M
M
ITE Agent Phone User Guide
Aastra - 2539-002
65
Phone Display for Supervisor Alert
Display Description
Display
Supervisor Alert sent
successfully
Display remains until:
•
Next message overwrites it
•
Handset is lifted
•
SUPV ALERT button is pressed twice
Invalid Code
Transact
The Transact feature is a part of the Centergy system. It allows an ACD agent to use the
telephone keypad to enter information collected from the caller. The information
provided by the codes is stored in a database that is available for use in statistical
analysis. Examples of Transact use would be to track product sales, inventory, special
events, etc.
Transact codes are provided by your supervisor or system administrator.
Transact Codes can be entered while talking to a caller or between calls.
Use Transact
Step
Action
Result
1.
Press
Transact lamp ON
2.
Dial the Transaction Code
+
Transact lamp OFF
The code is successfully entered
Delete a Partial Transact Code
Step
Action
Result
1.
Press
The code is deleted
