M
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ITE Agent Phone User Guide
Aastra - 2539-002
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Chapter 5
Centergy® Reporting Application Features
Centergy Reporting Application Features
If you system is running the Centergy Reporting call center applications, your phone may
have any or all of the following buttons that are related to the Centergy Manager
application for supervisors and to the Centergy Transact application.
Emergency Call Record
The Emergency Call Record feature allows an agent to start the recording of a phone
conversation and simultaneously send a predefined alert message to the supervisor
management screen. The conversation is recorded from the time that the button was
pressed until the end of the conversation. The message to the supervisor indicates which
agent activated the recording.
Start Emergency Call Record
Condition:
You are already on a call and a situation has evolved during the
call where the call has needs to be recorded and your supervisor
needs to be alerted.
Step
Action
Result
1.
Press
The call is recorded from this point
on until the end of the call
The supervisor receives a message
on the screen about the recorded
call
Message Recall
The Message Recall feature allows you to scroll through messages sent by the supervisor
on the phone display screen, beginning with the most recent message. Each message
includes the time, date, and the message number. The maximum number of messages
that can be stored per agent is a system setting in Centergy. When the maximum is
reached, a new message will overwrite the oldest message.
