Internal callers dialing a busy extension hear a ring-beep tone that indicates the line is
busy and they are call waiting.
•
An external caller that is Call Waiting may hear a regular ringing tone in place of the
ring-beep.
•
Depending on the system design, you are call waiting on a busy extension until the
party you are calling answers, until a pre-set time period expires and the system
forwards your call to another extension, or you decide to hang up.
